paulr
Well-Known Member
- Joined
- Jan 17, 2018
- Threads
- 58
- Messages
- 538
- Reaction score
- 735
- Location
- California
- Vehicle(s)
- 2018 Sting Gray JLUR
Dealer Name: Huntington Beach Jeep
City, State: Huntington Beach, CA
Date Taken In (for evaluation, not specifically to do the work): 8/14/20 for oil change and refused to evaluate for TSB or even look at a copy of the TSB I had with me
Date Completed: 9/9/20 after FCA & JeepCares involvement (Chrysler rep immediately contacted me, approved the TSB, and immediately sent parts to the dealer for me)
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: Yes, was discussed with Chrysler rep prior to approve of TSB, non-issue
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): Yes - refused to even diagnose or look at the vehicle
How likely is it you would recommend this dealer’s service department to a friend/colleague? 5
City, State: Huntington Beach, CA
Date Taken In (for evaluation, not specifically to do the work): 8/14/20 for oil change and refused to evaluate for TSB or even look at a copy of the TSB I had with me
Date Completed: 9/9/20 after FCA & JeepCares involvement (Chrysler rep immediately contacted me, approved the TSB, and immediately sent parts to the dealer for me)
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: Yes, was discussed with Chrysler rep prior to approve of TSB, non-issue
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): Yes - refused to even diagnose or look at the vehicle
How likely is it you would recommend this dealer’s service department to a friend/colleague? 5
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