Soft Top Window Won't Stay in C Channel

Sital

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My daughter has recently run into an issue on her '18 2-door JL Sport where the passenger side soft top window will not stay in the C channel. She'll slide the window in, put the rear post in place, and seat the side and bottom tabs in their grooves but after awhile the window pops out of the C channel.

Luckily, the rear post and the tabs have remained in place so she hasn't lost the window all together. Obviously, we're going to have the dealer take a look, but I was just wondering if anyone else has run into this problem.
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OldGuyNewJeep

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Which channel? Bottom, or side? Standard or premium top?

I have found that installing the windows per the manual doesn’t work so well on my 2dr premium top. Instead, I:
  • Slide window on rail
  • Bend bottom c-channel thingy down and out of the way
  • Snap in pillar, making sure it’s really where it is supposed to be
  • Working from the pillar end, push the bottom tab into the channel
  • Working from bottom to top, push the side tab into the channel
  • Tuck/adjust Velcro
I believe the manual says to go in the other direction, but in my experience that results in the bottom channel not fully seating adjacent to the pillar.
 
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Sital

Sital

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It's the top C channel rail on the premium soft top. She's had the jeep for a year and this just started, so it's not user error.
 

Leights7

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My daughter has recently run into an issue on her '18 2-door JL Sport where the passenger side soft top window will not stay in the C channel. She'll slide the window in, put the rear post in place, and seat the side and bottom tabs in their grooves but after awhile the window pops out of the C channel.

Luckily, the rear post and the tabs have remained in place so she hasn't lost the window all together. Obviously, we're going to have the dealer take a look, but I was just wondering if anyone else has run into this problem.
I had this same problem. If you look at the c-channel on the window, the groove will likely be wider in some areas, hence why it pops out. I took it to my dealer. They took photos and sent them to the FCA, and the FCA then replaced the window panel on warranty.
 

OldGuyNewJeep

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Ohhh... C Channel is the top. Got it, now.

What are we calling the tab/slot attachment points (bottom and side)?
 
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Sital

Sital

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I had this same problem. If you look at the c-channel on the window, the groove will likely be wider in some areas, hence why it pops out. I took it to my dealer. They took photos and sent them to the FCA, and the FCA then replaced the window panel on warranty.
I figured it should be covered by warranty, but nice to hear that it actually was in your case.


Ohhh... C Channel is the top. Got it, now.

What are we calling the tab/slot attachment points (bottom and side)?
I went with tab and groove.
 

JeepCares

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My daughter has recently run into an issue on her '18 2-door JL Sport where the passenger side soft top window will not stay in the C channel. She'll slide the window in, put the rear post in place, and seat the side and bottom tabs in their grooves but after awhile the window pops out of the C channel.

Luckily, the rear post and the tabs have remained in place so she hasn't lost the window all together. Obviously, we're going to have the dealer take a look, but I was just wondering if anyone else has run into this problem.
HI OldMan&TheJeep,,
We're glad to hear that you plan to have your dealer look into this. Please send us a private message if you need additional assistance going into that appointment and we'll be happy to help!
Lydia
Jeep Social Care Specialist
 
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Sital

Sital

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HI OldMan&TheJeep,,
We're glad to hear that you plan to have your dealer look into this. Please send us a private message if you need additional assistance going into that appointment and we'll be happy to help!
Lydia
Jeep Social Care Specialist
Thanks. I'll message you if we need any assistance.
 

kirbyx

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My daughter has recently run into an issue on her '18 2-door JL Sport where the passenger side soft top window will not stay in the C channel. She'll slide the window in, put the rear post in place, and seat the side and bottom tabs in their grooves but after awhile the window pops out of the C channel.

Luckily, the rear post and the tabs have remained in place so she hasn't lost the window all together. Obviously, we're going to have the dealer take a look, but I was just wondering if anyone else has run into this problem.
I have exactly the same problem with driver side window on my 2 door 2018 JL... did you get a warranty replacement?
 
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Sital

Sital

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I have exactly the same problem with driver side window on my 2 door 2018 JL... did you get a warranty replacement?
Yes, but it took a couple of weeks to get the window.
 
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