Start of 3.0 Production

[JLURD]

Got Celeste back today. The throttle control electrical wires that attach to the engine had a loose connection and was getting a high resistance rating. The fix (I hope) was to replace the wire. We'll see.

Yea I was under mine for the first time today and good lord what a mess of poorly protected wires. Couple dozen feet of silicone tape ought to help. Yours sounds more like a faulty part rather than exposure to the elements.

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[toolaide4fit]

I picked up mine tonight from the dealership in Pocatello ID. I’ll be heading back to Oregon tomorrow with her. My original order is still placed and I’ll hang on to it for now. After waiting 112 days I broke down and found one on a dealer lot.

congrats! I wasn't tracking yours on our spreadsheet.

 

[NW_Jeep]

For those who have ordered in Oct or early Nov and still are in D1, I would suggest sending an email to the Big 2 (Manley & Kommor) The third guy has retired, so don't bother with him. As has been pointed out, sending a bunch of emails to Mike may not help. Tom had a different referral manager (Steve) than a lot of us. So send it to the CEO and they will pass it onto a referral manager. It may be Mike, who knows. If you ordered in Dec or Jan, give it some time. I know we all want out Jeeps, but some of us are coming up on 5 Months.

I have been in JB since Monday, thanks to Mike, and I ordered on 7 Oct. After JB I expect I will sit at JS for a week or two waiting on KZ, so I am not sure I will see mine before the end of March, so trust me when I say I know how frustrated you all are.

James finally got his, so there is hope for all of us. Hell, even Tom's has FINALLY been shipped.

I’m in KZ so you should’ve been there by now or will be there Monday I would think. With that said until it actually ships I’m not getting too excited

 

[Azbigbear]

Been in I - Inspection since Tuesday. Hopefully JB soon. Is a week normal for JB? Another week in KZ? So maybe end of March too....

 

[Mtngreen4wd]

Again for the majority of us who spoke with mike we were referred to him. We didn’t contact him directly. He reached out to us. He has expressed not to share out his contact info. So I would refrain from contacting him directly. I was going to contact Toms @toolaide4fit rep and he suggested going the big three route because I could have a different rep that’s how he got ahold of me. I would suggest going through those same channels If you are an early order and see if you get a different referrals manager. Also if your order is from December on I wouldn’t bother Mike has mentioned that their priority is trying to get all of us early orders fulfilled as quickly as possible. (Not saying that is going to really happen but that is their goal)

yeah, mines from 10/29 and they haven’t done shit with it. I’ve been patient and he’d off but enough is enough! Orders from 2 months later than mine are being fulfilled.

I’m sorry, but Mike’s job is to deal with customer inquiries for the CEO and Corporate officers. I’m a customer and I’m getting ignored by the “proper” channels (I.e. Jeep Chat, Wave Specialist) that can’t do a damn thing anyway. So I’m reaching out to Mike. Maybe he’s the wrong guy but I’m sure he can forward my complaint to the proper person if necessary. I say email away until they figure out that priority matters!

 

[Eeshasdon]

As I understand it the job of the referral manager it to take the cases that are passed onto them and track them through completion. They are not the normal customer service reps, those are the ones who should have dealt with this long before now. If they were they would all be quickly flooded with emails not have time to help anybody.

Darin, I do understand your frustration, just send an email to the Big 2 and let them pass it down to a referral manager. If you send it today, you will probably here from a referral manager by Tuesday. It's about tracking and accountability, which we all believe FCA has none, but by getting the CEO involved, we as customers can try to hold him accountable. Especially since nobody else there seems to want to step up without getting him involved.

As has been discussed before, but going directly to the referral manager you bypass to many folks who have the power to say "Why the hell is this not built yet?"

 

[Toniagp]

Lets see what this does ...

Josh, I am aware of Nihkole's Jeep having multiple issues, who are the other two(2) Jeeps that are in service for major issues?

 

[rcliff1]

As I understand it the job of the referral manager it to take the cases that are passed onto them and track them through completion. They are not the normal customer service reps, those are the ones who should have dealt with this long before now. If they were they would all be quickly flooded with emails not have time to help anybody.

Darin, I do understand your frustration, just send an email to the Big 2 and let them pass it down to a referral manager. If you send it today, you will probably here from a referral manager by Tuesday. It's about tracking and accountability, which we all believe FCA has none, but by getting the CEO involved, we as customers can try to hold him accountable. Especially since nobody else there seems to want to step up without getting him involved.

As has been discussed before, but going directly to the referral manager you bypass to many folks who have the power to say "Why the hell is this not built yet?"

Exactly what I did, had reply in 24 hrs.

 

[Mtngreen4wd]

As I understand it the job of the referral manager it to take the cases that are passed onto them and track them through completion. They are not the normal customer service reps, those are the ones who should have dealt with this long before now. If they were they would all be quickly flooded with emails not have time to help anybody.

Darin, I do understand your frustration, just send an email to the Big 2 and let them pass it down to a referral manager. If you send it today, you will probably here from a referral manager by Tuesday. It's about tracking and accountability, which we all believe FCA has none, but by getting the CEO involved, we as customers can try to hold him accountable. Especially since nobody else there seems to want to step up without getting him involved.

As has been discussed before, but going directly to the referral manager you bypass to many folks who have the power to say "Why the hell is this not built yet?"

Received the same reply many of you have got from Mike or Steve or other referral Mgr. Hopefully I see some movement as you all have seen. Wish I would have been an early adopter of the email campaign but it’s just typically not my nature to upset the apple cart...feels a bit like whining and I hate to be that guy! I thought that after several of you early orders greased the skids, so-to-speak, I’d see mine move without having to reach out but that wasn’t working too well, was it?

Finger crossed my dealer will call me next week with something different than, “Still in D1, man, sorry.”

 

[Ynot]

Made it to JB status. HAPPY Days. ETA to dealership is March 1st. I'll believe it when I see it. Good luck to everyone else still waiting from October orders.

 

[JLURD]

Josh, I am aware of Nihkole's Jeep having multiple issues, who are the other two(2) Jeeps that are in service for major issues?

Yea I’ve heard no such thing either.

 

[JRMedic19]

Josh, I am aware of Nihkole's Jeep having multiple issues, who are the other two(2) Jeeps that are in service for major issues?

I went back and tried to read the thread but its very long now. This is my error. Nihkole's issue and one with a fuse issue. So two. sorry

 

[NWguy]

congrats! I wasn't tracking yours on our spreadsheet.

Yeah I never sent it off. I was just the guy watching from the shadows. I really appreciate you doing the list though.

 

[Toniagp]

I went back and tried to read the thread but its very long now. This is my error. Nihkole's issue and one with a fuse issue. So two. sorry

Oh no problem, just scared me for a minute

 

[DIESELD]

Made it to JB status. HAPPY Days. ETA to dealership is March 1st. I'll believe it when I see it. Good luck to everyone else still waiting from October orders.

Just curious on what my ETA is also. I’m in JS. How long does every think I have. Should I expect mine first couple weeks of March also???

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