A few updates:
on 9/2/20 Contacted by the Service Manager. He informed me that he had heard from Marvin at Corporate. The parts had been ordered but not received and an install appointment was made for 9/10/20.
9/8/20 I contacted the service manager via email. Asked if we were still set for install on the 10th.
9/9/20 Reveived email from the Service manager. He asked me to check on parts...
I just checked and we still have not received the part. You may want to call Chrysler back and see what is going on with this. I cant track the part order because we didn’t put the order in. Right now we are only eligible to order 1 of these steering gears every 14 days and we are not able to order one now until Sept 23rd. Chrysler should be able to get the order here faster if THEY put the order in."
9/9/20 I contacted Corporate. Not Marvin directly. Pulled the ticket number and did not see any shipping notes or that the parts were ever ordered. Rep informed me that the parts were just ordered and the dealer should see them by the 14th. I called the Service Manager and let him know. He said they did not receive parts on Mondays. And that he would contact me when they come in.
9/11/20 Email from Service manager. "We received the replacement steering gear for your jeep however there are some additional bolts that have to be replaced per the technical service bulletin that Mopar backordered. We are not expecting the bolts until the 18th. I will get in touch with you as soon as we receive the parts. Sorry for the delay but we are at the mercy of our parts supplier on this one."
9/16/20 Revieved another email form Service manager.
I am scheduling you an appointment for next Tuesday, Sept. 22, to get the steering gear replaced on your jeep. Let me know if this day works for you or if you need to reschedule.
9/22/20 Dropped off the Jeep this morning. Was pleasantly informed by the Service manager. "We may not get to it today. I'll let you know."
Now the wait begins. UHG. Why set a damn appointment if you're not going to get to the repair?. It is not like there hasn't been time to schedule this properly. I've been more than patient. Or just a quick phone call. Hey J, We are running behind and can't get to your repair today. Would you mind if we reschedule for whenever?
9/22/20 Received a call around 4pm. My Jeep was ready. Did the cursory check before taking possession of the vehicle back. Everything looked complete and part numbers and bolts looked correct. Drove it a little and def feels better.
9/23/20 Took her for a good drive today. About 45 miles. Drove it on Highway, side streets and country roads. Night and day for me. Drives so much better. I can easily control the jeep with two digits. Lots of folks have talked about the seeing being tighter, heavier etc. Mine feels more responsive to input and that input is easier to apply. I get no more wondering on the highway at all. Including on skinny back road highways at speeds of 70+. Very glad I held my ground and escalated my concerns even out of the standard warranty period. Big shout out to @JeepCares and Marvin from corporate. Without their involvement. I would have paid 1400 out of pocket. Thanks again!!!.
I did have to realign my steering wheel. No biggie. They also spilled power steering fluid all down the passenger front inside the engine bay. Tech also apparently felt it was appropriate to stand on top of my bumper on both sides of my nice powder coated bumper and grind his dirty feet into it. Other than that. All is right in the world.
Here are a few pics of the completion.