Coolbaldguy
Well-Known Member
Spoke with the Dealer today and they are going to order the correct parts. They got it wrong the first time, but I am giving them the chance to fix it. The service writer has been friendly and helpful. I hope they get it right. I will update this thread when the work is completed.Dealer Name: Rocky Top CJDR
City, State:kodak, TN
Date Taken In (for evaluation, not specifically to do the work):090720
Date Completed: 092220
Did you buy your Jeep from this dealer: Yes/No. YES
Your Jeep has suspension/tire modifications: Yes/No. NO
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): Yes/No NO
How likely is it you would recommend this dealer’s service department to a friend/colleague? 0 to 10 score 5
I gave a score of 5 because they will have a chance to make it right when I call them tomorrow. I didn't get any resistance to them doing the work. I scheduled the repair date with them and they had a courtesy vehicle for me that morning. They did not complete the repair the same day (apparently they broke the steering wheel clocking spring while replacing the steering box ) so they had to order more parts. They called me today said it was ready. I picked it up at closing time and drove home. Looked at the box and they PUT THE WRONG STEERING BOX ON. They actually put an AE box on it. The steering feels about the same maybe a little better, but the outdoor temperature is cooler today.
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