brewtus98

Well-Known Member
First Name
Bryan
Joined
Oct 5, 2018
Messages
238
Reaction score
327
Location
Toledo, Ohio
Vehicle(s)
2018 Sahara, 2003 TJ, 2004 TJ Rubicon
Vehicle Showcase
1
I have a 2020jl and dealer said they will do it. I have very slight play. Is this worth it.. can I possibly make it worse? I ask bc I read that some guy it made it worse..
I have driven several hundred miles on the TSB this week and I must say it is a significant improvement in steering and mine wasn't that bad to begin with. It did wander/was vague on-center, and didn't give much feedback to driver. Completely different now and fun to drive again. FCA hit the mark with this. I would recommend getting it done.





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Engine Guy

Engine Guy

Well-Known Member
First Name
Chip
Joined
Oct 15, 2019
Messages
133
Reaction score
93
Location
Atlanta, GA
Vehicle(s)
2019 JLUR
Occupation
Engineer
So I got it done yesterday, but I'm not really happy with the dealership. Even though parts were in for it they wanted to waste most of the day trying to diagnose the problem. I once again showed him on the TSB that under diagnosis that it states that maintenance should be performed if the customer states that the issue is present. That only appeared to piss him off and he marched his service manager in there, who said he would back his service writer, and that they were following FCA policy. I was there for my 0730 appointment 15 minutes early, and before almost every other customer. I know that they started working on it fairly early too. Because the Uconnect app kept buzzing and telling me that it had just performed a successful scan. I know that they inflated my tires from 34 to 39, test drove it a few times, and even put it on the alignment rack. I feel like they were trying to get out of doing it. Finally at 3:30 in the afternoon they agreed to actually do the work. And didn't finish until 10 till 7. They did it correctly, right box, bolts, tightened to spec, and fluid topped off. But I don't know if I would recommend anyone else to go there.
Wow! That sounds painful... What would you like me to give them as a score?
 
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Engine Guy

Engine Guy

Well-Known Member
First Name
Chip
Joined
Oct 15, 2019
Messages
133
Reaction score
93
Location
Atlanta, GA
Vehicle(s)
2019 JLUR
Occupation
Engineer
Happy Friday Everyone!

I just updated the information. Overall the scores are really trending in the right direction. The percentage of disputed TSBs is down and the NPS values are really climbing. If these trends continue it will be quite a success story for Jeep and the dealers.

I have no idea if what we are doing is influencing this situation, but hopefully this data is helping...

Have a great weekend!
 

hrhnick

Well-Known Member
First Name
Nick
Joined
Dec 15, 2017
Messages
96
Reaction score
207
Location
MA
Vehicle(s)
2018 Wrangler JL Rubicon
Dealer Name: HARR Chrysler Jeep Dodge
City, State: Worcester, MA
Date Taken In (for evaluation, not specifically to do the work): 9/17
Date Completed: 9/18
Did you buy your Jeep from this dealer: NO
Your Jeep has suspension/tire modifications: YES, 2” Mopar, Dealer Installed
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): NO, Hesitant at first attempting to dismiss claim due to the lift, then stating they would have to run diagnostics before approval. Slight pushback on a rental despite first day coverage via Jeep Wave
How likely is it you would recommend this dealer’s service department to a friend/colleague? 10, one day turn around and pleasant service advisor.
 
First Name
Ray
Joined
Aug 15, 2020
Messages
12
Reaction score
23
Location
CT
Vehicle(s)
2020 JL Willys
Dealer Name: Valenti
City, State: Mystic, CT
Date Taken In (for evaluation, not specifically to do the work): 8/21/20
Date Completed: 9/9/20
Did you buy your Jeep from this dealer: Yes
Your Jeep has suspension/tire modifications: No
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): No
How likely is it you would recommend this dealer’s service department to a friend/colleague? 9
Scheduled service for Monday, they called and they needed the jeep another day because they didn't get to it. I called tuesday night and they still were not done. Finally finished it wed afternoon.
 

jjdustr340

Active Member
First Name
Jason
Joined
Jul 23, 2020
Messages
43
Reaction score
60
Location
Ohio
Vehicle(s)
2013 JKU, 2020 JLUW
Dealer Name: Ken Ganley CDJR
City, State: London, OH
Date Taken In (for evaluation, not specifically to do the work): 8/17
Date Completed: 9/15
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: No
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): No (initially wanted to keep for diagnosis and I pointed out TSB said they didn’t need to)
How likely is it you would recommend this dealer’s service department to a friend/colleague? 7 (service manager admitted they have a hard time getting ALL parts, not just those for the TSB)
 

blnewt

Well-Known Member
First Name
Brad
Joined
Oct 8, 2018
Messages
4,340
Reaction score
4,276
Location
New Mexico
Vehicle(s)
2019 Jeep JL Sport S, 03 Toyota 4Runner, Infiniti G37, Toyota T100 (Retired 74 CJ-5, 80 CJ-7)
@Engine Guy
Chip, need to amend my post.
Overall they got the job done but several hiccups along the way and some rather severe.
First the wrong box was ordered, they ordered the 4dr box for my 2dr JL. Not a big deal as they had the correct box in the next day (and I confirmed it was the correct one).

Got box installed, seemed to make a nice difference, steering was tight and w/ little play @ the wheel.

Went home and checked the job ( I never assume job is done properly, rather be safe than sorry)

Opened the hood and found missing power steering fluid cap, found missing cap resting on the side of the motor by battery area. power Steering fluid was at the proper level :)

Went to verify torque on steering box bolts (spec is 99 ft. lbs), box was just snugged to frame, probably in the 35-40 ft lb range. Had to torque all 4 bolts to 99 ft lbs. :(

Still haven't checked track bar & pinion nut torque, if the track bar checks ok I'll probably pass on the pinion nut as I don't have a 43 mm socket, and I will assume they put that beast on correctly w/ all 190 ft lbs applied :) If track bar is loose all bets are off!!!

The area worked on was left clean, and they got me in & out in a reasonable time frame. Really don't want to blow them up over this as I was the first one that they replaced. I'd say give them a 7 w/ room for improvement :)

With some follow up I'm very glad I got this done as it really is how this JL should have came from the factory!
 
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Engine Guy

Engine Guy

Well-Known Member
First Name
Chip
Joined
Oct 15, 2019
Messages
133
Reaction score
93
Location
Atlanta, GA
Vehicle(s)
2019 JLUR
Occupation
Engineer
@Engine Guy
Chip, need to amend my post.
Overall they got the job done but several hiccups along the way and some rather severe.
First the wrong box was ordered, they ordered the 4dr box for my 2dr JL. Not a big deal as they had the correct box in the next day (and I confirmed it was the correct one).

Got box installed, seemed to make a nice difference, steering was tight and w/ little play @ the wheel.

Went home and checked the job ( I never assume job is done properly, rather be safe than sorry)

Opened the hood and found missing power steering fluid cap, found missing cap resting on the side of the motor by battery area. power Steering fluid was at the proper level :)

Went to verify torque on steering box bolts (spec is 99 ft. lbs), box was just snugged to frame, probably in the 35-40 ft lb range. Had to torque all 4 bolts to 99 ft lbs. :(

Still haven't checked track bar & pinion nut torque, if the track bar checks ok I'll probably pass on the pinion nut as I don't have a 43 mm socket, and I will assume they put that beast on correctly w/ all 190 ft lbs applied :) If track bar is loose all bets are off!!!

The area worked on was left clean, and they got me in & out in a reasonable time frame. Really don't want to blow them up over this as I was the first one that they replaced. I'd say give them a 7 w/ room for improvement :)

With some follow up I'm very glad I got this done as it really is how this JL should have came from the factory!
Hi!

Thank you for the update! I’ll hit this first thing. I just got mine done and it is much better, although they goofed the alignment.

Now the fun begins as I can add a lift, knowing it drives straight.

Stay safe out there!
 

comatzd

Well-Known Member
First Name
Danno
Joined
Oct 21, 2019
Messages
55
Reaction score
50
Location
South Dakota
Vehicle(s)
2019 JLUR
Dealer Name: Billion Dodge Jeep
City, State: Sioux Falls, SD
Date Taken In (for evaluation, not specifically to do the work): 9/18/20
Date Completed: 9/18/20
Did you buy your Jeep from this dealer: No
Your Jeep has suspension/tire modifications: No
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): No
How likely is it you would recommend this dealer’s service department to a friend/colleague? 7

I was actually fairly certain that the dealership was going to claim that since they couldn't reproduce the wandering issues I was having they wouldn't do the work. They couldn't reproduce the wander, but it turned out that they had already fixed a couple and had the parts in stock so they just went ahead and fixed mine since I brought the TSB up.
 

DadJokes

Well-Known Member
First Name
Daniel
Joined
Oct 22, 2019
Messages
1,774
Reaction score
1,297
Location
Kentucky
Vehicle(s)
Sahara
Dealer Name:
Shelbyville Chrysler Dodge Jeep Ram

City, State:
Shelbyville, KY

Date Taken In (for evaluation, not specifically to do the work):
8/31/2020

Date Completed:
9/18/2020

Did you buy your Jeep from this dealer:
No

Your Jeep has suspension/tire modifications:
Yes but only Rubicon takeoff springs/shocks

Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): No

How likely is it you would recommend this dealer’s service department to a friend/colleague?
10!

Not one issue, no resistance to doing the TSB at all. Completely friendly service department

When I went in for the diagnosis, I let them make money off me. I told them I wanted an oil change, air filter, and wipers. I figured that couldn’t hurt in helping me get no resistance. They warranted an interior door
panel too.
 

blnewt

Well-Known Member
First Name
Brad
Joined
Oct 8, 2018
Messages
4,340
Reaction score
4,276
Location
New Mexico
Vehicle(s)
2019 Jeep JL Sport S, 03 Toyota 4Runner, Infiniti G37, Toyota T100 (Retired 74 CJ-5, 80 CJ-7)
Got a buddy w/ the 43mm socket so I will confirm it this weekend.
 

Kez

Member
Joined
May 31, 2020
Messages
20
Reaction score
57
Location
Charlotte, NC
Vehicle(s)
2020 Sahara - Bikini Pearlcoat
Dealer Name: Gastonia CDJR
City, State: Gastonia, NC
Date Taken In (for evaluation, not specifically to do the work): 08/15/2020
Date Completed: 09/18/2020
Did you buy your Jeep from this dealer: Yes
Your Jeep has suspension/tire modifications: No
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): No
How likely is it you would recommend this dealer’s service department to a friend/colleague? 9
 

LizardBoy

Active Member
First Name
Steve
Joined
Jan 12, 2020
Messages
28
Reaction score
12
Location
Iowa, US
Vehicle(s)
Wrangler Unlimited Sahara 2019 2.0L
Dealer Name: Dan Deery Motor Co.
City, State: Waterloo, Iowa
Date Taken In (for evaluation, not specifically to do the work): 09/01/2020
Date Completed: 09/19/2020 (had to wait for parts to come in and for a day I was free to take it in)
Did you buy your Jeep from this dealer: Yes
Your Jeep has suspension/tire modifications: No
Dealer disputed the TSB (didn’t want to do or said did not apply, etc.): No.
How likely is it you would recommend this dealer’s service department to a friend/colleague? 10. I've owned two Tacomas previous to my Wrangler, all purchased from this dealer. Service is excellent and friendly. Rides or loaner vehicles are provided when needed. Also did a Jeep Wave oil change and tire rotation. No questions asked about the 5-tire rotation.
 

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