lepcat

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A few updates:

on 9/2/20 Contacted by the Service Manager. He informed me that he had heard from Marvin at Corporate. The parts had been ordered but not received and an install appointment was made for 9/10/20.

9/8/20 I contacted the service manager via email. Asked if we were still set for install on the 10th.

9/9/20 Reveived email from the Service manager. He asked me to check on parts...
"J,
I just checked and we still have not received the part. You may want to call Chrysler back and see what is going on with this. I cant track the part order because we didn’t put the order in. Right now we are only eligible to order 1 of these steering gears every 14 days and we are not able to order one now until Sept 23rd. Chrysler should be able to get the order here faster if THEY put the order in."

9/9/20 I contacted Corporate. Not Marvin directly. Pulled the ticket number and did not see any shipping notes or that the parts were ever ordered. Rep informed me that the parts were just ordered and the dealer should see them by the 14th. I called the Service Manager and let him know. He said they did not receive parts on Mondays. And that he would contact me when they come in.

J,

9/11/20 Email from Service manager. "We received the replacement steering gear for your jeep however there are some additional bolts that have to be replaced per the technical service bulletin that Mopar backordered. We are not expecting the bolts until the 18th. I will get in touch with you as soon as we receive the parts. Sorry for the delay but we are at the mercy of our parts supplier on this one."

9/16/20 Revieved another email form Service manager.

"J,

I am scheduling you an appointment for next Tuesday, Sept. 22, to get the steering gear replaced on your jeep. Let me know if this day works for you or if you need to reschedule.

Thanks,"

9/22/20 Dropped off the Jeep this morning. Was pleasantly informed by the Service manager. "We may not get to it today. I'll let you know."

Now the wait begins. UHG. Why set a damn appointment if you're not going to get to the repair?. It is not like there hasn't been time to schedule this properly. I've been more than patient. Or just a quick phone call. Hey J, We are running behind and can't get to your repair today. Would you mind if we reschedule for whenever?

9/22/20 Received a call around 4pm. My Jeep was ready. Did the cursory check before taking possession of the vehicle back. Everything looked complete and part numbers and bolts looked correct. Drove it a little and def feels better.

9/23/20 Took her for a good drive today. About 45 miles. Drove it on Highway, side streets and country roads. Night and day for me. Drives so much better. I can easily control the jeep with two digits. Lots of folks have talked about the seeing being tighter, heavier etc. Mine feels more responsive to input and that input is easier to apply. I get no more wondering on the highway at all. Including on skinny back road highways at speeds of 70+. Very glad I held my ground and escalated my concerns even out of the standard warranty period. Big shout out to @JeepCares and Marvin from corporate. Without their involvement. I would have paid 1400 out of pocket. Thanks again!!!.

I did have to realign my steering wheel. No biggie. They also spilled power steering fluid all down the passenger front inside the engine bay. Tech also apparently felt it was appropriate to stand on top of my bumper on both sides of my nice powder coated bumper and grind his dirty feet into it. Other than that. All is right in the world.

Here are a few pics of the completion.

IMG_0534.jpeg


IMG_0530.jpeg


IMG_0529.jpeg


IMG_0531.jpeg


IMG_0533.jpeg





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D60

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{snip}

AFTER pics:

IMG_0812.jpg


I will drive a bit more next few days for a little thorough analysis as I felt the loose steering mostly on highways and wandering on hotter days. Given that its not extremely hot anymore on the east coast I doubt I can really tell the difference with wandering till next year.
If I ran a service department and some "tech" put something together like that with bolts protruding a mile long, I'd at least write him up so there was a record of his extreme fucktardary....
 

blnewt

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If I ran a service department and some "tech" put something together like that with bolts protruding a mile long, I'd at least write him up so there was a record of his extreme fucktardary....
Not sure what's worse, I got the right steering box bolts but they weren't tightened, they also left my steering reservoir cap on the side of the motor :(
My I shaft bolt also wasn't tight and pretty sure it was reused :headbang::headbang::no::no::facepalm::facepalm:

Wait, I think that is worse, unless his bolts weren't tight either :(
 

jmcdtucson

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I got some bad play with my steering also, would this be covered under warranty? Even though I installed new track bars, LCA, and sway bars? I got a 19 jlu Sport. Also up in Canada. If not covered by warranty would it be something I could do on my own?
Should be covered no problem.
 

oceanblue2019

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Got mine completed the day before and it definitely feels more responsive. Kudos to @JeepCares for stepping in and getting it done as the dealer wasnt even interested in looking at the jeep with a MetalCloak lift kit and 37" tires.

The dealer performed the following:
1600963417189.png


I was told the power steering pump was "dated" and hence replaced. I did find that my steering isnt completely centered after the work was completed for which I am taking the jeep back. First attempt to "center" the steering wheel from tilting to the left yielded to it now tilting to the right. Never a dull moment with Jeep dealers....:)

Here are BEFORE pics:

IMG_0799.jpg


IMG_0800.jpg


AFTER pics:

IMG_0812.jpg


IMG_0814.jpg


I will drive a bit more next few days for a little thorough analysis as I felt the loose steering mostly on highways and wandering on hotter days. Given that its not extremely hot anymore on the east coast I doubt I can really tell the difference with wandering till next year.
It appears they reused two of the bolts, the long ones?
 

blnewt

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It appears they reused two of the bolts, the long ones?
Think they reused them all as the old box has 2 bolts that are the same length as the 4 that the new box uses.
 

oceanblue2019

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Think they reused them all as the old box has 2 bolts that are the same length as the 4 that the new box uses.
Yup, old was two long, two short - the short were black and the ones behind the spring.

New one is 4 short, all black.

I heard the bolts are on short supply or something, so perhaps they got the box and went to town....
 

BroncoNS

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Yup, old was two long, two short - the short were black and the ones behind the spring.

New one is 4 short, all black.

I heard the bolts are on short supply or something, so perhaps they got the box and went to town....
Dealership that did mine told me that the bolt kits only have a single bolt - not 4 as required. Might be BS. Dunno
 

blnewt

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Dealership that did mine told me that the bolt kits only have a single bolt - not 4 as required. Might be BS. Dunno
There are two bolt kits in the TSB, one is a pack of 4 for the steering box (all the same size), and the other is a single bolt for the steering I-shaft.

Luckily these bolts are different head/thread size so no way to mix them up, lol.
 

BroncoNS

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There are two bolt kits in the TSB, one is a pack of 4 for the steering box (all the same size), and the other is a single bolt for the steering I-shaft.

Luckily these bolts are different head/thread size so no way to mix them up, lol.
Right. It's hard to imagine that being true, and I don't actually believe them, but it's also hard to imagine how lazy/incompetent you would have to be to reuse old bolts when new ones are supplied.
 

MKwiatkowski28

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Took my 2018 JLU to the dealer on Friday. Was told they could not replicate the issue and that Jeep's are not highway vehicles. I kept calm and referenced the TSB, but was told again there is no issue. I stated there is obviously an issue if the company issued a TSB. Here is the best part...I offered to pay for the complete replacement myself and was declined. They said they would rather not perform the TSB even if I paid. Without having to go through this over and over again with dealer after dealer, do any of you have advice? Perhaps trying JeepCares? Thank you!
 

CarbonSteel

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Took my 2018 JLU to the dealer on Friday. Was told they could not replicate the issue and that Jeep's are not highway vehicles. I kept calm and referenced the TSB, but was told again there is no issue. I stated there is obviously an issue if the company issued a TSB. Here is the best part...I offered to pay for the complete replacement myself and was declined. They said they would rather not perform the TSB even if I paid. Without having to go through this over and over again with dealer after dealer, do any of you have advice? Perhaps trying JeepCares? Thank you!
Find a new dealer...
 

blnewt

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Right. It's hard to imagine that being true, and I don't actually believe them, but it's also hard to imagine how lazy/incompetent you would have to be to reuse old bolts when new ones are supplied.
Maybe they just wanted to move you on down the line and weren't able to get the 4 bolt sets. There have been a few members that stated the dealers were having to wait on them.
 

D60

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Took my 2018 JLU to the dealer on Friday. Was told they could not replicate the issue and that Jeep's are not highway vehicles. I kept calm and referenced the TSB, but was told again there is no issue. I stated there is obviously an issue if the company issued a TSB. Here is the best part...I offered to pay for the complete replacement myself and was declined. They said they would rather not perform the TSB even if I paid. Without having to go through this over and over again with dealer after dealer, do any of you have advice? Perhaps trying JeepCares? Thank you!
I'm no help but just had to say.....WOW
 

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