UPDATE: Call from my SA this morning, parts are in, scheduled for repair on 20 OCT 2020. They wanted to get me in as early as tomorrow morning, but my schedule precluded anything until the 20th.Dealer Name: Beaman Dodge Chrysler Jeep
City, State: Murfreesboro, TN
Date Taken In (for evaluation, not specifically to do the work): 9/4/2020; 10/12/2020
Date Completed: Still in process
Did you buy your Jeep from this dealer: Yes
Your Jeep has suspension/tire modifications: Yes (Rock Krawler 2.5 lift; Cooper Discoverer STT Pro 315/70R17)
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): Yes
How likely is it you would recommend this dealer’s service department to a friend/colleague? Right now, a 3. Up until this issue, it would have been a 7-8. They have been dragging their feet on a cold steering issue since last year, also. Hopefully both will be taken care of by this. Edit to add: afternoon of 10/12/2020 Dealer is going ahead with repair. Parts will be ordered and once in, installed.