Wow. I just watched that episode on your Jeep and I remember thinking I wonder who the poor folks were that got stranded out that far. That’s always my biggest worry, what you just experienced. I’m not sure what state your in but did you try an attorney that specializes in lemon law and buy back? I’ve been thru the process 3 times myself but I’m in California so may your state is harder to work these issues out. Sorry to hear you got such a screwing by Jeep. Really says something for them as a company.Unfortunately, my Jeep was the subject of Matt's latest video. You can learn the details of my reoccurring starter issues here on this thread.
This was a once-in-a-lifetime trip with my father that turned into a worst-case-scenario event in one of the most remote places in the lower 48.
I had initiated a buyback process after this trip that went more poorly than my actual Jeep excursion. It was 10 days before my first call back which I was told would happen in 2-3 days. Then another 10-days before my next call back. I called, called, called, called, sent certified mail, emailed, emailed, and even contracted @JeepCares here. Not to get a resolution, but to just get ANYONE to talk to me to begin the case process. They wore me down and I was so defeated I sold this jeep back to the dealership at a huge loss just to be able to go on with my life. I extrapolated out the pain of the buyback process based on what I had experienced so far and I knew that I just could not absorb that into my already stressful life. I could tell that the process was designed to just wear me down.
In case you're wondering Jeep (Chrysler customer service) did not care one bit that my Jeep would be featured on MORR. I thought that they might take me a bit more serious due to the pending publicity but no, they simply did not care. I begged to be connected to corporate communications, social media team, PR, or anyone else except the very junior folks who would not return my calls. They didn't care that my jeep was literally catching on fire repeatedly and that I would soon have a platform to tell my story after the video vent live.
I was a life-long Jeep fanboy until this experience and owned 3 Jeeps at the time of this video. My goal is to get that number to 0 very soon. I'm way less upset about the repeated mechanical failures than I am with the customer care. I was stranded twice, if you catch my drift. I'm still pleading with Jeep to help me recoup the remaining out-of-pocket money for the tow but the odds are slim now that I have lost my buyback leverage. I won't be discussing those amounts publicly. I was really looking forward to a 3.0 Gladiator someday but I just can't drop that much coin with Jeep again until the trauma from this one wears off.
Here is a Second Video of the recovery that is actually better than Matt's Version.