JLJeepGuy513

Well-Known Member
First Name
Ivan
Joined
Jun 15, 2018
Messages
94
Reaction score
42
Location
33993
Vehicle(s)
2018 JLUS, 2016 Pathfinder
Occupation
Civil Engineering Designer
Hopefully someone on the inside could chime in. I dont really know.





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DesertD

Member
Joined
Jul 2, 2020
Messages
17
Reaction score
5
Location
Arizona
Vehicle(s)
WTB: JLU.
I called a dealer on 10/29 to get put on a list. He ordered my steering box on 11/17 and it arrived today. I haven’t heard anything otherwise.
 

bwilson109

Member
First Name
Byron
Joined
May 15, 2019
Messages
5
Reaction score
5
Location
Katy, TX
Vehicle(s)
2018 JLUR
Dealer Name: AutoNation CDJR
City, State: Katy, TX
Date Taken In (for evaluation, not specifically to do the work): 9/2/2020
Date Completed: N/A
Did you buy your Jeep from this dealer: Yes/No
Your Jeep has suspension/tire modifications: Yes/No
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): Yes/No Dealer claimed that they took the jeep for a test drive and found no issues, yet there was only 1 mile added to the odometer while in their possession. Also claimed that the TSB had been cancelled. Told me I should take the vehicle down the street to the local 4WD shop to have dual steering stabilizers installed.
How likely is it you would recommend this dealer’s service department to a friend/colleague? 0 to 10 score 0 - would never recommend this dealer. I went there only because it is the closest one to me.
**UPDATE** I was able to get the work done at Mac Haik CDJR in Houston. It was about a 3 month wait for the parts, but the new steering box is finally installed, and the Jeep drives much better now. Even on a windy day, the Jeep drives down the highway without walking all over the place like it used to.
 

mvng4wd

Well-Known Member
First Name
Keno
Joined
Sep 2, 2020
Messages
80
Reaction score
32
Location
Orange County
Vehicle(s)
2020 Jeep Wrangler Willy's - 3.0L EcoDiesel
Occupation
Municipal Community Services Supervisor
Vehicle Showcase
1
Dealer Name: Tuttle Click CDJR Irvine
City, State: Irvine, CA
Date Taken In 10/15/2020:
Date Completed: TBD
Did you buy your Jeep from this dealer: Yes
Your Jeep has suspension/tire modifications: Yes (Synergy Spacers)
Dealer disputed the TSB: Yes (because of spacers)
How likely is it you would recommend this dealer’s service department to a friend/colleague? 0 (as of today)

After 9 days at the dealership they denied my request for any steering related repairs due to the wheel spacers.
Update 12/13/20:

My 4 Dr Willy's Diesel had the new steer gear installed and I picked it up Friday. Let's just say I have a new rig now! It is night and day better! No wander. No massive pull to the right! It takes uneven parts of the road like a champ now! And the butt pucker affect driving down the freeway next to a big rig is now gone! I now have a solid steering feel with no dead spot and it truly feels like driving a Jeep the way it should feel.

Dealer Name: Tuttle Click CDJR Irvine
City, State: Irvine, CA
Date Taken In 10/15/2020:
Date Completed: 12/11/2020
Did you buy your Jeep from this dealer: Yes
Your Jeep has suspension/tire modifications: Yes (Synergy wheel Spacers. No other mods)
Dealer disputed the TSB: Yes (because of the wheel spacers) Update: I removed the wheel spacers, took it back in for review and they determined the issue was not related to the spacers, but it was truly eligible for the TSB due to poor steering. Dealer ordered the diesel steering gear, they said it was anticipated to arrive in January. Once I found out the new diesel gear (Part #68507574-AA) arrived (12/2/20), I scheduled an appointment for 12/9/20. Two days prior to the appointment I asked the service manager if I had to remove the wheel spacers prior to the gear replacement and he said that I did not have to do so. TSP repair was complete on 12/11/20.
How likely is it you would recommend this dealer’s service department to a friend/colleague? 8 (the dealer finally offered me a loaner each of the 3 times I had to take my Jeep in. After they realized how flexible I would be if they gave me a loaner, I felt like the process went a lot smoother.)
 

MacJack

Well-Known Member
First Name
-O)|||||(O-Jack
Joined
Aug 9, 2018
Messages
517
Reaction score
304
Location
Western NC
Vehicle(s)
2018 Rubicon JL 2 Door
Vehicle Showcase
1
I ordered my steering box and parts about two months ago and just 3 weeks ago my service writer called me and said her part guy got word that FCA told the dealers will have to reorder on a different system (whatever that means). So got a call and it took 3 weeks for it to come in.
 

RagTopDeluxe

Well-Known Member
First Name
Julie
Joined
Mar 19, 2019
Messages
1,626
Reaction score
2,659
Location
Northern California
Vehicle(s)
2020 Punk'n Recon
Dealer Name: Folsom Lake CDJR
City, State: Folsom, CA (east of Sacramento)
Date Taken In (for evaluation, not specifically to do the work): November 3, 2020
Date Completed: December 3, 2020
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: MC adjustable LCAs
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): Not at all
How likely is it you would recommend this dealer’s service department to a friend/colleague? 10

I do have a lot of history with this service department because I went there to deal with my ‘19 that was eventually bought back due to steering. The service advisor I work with is fantastic and great to work with.

They did a great job and used new bolts. I’m very happy with the results.

PS: They did tell me that the parts were backordered and it did take one month for the steering gear to come in.
 

emptyminded42

Well-Known Member
First Name
Mark
Joined
Oct 7, 2019
Messages
250
Reaction score
298
Location
Cleveland, OH
Vehicle(s)
Hellayella JLU Sport S 6MT, Mazda3 hatch, Forester XT
Occupation
Engineer
Final update.

Dealer Name: Ganley Chrysler of Aurora
City, State: Aurora, OH
Date Taken In (for evaluation, not specifically to do the work): 10/9/2020
Date Completed: 12/14/2020
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: No
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): No
How likely is it you would recommend this dealer’s service department to a friend/colleague? 6.

Fixed it in a few hours; I had dropped it off in the morning and picked it up in the evening. No issues, it was a huge improvement in steering feel, feedback, and wander. I'm thrilled with the fix but annoyed with how long it took to get a freaking part and it required opening a case with JeepCares to get any sort of communication during the process.
 

Wabujitsu

Well-Known Member
First Name
Jeff
Joined
Jul 26, 2019
Messages
1,177
Reaction score
2,155
Location
Sarasota, FL
Vehicle(s)
2018 JLU Sport on 33s w/LSD, 2020 Sahara
Occupation
Retired US Army
Vehicle Showcase
1
Dealer Name: Firkins
City, State: Bradenton, FL
Date Taken In (for evaluation, not specifically to do the work): EVAL NOT NECESSARY
Date Completed: 14 Dec 2020
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: Yes
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): No
How likely is it you would recommend this dealer’s service department to a friend/colleague? 10
 

Quadjeeper

Well-Known Member
First Name
Scott
Joined
Apr 22, 2020
Messages
76
Reaction score
79
Location
Winter Springs, FL
Vehicle(s)
2020 3.6 Rubicon JLU, ordered, 2017 KL Trailhawk, 1999 XJ, 1971 M109A3
Occupation
auto tech
Just got mine installed. Ordered 2 weeks ago. Is tighter, no more on center play, but doesn't seem to track as well. Maybe needs to break in a bit. Waited on it, took 3 hours with an oil change.

Greenway Chrysler-Jeep
Purchased there as a SO in July
4500 miles on it. Steering was tight until about 2000 miles.
Stock suspension & tires/wheels.
No issues getting it ordered or done.
 

imbuere

Well-Known Member
First Name
Brandon
Joined
Aug 7, 2019
Messages
311
Reaction score
235
Location
Denver
Vehicle(s)
2020 JLUR
Occupation
Data Science
I will update this as time goes by...


Dealer Name: Autonation Jeep West
City, State: Denver/Golden, Co
Date Taken In (for evaluation, not specifically to do the work): 9/8
Date Completed:
  • 09/08: Was told the box was ordered and it could be up to 6 weeks.
  • Update 09/24: called and they said they haven’t received any yet and that I could still be another 5-6 weeks.
  • Update 09/28: spoke with Jeepcares about what a reasonable time frame is and what could be done to expedite and was told:
  • Update 10/01: Called to talk to the service advisor (Daniel R). Hug up and redialed after waiting on hold for 22 minutes. Called back and the call rolled over to other departments 3 times. Gave up and called back 30 minutes later. Was told by the service advisor was on another call and they would call me back when off the call. An hour later I got a call back saying it's by 10 weeks. That's on top of the 3.5 I've already waited. Damn, Jeep service sucks.
  • Update Oct 16, 2020: called the worthlessership and was told it could be an additional 2 months. Yeah, I’m going to start getting noisy about this.
  • Update Oct 30, 2020: NOTHING. Called the worthlessership. and was told they've not recieved any parts and it could be another 8 weeks. @JeepCares still doesn't care.
  • Update Jan 20, 2021: Finally got the new box in (one week of the delay was due to my schedule). Fixed the problem and the steering is nice and tight the way a new $50k vehicle should be. Not a fan of Jeep service... this thing has soured me to the vehicle and I'm getting ready to sell it and convert a Provan Tiger GT to 4x4.
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: None other than on JTR wheels instead of the original JLUR
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): Nope, on the way to the dealership I took a video of the dead spot and there’s pretty much no arguing that it’s completely unreasonable. They had the jeep for 2 days and agreed it is eligible.
How likely is it you would recommend this dealer’s service department to a friend/colleague? Setting up the appointment was a very poor experience, but once I was there the agent was great... this was likely due to me getting cranky when I asked for them to confirm their notes (since I'd be dropping it off after hours). They reread the notes from the prior service and couldn't tell me why it was being brought it (after taking 10 minutes to describe the issue the first time).
Final update to the post. Took about 5 months to get the new box. In the meantime, Jeep has lost a life long customer. Selling my JLUR in the next month or so.
 

ptp262

Member
First Name
Paul
Joined
May 20, 2019
Messages
9
Reaction score
2
Location
Cranford
Vehicle(s)
2019 Rubicon 2 door
Hi!

Reading through the forum messages it is evident that we are not being supported in a consistent manner by the numerous dealerships, with respect to TSB 08-074-20. I thought that I would start a survey to help capture the good and the bad dealerships so that we can figure out where to take our JLs. I don’t think that a normal forum survey will work very well for this information, so just provide your response and I’ll build a spreadsheet that I can update on a regular basis (once a day or so).

The questions are:

Dealer Name:
City, State:
Date Taken In (for evaluation, not specifically to do the work):
Date Completed:
Did you buy your Jeep from this dealer: Yes/No
Your Jeep has suspension/tire modifications: Yes/No
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): Yes/No
How likely is it you would recommend this dealer’s service department to a friend/colleague? 0 to 10 score

Spreadsheet Updated as of 10/22/2020 9:15 PM
Number of Responses: 131

Overall Net Promoter Score: 31%

August Net Promoter Score: 29%
September Net Promoter Score: 44%
October Net Promoter Score: -25%


Percentage Disputed the TSB: 22%
Average Completion (Days): 11
Average Score if bought from Dealer: 7.9
Average Score if NOT bought from Dealer: 7.1

Dealer: Autoland
City/state: Springfield, NJ
Original date: October 20, 2020
Date actual service completed: January 21, 2021
Bought at dealer: No
Tire Modification: No modifications, all original
Dealer dispute: Sort of, originally dealer was told about the TSB but replaced the trac bars saying this will fix the issue-it did not,
Recommend service center 0-10: 1
 

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