ratherbskiing

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Unfortunately, my Jeep was the subject of Matt's latest video. You can learn the details of my reoccurring starter issues here on this thread.


Matt's video:



This was a once-in-a-lifetime trip with my father that turned into a worst-case-scenario event in one of the most remote places in the lower 48.

I had initiated a buyback process after this trip that went more poorly than my actual Jeep excursion. It was 10 days before my first call back which I was told would happen in 2-3 days. Then another 10-days before my next call back. I called, called, called, called, sent certified mail, emailed, emailed, and even contracted @JeepCares here. Not to get a resolution, but to just get ANYONE to talk to me to begin the case process. They wore me down and I was so defeated I sold this jeep back to the dealership at a huge loss just to be able to go on with my life. I extrapolated out the pain of the buyback process based on what I had experienced so far and I knew that I just could not absorb that into my already stressful life. I could tell that the process was designed to just wear me down.

In case you're wondering Jeep (Chrysler customer service) did not care one bit that my Jeep would be featured on MORR. I thought that they might take me a bit more serious due to the pending publicity but no, they simply did not care. I begged to be connected to corporate communications, social media team, PR, or anyone else except the very junior folks who would not return my calls. They didn't care that my jeep was literally catching on fire repeatedly and that I would soon have a platform to tell my story after the video vent live.

I was a life-long Jeep fanboy until this experience and owned 3 Jeeps at the time of this video. My goal is to get that number to 0 very soon. I'm way less upset about the repeated mechanical failures than I am with the customer care. I was stranded twice, if you catch my drift. I'm still pleading with Jeep to help me recoup the remaining out-of-pocket money for the tow but the odds are slim now that I have lost my buyback leverage. I won't be discussing those amounts publicly. I was really looking forward to a 3.0 Gladiator someday but I just can't drop that much coin with Jeep again until the trauma from this one wears off.

Here is a Second Video of the recovery that is actually better than Matt's Version.


 

Dyolfknip74

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That sucks. As a Canadian with zero Lemon Law protection, situations like this with a new vehicle scare the shit out of me every time I buy. I can understand you not wanting to slug it out with them though. There comes a point in everyone's life where shit just isn't worth the hassle, notwithstanding the costs. That point comes quicker and quicker with age I find. Lol.

I'm curious as to why you won't post cost of recovery though. Did you have to sign a NDA with MORR?
 

DadJokes

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Wow. Sorry to hear. It seems the only thing that might’ve gotten a response was using an attorney? Maybe not.

I understand the time thing. The last couple of years, I think of a lot more things from that perspective. IE-Time given to do it yourself vs what time you have to work to make the money to pay someone else to do it. Time is a valuable commodity, for sure.

I hope you get more chances for big trips together down the road.
 

Retrograde

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Sorry to hear it. But not surprising, given my own experience with Jeep & its dealer network....

About the only thing you can do at this point is spread the tale far and wide with the hope that it hurts Jeep more through lost sales than they hurt you.
 


Blanco Willys

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Watched this episode yesterday. Did you get to meet Matt and Rory?
 

Jim1964

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Sorry for your bad luck. Just something to think about, but impatience can squeeze you into circumstances you’d rather avoid. It got you into the wild with unreliable equipment, and saved FCA a bunch of money. I speak from experience because I have literally done both those things. For the same reasons.

You are absolutely right, the LL process is designed to exhaust your patience or financial resources and push you into a trade in.

Hopefully your next vehicle will be a better experience. I’ve had bad vehicles from all the big 3. (And good ones too).
 

GearWhore

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Sucks your trip was cut short by a breakdown. I did a Dollhouse trip last June. We only lasted one day though as temps were 117+ day & upper 80s at night.

Cool, unique, remote place though. Had it to ourselves with the heat.

Sucks about your Jeep issues and interactions w corporate. I went through similar in Feb-May 2021. I commiserate with your frustrations.
 


Noway

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how much was the extraction. Heard they are the best but they also charge a pretty penny?
 

Harvick89

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Unfortunately, my Jeep was the subject of Matt's latest video. You can learn the details of my reoccurring starter issues here on this thread.


Matt's video:



This was a once-in-a-lifetime trip with my father that turned into a worst-case-scenario event in one of the most remote places in the lower 48.

I had initiated a buyback process after this trip that went more poorly than my actual Jeep excursion. It was 10 days before my first call back which I was told would happen in 2-3 days. Then another 10-days before my next call back. I called, called, called, called, sent certified mail, emailed, emailed, and even contracted @JeepCares here. Not to get a resolution, but to just get ANYONE to talk to me to begin the case process. They wore me down and I was so defeated I sold this jeep back to the dealership at a huge loss just to be able to go on with my life. I extrapolated out the pain of the buyback process based on what I had experienced so far and I knew that I just could not absorb that into my already stressful life. I could tell that the process was designed to just wear me down.

In case you're wondering Jeep (Chrysler customer service) did not care one bit that my Jeep would be featured on MORR. I thought that they might take me a bit more serious due to the pending publicity but no, they simply did not care. I begged to be connected to corporate communications, social media team, PR, or anyone else except the very junior folks who would not return my calls. They didn't care that my jeep was literally catching on fire repeatedly and that I would soon have a platform to tell my story after the video vent live.

I was a life-long Jeep fanboy until this experience and owned 3 Jeeps at the time of this video. My goal is to get that number to 0 very soon. I'm way less upset about the repeated mechanical failures than I am with the customer care. I was stranded twice, if you catch my drift. I'm still pleading with Jeep to help me recoup the remaining out-of-pocket money for the tow but the odds are slim now that I have lost my buyback leverage. I won't be discussing those amounts publicly. I was really looking forward to a 3.0 Gladiator someday but I just can't drop that much coin with Jeep again until the trauma from this one wears off.

Here is a Second Video of the recovery that is actually better than Matt's Version.

I can only imagine the cost for all of that.
 

garyji

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I guess I missed it, but what exactly happened mechanically?? Did you stop to take a leak, turn off the Jeep and it was then dead??

G.
 

wcjeep

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Our JL serves its purpose. For Offroad reliability consider the 5th Gen 4runner 2010+. Earlier 4runners are good. However, side airbags were optional until 2008. 2008 and 2009 sales numbers were low, harder to find. I recommend the Trail or later known as TRD Offroad models. They came with factory rear locker, manual transfer case and optional kdss. Kdss is swaybars that are hydraulically connected. Kdss is better on and Offroad. Kdss gets in the way if considering a large lift. We have three 5th gens among family members. All three have had zero issues. Oil changes only.

If looking to build one on a budget get the 2010 or 2011 Sr5. They had manual transfer case, no rear locker.
 

Chance_P

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I watched that one yesterday... love MORR.

Ive dealt with the buyback department at Jeep and my experience was very similar to yours. They were very clearly required to buy back my vehicle based on state law, but they strung me along for as long as possible, and then denied my buyback, refused to give me a reason for the denial and basically told me bring a lawyer if I didnt like it.

In the end they told me I could receive a check for the almost 5 months payments I made while my vehicle sat at the dealer before finally being repaired.. I took the check and sold the vehicle.

I wish I had fought it to the end, just based on the principle, but I have a life to live and the stress was too much. They knew that.. which is why I tell everyone to contact an attorney from day one.. dont let them lead you to believe they are going to play ball without one.

 

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