Steering Issue at 1300 Miles - Failed Track Bar Mount

Pourboire

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Is that a yellow or green mark on the bracket? Looks like it was inspected and passed or was repaired?
Inspected 2018 JL 2 door and didn't notice any issue. Not sure what this all means. Received
ordered vehicle July 12. In my case the x mark was in white. I'm assuming it was inspected.

weld 2.JPG
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abecker

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Any updates on the repairs?
 
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Any updates on the repairs?
It’s welded back together but still sitting at the dealership. I haven’t even been back to look at it.

Not sure how much I can say, but FCA is taking care of me.
 

Wrangles

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It’s welded back together but still sitting at the dealership. I haven’t even been back to look at it.

Not sure how much I can say, but FCA is taking care of me.
At 1,300 miles trackbar mount basically falls off frame, I would have asked for a new replacement vehicle. Who knows what else wasn’t welded correctly and who knows what they’ll need to take apart, i.e. disassemble, to check said welds.

Kevin, aka LiteBrite, was one of the first to report the stiff steering at high speed and hot weather. He got a new Wrangler as a result. We now know their fix was a firmware re-flash. A trackbar mount that falls off I’d say is a much more serious mechanical problem.
 

viper88

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It’s welded back together but still sitting at the dealership. I haven’t even been back to look at it.

Not sure how much I can say, but FCA is taking care of me.
Ordering another one?
 
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UNC Rubicon

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Update time.....

I’ve been given approval, from a rep working my case, to talk about what’s been going on.

As you may know, I’ve been in contact with a rep from FCA since the Monday after this occurred, thanks in large part to @chevymitchell. I had my Jeep towed to TriCity Dodge and a rep from Tower met me there. He had it the mount welded back to the frame that day. Had an alignment the next day and was told it was fixed and I could come pick it up.

It didn’t sit well with me that it was “fixed” as quickly as it was and I voiced that concern to my FCA rep. He asked that I give him a few days to discuss it with the rep from Tower as well as the service manager at TriCity.

The FCA rep called me back a few days later and offered to buy back or replace my Jeep at no cost to me outside of MSRP differences. By the time this happened, the 2018 order bank had closed so I am now waiting on the 2019 bank to open. I am also fighting the price increases as I cannot see how I should be responsible for MSRP increases if all options are the same.

As of right now, FCA has been very accommodating with my requests and I expect them to be with the MSRP issue as well.

I hate that I’m having to go several months without a Jeep but I’m glad to see FCA step up and do the right thing.
 

LLRubylady

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Update time.....

I’ve been given approval, from a rep working my case, to talk about what’s been going on.

As you may know, I’ve been in contact with a rep from FCA since the Monday after this occurred, thanks in large part to @chevymitchell. I had my Jeep towed to TriCity Dodge and a rep from Tower met me there. He had it the mount welded back to the frame that day. Had an alignment the next day and was told it was fixed and I could come pick it up.

It didn’t sit well with me that it was “fixed” as quickly as it was and I voiced that concern to my FCA rep. He asked that I give him a few days to discuss it with the rep from Tower as well as the service manager at TriCity.

The FCA rep called me back a few days later and offered to buy back or replace my Jeep at no cost to me outside of MSRP differences. By the time this happened, the 2018 order bank had closed so I am now waiting on the 2019 bank to open. I am also fighting the price increases as I cannot see how I should be responsible for MSRP increases if all options are the same.

As of right now, FCA has been very accommodating with my requests and I expect them to be with the MSRP issue as well.

I hate that I’m having to go several months without a Jeep but I’m glad to see FCA step up and do the right thing.
Glad to hear.
Did the rep from Tower say that the issue was dealt with at the welding plant?
 

viper88

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Update time.....

I’ve been given approval, from a rep working my case, to talk about what’s been going on.

As you may know, I’ve been in contact with a rep from FCA since the Monday after this occurred, thanks in large part to @chevymitchell. I had my Jeep towed to TriCity Dodge and a rep from Tower met me there. He had it the mount welded back to the frame that day. Had an alignment the next day and was told it was fixed and I could come pick it up.

It didn’t sit well with me that it was “fixed” as quickly as it was and I voiced that concern to my FCA rep. He asked that I give him a few days to discuss it with the rep from Tower as well as the service manager at TriCity.

The FCA rep called me back a few days later and offered to buy back or replace my Jeep at no cost to me outside of MSRP differences. By the time this happened, the 2018 order bank had closed so I am now waiting on the 2019 bank to open. I am also fighting the price increases as I cannot see how I should be responsible for MSRP increases if all options are the same.

As of right now, FCA has been very accommodating with my requests and I expect them to be with the MSRP issue as well.

I hate that I’m having to go several months without a Jeep but I’m glad to see FCA step up and do the right thing.
Great to hear FCA is doing right by you. I decided against a 2018 and was seriously reconsidering a JL all together based on some of the reports of how FCA and dealers have treated some folks with problems. It's results like yours that give me confidence to buy another FCA product. 2019s order banks should open soon so it's not too bad. Staying with your original order or are you thinking of changing up colors or options?
 

LLRubylady

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Great to hear FCA is doing right by you. I decided against a 2018 and was seriously reconsidering a JL all together based on some of the reports of how FCA and dealers have treated some folks with problems. It's results like yours that give me confidence to buy another FCA product. 2019s order banks should open soon so it's not too bad. Staying with your original order or are you thinking of changing up colors or options?
The main thing is you are ok and weren’t killed.
Hopefully no one will be.
I was hesitant on the JL too but ordered a 2018 because I wanted Mojito. I’m hopeful there won’t be any weld issues. I’m going to inspect as best I can. But it’s good to hear they are doing the right thing. That is reassuring.
 
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Great to hear FCA is doing right by you. I decided against a 2018 and was seriously reconsidering a JL all together based on some of the reports of how FCA and dealers have treated some folks with problems. It's results like yours that give me confidence to buy another FCA product. 2019s order banks should open soon so it's not too bad. Staying with your original order or are you thinking of changing up colors or options?
I’m going to add proximity entry. Didn’t realize how much I wanted it until I didn’t have it. May do paint matched flares but that’s still up in there. Gunna stay with billet silver.
 
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UNC Rubicon

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Glad to hear.
Did the rep from Tower say that the issue was dealt with at the welding plant?
I can’t say where I got the information, but I’ve been told FCA has narrowed the issue down to frames built in November 2017. With that said, I do not have “on the record” info about it.
 

digitalbliss

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I can’t say where I got the information, but I’ve been told FCA has narrowed the issue down to frames built in November 2017. With that said, I do not have “on the record” info about it.
I wish that was translated to when those frames were intsalled on vehicles. No one that I know of, is able to date the manufacture of their frame.
 
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UNC Rubicon

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I wish that was translated to when those frames were intsalled on vehicles. No one that I know of, is able to date the manufacture of their frame.
Supposedly, their are markings on the frames that indicate the build date. Unfortunately, I do not know where the markings are or how to decipher them. I’m sorry.
 

LLRubylady

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Right. Secret code located in a secret place. Maybe.
Well hopefully they aren’t using those frames?
That seems like a no brainer. I mean they’ve replaced a few vehicles already for this track bar issue.
If I was a towwe rep I would isolate those frames and destroy them before something really bad happens that results in someone’s demise and a huge lawsuit.
 
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