Engine Guy
Well-Known Member
- First Name
- Chip
- Joined
- Oct 15, 2019
- Threads
- 25
- Messages
- 171
- Reaction score
- 139
- Location
- Atlanta, GA
- Vehicle(s)
- 2019 JLUR
- Occupation
- Engineer
- Thread starter
- #1
Hi!
Reading through the forum messages it is evident that we are not being supported in a consistent manner by the numerous dealerships, with respect to TSB 08-074-20. I thought that I would start a survey to help capture the good and the bad dealerships so that we can figure out where to take our JLs. I donāt think that a normal forum survey will work very well for this information, so just provide your response and Iāll build a spreadsheet that I can update on a regular basis (once a day or so).
The questions are:
Dealer Name:
City, State:
Date Taken In (for evaluation, not specifically to do the work):
Date Completed:
Did you buy your Jeep from this dealer: Yes/No
Your Jeep has suspension/tire modifications: Yes/No
Dealer disputed the TSB (didnāt want to do or said did not apply, etc.): Yes/No
How likely is it you would recommend this dealerās service department to a friend/colleague? 0 to 10 score
Spreadsheet Updated as of 10/22/2020 9:15 PM
Number of Responses: 131
Overall Net Promoter Score: 31%
August Net Promoter Score: 29%
September Net Promoter Score: 44%
October Net Promoter Score: -25%
Percentage Disputed the TSB: 22%
Average Completion (Days): 11
Average Score if bought from Dealer: 7.9
Average Score if NOT bought from Dealer: 7.1
Reading through the forum messages it is evident that we are not being supported in a consistent manner by the numerous dealerships, with respect to TSB 08-074-20. I thought that I would start a survey to help capture the good and the bad dealerships so that we can figure out where to take our JLs. I donāt think that a normal forum survey will work very well for this information, so just provide your response and Iāll build a spreadsheet that I can update on a regular basis (once a day or so).
The questions are:
Dealer Name:
City, State:
Date Taken In (for evaluation, not specifically to do the work):
Date Completed:
Did you buy your Jeep from this dealer: Yes/No
Your Jeep has suspension/tire modifications: Yes/No
Dealer disputed the TSB (didnāt want to do or said did not apply, etc.): Yes/No
How likely is it you would recommend this dealerās service department to a friend/colleague? 0 to 10 score
Spreadsheet Updated as of 10/22/2020 9:15 PM
Number of Responses: 131
Overall Net Promoter Score: 31%
August Net Promoter Score: 29%
September Net Promoter Score: 44%
October Net Promoter Score: -25%
Percentage Disputed the TSB: 22%
Average Completion (Days): 11
Average Score if bought from Dealer: 7.9
Average Score if NOT bought from Dealer: 7.1
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