Start of 3.0 Production

[mtnmerlin]

I just called the Affiliate Rewards folks and got my Control Number for 2020. (If you have a number for 2019 it expires today.) So, I am ready. C'mon Jeep!

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[WarShark]

I just got off the phone with Jeep chat to find out the status of my open case. They came back on and said the cased was closed. They did absolutely nothing! He said he opened a new case and did it right because the last person didn't.


I am beyond frustrated with the total incompetence of Jeep. It is shocking they are still in business! The lack of knowledge and care for their customers is sickening and a prime example what is wrong with this country at times. The dealership knows even less. Maybe the Ford Bronco will finally give Jeep a run for their money and be a vehicle that will be just as capable!

They couldn't find my VIN number at all. While I watch jeeps being built and even delivered after I ordered mine I don't understand why or how this can happen let alone the total lack of logic for it.

Suggest if they have "escalated" or started a case for your build and you don't hear anything don't wait to follow up.

I called and the same exact thing happen.
I said the same thing you did and they said the same thing to me.
Iam also in Texas, and i also ordered in October. maybe they are just doing Texas last

 

[Eeshasdon]

I also called this morning. They found the case, but said their systems were updating, meaning they could not access any of them, and could not provide any additional information. So I will try to call back this afternoon and see what happens.

 

[toolaide4fit]

I called and the same exact thing happen.
I said the same thing you did and they said the same thing to me.
Iam also in Texas, and i also ordered in October. maybe they are just doing Texas last

It pisses me off the can't be honest! I have lost all confidence. I even bought another car to drive since I am tired of waiting and needed something to drive.

 

[toolaide4fit]

I also called this morning. They found the case, but said their systems were updating, meaning they could not access any of them, and could not provide any additional information. So I will try to call back this afternoon and see what happens.

So the system was up for me and not you? You know how to tell if Jeep Chat is lying? When they respond! I am in IT and there is no way any corporation would do system updates during the day! Another example of flat out lying!

 

[toolaide4fit]

I just called the Affiliate Rewards folks and got my Control Number for 2020. (If you have a number for 2019 it expires today.) So, I am ready. C'mon Jeep!

Thanks for posting this. Had to get mine updated too.

For anyone else here is the phone number of the Affiliate Program. You will need your Company code also. 888.444.4321

 

[NW_Jeep]

I just got off the phone with Jeep chat to find out the status of my open case. They came back on and said the cased was closed. They did absolutely nothing! He said he opened a new case and did it right because the last person didn't.

I am beyond frustrated with the total incompetence of Jeep. It is shocking they are still in business! The lack of knowledge and care for their customers is sickening and a prime example what is wrong with this country at times. The dealership knows even less. Maybe the Ford Bronco will finally give Jeep a run for their money and be a vehicle that will be just as capable!

They couldn't find my VIN number at all. While I watch jeeps being built and even delivered after I ordered mine I don't understand why or how this can happen let alone the total lack of logic for it.

Suggest if they have "escalated" or started a case for your build and you don't hear anything don't wait to follow up.

On the phone now and getting sane response from the case I opened on Monday.... this is crazy

 

[Big Rob]

I just called the Affiliate Rewards folks and got my Control Number for 2020. (If you have a number for 2019 it expires today.) So, I am ready. C'mon Jeep!

Thanks for posting this. Had to get mine updated too.

For anyone else here is the phone number of the Affiliate Program. You will need your Company code also. 888.444.4321

Assuming this needs to be done since we’re actually purchasing in 2020 vs 2019...

 

[toolaide4fit]

Assuming this needs to be done since we’re actually purchasing in 2020 vs 2019...

Mine expired on Jan. 2, 2020, the new one expires Jan. 2, 2021.

 

[toolaide4fit]

On the phone now and getting sane response from the case I opened on Monday.... this is crazy

Let me know what they say!

 

[NW_Jeep]

Let me know what they say!

Basically opened another case to find the VIN lol I’m laughing because of how ludicrous this is. I told her I know you have the VIN just find my Jeep! I wasn’t the kindest but she said she will personally call me tomorrow...Next to zero chance of that and if she does I’m sure they will say D status

 

[Eeshasdon]

I called again this afternoon as I was told to this morning. The only new info I received was that the folks who handle the escalated cases have been gone for nearly two weeks. I guess the entire group was off for the holiday. That explains why none of the escalated cases have been dealt with. Needless to say, they are all trying to play catch up. Rep suggested that I try again on Tuesday.

I will say this about the chat folks, most of them are very courteous. They are polite and cordial and genuinely seem to want to solve the issues and feel bad if they cannot. There are exceptions, one guy I got on chat was rude and indifferent and could really care less. Thankfully, he was the only ass I have had to deal with and that was only twice.

 

[Nihkole]

Fresh off the truck! I pick her up tomorrow at 11am!! Sorry for all you guys still waiting.

 

[Crux]

When are we going to get a real world driving impression review?

 

[mtnmerlin]

I miss the olden days with the online VOTS site where we could check the order status ten times a day without involving a person.

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