JL Dude

Member
First Name
Hayden
Joined
Mar 25, 2020
Messages
20
Reaction score
4
Location
NY
Vehicle(s)
2018 Jeep JLU Sahara (White)
We would like to provide support by escalating a case to a Jeep Wave Specialist. If you would like assistance with the completion of this TSB, please send our team a message with your VIN and mileage.

Darlene
Jeep Cares
I sent a private message! Do I need to email someone? Or is that ok?
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jeepwave

Member
First Name
Sean
Joined
Jul 11, 2019
Messages
6
Reaction score
1
Location
Cincinnati
Vehicle(s)
2019 Wrangler JL
So i have had mine in for about 400 miles now, and i can say this has definitely improved the steering on my JLUR, and i am offering kudos to Juneks in Spearfish SD, their service department and service manager are Top Notch, they have given me great service and the techs are very good ... @jeepwave please take note of this ...
Just a heads up, but the account you tagged trying to tag Jeep Wave program isn't actually associated with them on this forum. Hard to believe that the handle was available when I joined last year but it was. Sorry, but I can't help you on your issue there!
 

10mmauto

Well-Known Member
Joined
Jan 27, 2019
Messages
171
Reaction score
211
Location
Western NY
Vehicle(s)
2021 Jeep Wrangler Willys, 2008 Mustang Bullitt
Occupation
LEO
Vehicle Showcase
1
We would like to provide support by escalating a case to a Jeep Wave Specialist. If you would like assistance with the completion of this TSB, please send our team a message with your VIN and mileage.

Darlene
Jeep Cares
Thank you. I PM'd you.
 

GinjaNinja

Well-Known Member
First Name
Aaron
Joined
Apr 1, 2018
Messages
388
Reaction score
450
Location
Snoqualmie (Western WA)
Vehicle(s)
2021 Gladiator Mojave; 2018 Mojito! JLUR [GONE];
We would like to provide support by escalating a case to a Jeep Wave Specialist. If you would like assistance with the completion of this TSB, please send our team a message with your VIN and mileage.

Darlene
Jeep Cares
Thanks Darlene, I have had a case open for two years to no avail. I was now told the backorder situation is worse and they have no idea when they can get the parts in. This is after I had the parts ordered, told they were coming in, scheduled an appointment for replacement, arrived at my appointment for the service advisor and parts department having no record of this (BS). THEN, they need further work and evaluation to determine whether they will even do the TSB (WTF after a long history 2+ years?). They have finally agreed to do the TSB after another appointment to validate/waste my time but cannot get the parts for weeks/months with an unknown ETA...shocking....I find it ironic that my warranty will be expiring soon and FCA have yet to fix a systemic issue occurring since day one.

At this point, the only assistance I think you could provide is to get the parts to Rairdons Jeep of Kirkland WA ASAP allocated for my Jeep, otherwise its just lip service.

Cheers
 

Blues

Well-Known Member
First Name
Alan
Joined
Jul 10, 2018
Messages
48
Reaction score
46
Location
NE Ohio
Vehicle(s)
2018 JLU
My steering has been an ongoing problem since new (2018 JLUS) with a high speed wobble (repaired/bandaged) with the new stabilizer. It would sometimes pull to the right, but not violently, just an agitation that would come and go, which was worrisome to me. Finally it started locking up when turning left. Not good. Just got it back today with the new steering box. Like night and day! It steers better, with no wandering, no "jitters", no pulling to the right and so far it turns left every time! I'm happy. It's taken months, but the result is great.
 

DS20

New Member
First Name
dave
Joined
Apr 19, 2020
Messages
2
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2
Location
tucson,az
Vehicle(s)
2018 jlu rubicon
yep i just got mine ordered wednesday was told only allowed to order 1 a month said it could be a while.
 

GinjaNinja

Well-Known Member
First Name
Aaron
Joined
Apr 1, 2018
Messages
388
Reaction score
450
Location
Snoqualmie (Western WA)
Vehicle(s)
2021 Gladiator Mojave; 2018 Mojito! JLUR [GONE];
The parts finally came in and I had the work done today...the steering is PERFECT now. Only complaint is there is power steering fluid literally everywhere underneath the front of the Jeep...
 

zxd9

Well-Known Member
Joined
May 24, 2020
Messages
56
Reaction score
72
Location
GA
Vehicle(s)
2020 Wrangler Sport S, Bright White, Freedom Pkg
I had mine replaced end of October. Took about 2.5 weeks to get the part in. Just did a 1500 mile round trip and have to say it is much better. 95% better. Very minor dead spot now. So much happier to not have to correct so much on the highway. Also put on Rubicon suspension and Long Front LCA's at the same time.
 

Trollboogie

Member
First Name
Keith
Joined
Dec 29, 2018
Messages
18
Reaction score
8
Location
Jersey Village, TX
Vehicle(s)
2018 JLUR Hellayella, 2016 MX5 club, 2006 GTO
FYI.... took about 6 weeks to get mine in. It is at the dealer now getting put on. I also had the drivers sun visor replaced( the swivel broke)
 

2020JLURUBICON

Well-Known Member
First Name
Perry
Joined
Jun 1, 2020
Messages
79
Reaction score
31
Location
Indiana
Vehicle(s)
2020 White JLU Rubicon
We would like to provide support by escalating a case to a Jeep Wave Specialist. If you would like assistance with the completion of this TSB, please send our team a message with your VIN and mileage.

Darlene
Jeep Cares
I am also on a wait for the new box and have been waiting about6 weeks. @JeepCares how best to send you vin and dealer info? Can you help get us a new box sooner? My dealer just told me Friday their orders had been permanently put on hold/ cancelled so now they have NO eta for me. They think it is due to 2021’s needing all they new gear boxes they can produce.
 

MOTC JL

Well-Known Member
First Name
Derek
Joined
Jan 21, 2019
Messages
46
Reaction score
56
Location
California
Vehicle(s)
2018 Wrangler JLU
I am also on a wait for the new box and have been waiting about6 weeks. @JeepCares how best to send you vin and dealer info? Can you help get us a new box sooner? My dealer just told me Friday their orders had been permanently put on hold/ cancelled so now they have NO eta for me. They think it is due to 2021’s needing all they new gear boxes they can produce.
I’m also waiting for new steering box for my 2018 JLU Sport. Mine isn’t as bad as others reported but I can’t completely trust the Jeep when the steering isn’t perfect and definitely want to address the problem before my warranty runs out. I’m scheduled in Berkeley next week but that date may get pushed out if the part isn’t in. Stay tuned.
 

RockinMarine

Well-Known Member
First Name
Cary
Joined
Mar 31, 2018
Messages
130
Reaction score
102
Location
Menifee CA
Vehicle(s)
2018 Jeep Wrangler Unlimited Sahara JL, Firecracker Red
Occupation
Retired Marine/ Techician for Disney
We would like to provide support by escalating a case to a Jeep Wave Specialist. If you would like assistance with the completion of this TSB, please send our team a message with your VIN and mileage.

Darlene
Jeep Cares
@JeepCares I have had this issue from the day I bought my Jeep. I have spent over 2k on steering upgrade components to fix this issue. When the TSB came out, I am out of warranty, and cannot even purchase the part to install myself. Is Jeep willing to assist me in taking care of my Jeep to fix this issue.
 

JeepCares

Well-Known Member
Joined
Feb 1, 2018
Messages
4,571
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2,252
Location
Auburn Hills, MI
Vehicle(s)
JL
I am also on a wait for the new box and have been waiting about6 weeks. @JeepCares how best to send you vin and dealer info? Can you help get us a new box sooner? My dealer just told me Friday their orders had been permanently put on hold/ cancelled so now they have NO eta for me. They think it is due to 2021’s needing all they new gear boxes they can produce.
Please send us a message by clicking on our profile and then selecting "Start Conversation."

@JeepCares I have had this issue from the day I bought my Jeep. I have spent over 2k on steering upgrade components to fix this issue. When the TSB came out, I am out of warranty, and cannot even purchase the part to install myself. Is Jeep willing to assist me in taking care of my Jeep to fix this issue.
We would like to look into your situation further. Please send a private message with your VIN and current estimated mileage.

Darlene
Jeep Cares
 

Obi.Wan.Shawnobi

Well-Known Member
First Name
Shawn
Joined
Feb 23, 2020
Messages
211
Reaction score
152
Location
Ventura, CA
Vehicle(s)
2018 JLR
Occupation
Elevator Techinician.
Seeing how you work at a dealership, can you confirm the part number for the upgraded steering gear for the 2dr. There seems to be a difference between the wheelbases !?!?
 

hoag4147

Well-Known Member
First Name
Rick
Joined
Dec 13, 2019
Messages
2,609
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3,179
Location
DFW, Texas
Vehicle(s)
2018 JLU Sport S / GMC 1500AT 4x4
Vehicle Showcase
1
Seeing how you work at a dealership, can you confirm the part number for the upgraded steering gear for the 2dr. There seems to be a difference between the wheelbases !?!?
This is from Dustin on FB Jeep page.
89AFAD4E-CF67-4CEF-A36A-0B91E6BB7978.jpeg
 
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