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jeepingib

Well-Known Member
First Name
Dusty
Joined
Jun 26, 2018
Threads
15
Messages
2,703
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7,526
Location
College Station, TX
Vehicle(s)
18' JLUR Punk'n
Occupation
Mechanic
Mine got worse over time. It really reared its head this summer when driving in West Texas on I10. High speed, hot temps, and a cross wind made the trip interesting to say the least.
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Engine Guy

Engine Guy

Well-Known Member
First Name
Chip
Joined
Oct 15, 2019
Threads
25
Messages
171
Reaction score
138
Location
Atlanta, GA
Vehicle(s)
2019 JLUR
Occupation
Engineer
Update: picked up the Jeep yesterday (9/11/2020) and they had installed the aluminum gearbox with the -AE revision code. Power steering fluid was all over the place. At least all the bolts were tight this time, the first time they refused to do the gearbox and put on a track bar and tie rod, and left the steering stabilizer flopping loose. Letā€™s try again, I guess.

Oh, and they tried telling me the -AE part number probably just changed numbers and crosses over, and they needed to just update the invoice. NOPE.
Hi! Updating your entry... I'm guessing a 0 for their score?
 
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Engine Guy

Engine Guy

Well-Known Member
First Name
Chip
Joined
Oct 15, 2019
Threads
25
Messages
171
Reaction score
138
Location
Atlanta, GA
Vehicle(s)
2019 JLUR
Occupation
Engineer
Data updated. I also ran a simple analysis of scores comparing bought at dealer or not bought at dealer. Surprisingly the score is slightly higher when the dealer that did the TSB is NOT the selling dealer. Go figure...
 

Kolkebeck

Active Member
First Name
Keith
Joined
Jun 10, 2020
Threads
3
Messages
29
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23
Location
New Jersey
Vehicle(s)
2020 JLU Rubicon
All taking in my JLU on Tuesday for this issue. Do I mention TSB or just the wandering issue? I only have 3.5k mikes, but this started around 1.5k. Thanks
 

JeepCares

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Joined
Feb 1, 2018
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15
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5,092
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2,568
Location
Auburn Hills, MI
Vehicle(s)
JL
All taking in my JLU on Tuesday for this issue. Do I mention TSB or just the wandering issue? I only have 3.5k mikes, but this started around 1.5k. Thanks
Hi there, we are happy to see that you are having this addressed by your dealer! If you would like our additional support throughout your appointment, feel free to send our team a private message.

Kathryn
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GTDave

New Member
First Name
Dave
Joined
Jan 30, 2020
Threads
0
Messages
2
Reaction score
4
Location
New Jersey
Vehicle(s)
2020 Rubicon
Dealer Name: World Jeep

City, State: Shrewsbury, NJ

Date Taken In (for evaluation, not specifically to do the work): Sept 2nd

Date Completed: Sept 14

Did you buy your Jeep from this dealer: No

Your Jeep has suspension/tire modifications: No

Dealer disputed the TSB (didnā€™t want to do or said did not apply, etc.): No, they were very professional, couldnā€™t have been more accommodating.

How likely is it you would recommend this dealerā€™s service department to a friend/colleague? 10
 

FFCars

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Joined
Mar 18, 2019
Threads
6
Messages
47
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Location
Atlanta, GA
Vehicle(s)
None
Hi there, we are happy to see that you are having this addressed by your dealer! If you would like our additional support throughout your appointment, feel free to send our team a private message.

Kathryn
JeepCares
I've sent a message to @JeepCares to see if I can get some help.
 

brewtus98

Well-Known Member
First Name
Bryan
Joined
Oct 5, 2018
Threads
5
Messages
344
Reaction score
421
Location
Toledo, Ohio
Vehicle(s)
2018 Sahara, 2003 TJ, 2004 TJ Rubicon, 2004 LJ
Vehicle Showcase
1
Dealer Name: Baumann

City, State: Fremont, Oh

Date Taken In (for evaluation, not specifically to do the work): 9/4

Date Completed: Going in on 9/14

Did you buy your Jeep from this dealer: Yes - special ordered

Your Jeep has suspension/tire modifications: Yes - Rubicon takeoff wheels and suspension, Yeti Steersmarts Track Bar, Mopar extended length LCA's

Dealer disputed the TSB (didnā€™t want to do or said did not apply, etc.): No

How likely is it you would recommend this dealerā€™s service department to a friend/colleague? 10
 

Kolkebeck

Active Member
First Name
Keith
Joined
Jun 10, 2020
Threads
3
Messages
29
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23
Location
New Jersey
Vehicle(s)
2020 JLU Rubicon
Hi there, we are happy to see that you are having this addressed by your dealer! If you would like our additional support throughout your appointment, feel free to send our team a private message.

Kathryn
JeepCares
Kathryn thank you for the note. I will when I hear back from
the dealer.
 

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Kolkebeck

Active Member
First Name
Keith
Joined
Jun 10, 2020
Threads
3
Messages
29
Reaction score
23
Location
New Jersey
Vehicle(s)
2020 JLU Rubicon
Dealer Name: Rockland Jeep

City, State: Nanuet, NJ

Date Taken In (for evaluation, not specifically to do the work): Sept 14

Date Completed: est September 16

Did you buy your Jeep from this dealer: No

Your Jeep has suspension/tire modifications: No

Dealer disputed the TSB (didnā€™t want to do or said did not apply, etc.): At first said nothing was wrong. I highlighted the TSB, which they researched and agreed the work needed to be done. They apologized for the tech missing the TSB. they were very professional, couldnā€™t have been more accommodating.

How likely is it you would recommend this dealerā€™s service department to a friend/colleague? 9
 

jayz235

Well-Known Member
First Name
Jay
Joined
Feb 18, 2018
Threads
6
Messages
116
Reaction score
58
Location
Minneapolis
Vehicle(s)
Wrangler JLU Sahara
Dealer Name: Wasler Chrysler Jeep Dodge Ram
City, State: Hopkins, MN
Date Taken In (for evaluation, not specifically to do the work): 9/8
Date Completed: 9/10
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: Stock Sahara with Rubicon wheels/tires
Dealer disputed the TSB (didnā€™t want to do or said did not apply, etc.): No
How likely is it you would recommend this dealerā€™s service department to a friend/colleague? 11 out of 10. Expedited parts shipping, fit me in even with a 4 week backlog of appointments, and provided a full video overview of the underside and engine bay noting any upcoming service needed and status of tires/brakes/fluids/etc.
 

aquaxp

Member
Joined
May 2, 2020
Threads
0
Messages
20
Reaction score
9
Location
AZ ->OR
Vehicle(s)
JLU Sahara '20
Dealer Name: Airpark Dodge Chrysler Jeep
City, State: Scottsdale, AZ
Date Taken In: 8/29/2020
Date Completed: Not Completed - Parts ordered (2-4 weeks)
Did you buy your Jeep from this dealer: Yes
Your Jeep has suspension/tire modifications: No
Dealer disputed the TSB (didnā€™t want to do or said did not apply, etc.): No
How likely is it you would recommend this dealerā€™s service department to a friend/colleague? 2


Dealer wanted to inspect the Jeep prior to ordering parts for the TSB. I'm not the biggest fan of this dealership, but go because of a documented history on my Jeep's steering.
Who was your service advisor? I've tried to point to this TSB but my service advisor Marvin said that is not applicable and better to do an alignment...
 

Prioritypest

Well-Known Member
First Name
William
Joined
Apr 27, 2020
Threads
5
Messages
47
Reaction score
41
Location
Phoenix
Vehicle(s)
2019 Ram 1500 2019 Land Rover Discovery 2020 Jeep Willys
Dealer Name: Bill Luke
City, State: Phoenix, AZ
Date Taken In: 9/11
Date Completed: 9/14
Did you buy your Jeep from this dealer: Yes
Your Jeep has suspension/tire modifications: 315/70/17 BFG, 2" BDS Lift, Rubicon express track bar
Dealer disputed the TSB: No
How likely is it you would recommend this dealerā€™s service department to a friend/colleague? 10
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