Small leak in 20 JLUR/ with One Touch ***UPADTE***

  1. df007

    df007 Well-Known Member

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    Mine started leaking at the passenger side front corner this week. Bought the Jeep in August. Soonest the dealer can get me in is next Friday. Did you ever get yours resolved?
     
  2. OP
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    Gellie

    Gellie Well-Known Member

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    #17 Feb 8, 2020
    Last edited: Feb 8, 2020
    Actually no. Second dealer couldn’t find where the water is coming in from. Water specialist checked seals on rear removable window and seals on roof. All looked good. Last rainstorm it leaked again, and I was able to take some pics of where the water was pooling and sent them to SA. He said he’ll discuss further with Jeep to find a solution. I’m starting to think it might be the weather stripping around the passenger rear door. I inspected it and it looks pretty much the same as the drivers rear door.
    The saga continues.....
    [

    4386D58F-4ED3-4DE4-A1F2-E379201A5A2B.jpeg

    F8AAC156-5F64-4DF6-9D1F-4AF4547A8CF6.jpeg

    F610E05D-5CFC-4880-A0DB-3E14DB7699BC.jpeg

    E9D395EB-865D-4E89-86EC-847BE9EED8E6.jpeg
     
  3. OP
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    Gellie

    Gellie Well-Known Member

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    All pic were taken before passenger rear door was opened. Except last pic.
     
  4. df007

    df007 Well-Known Member

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    Sorry to hear that. Really hope this isn’t the future of these tips. Mine was fine for the first few months.....
     
  5. OP
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    Gellie

    Gellie Well-Known Member

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    Thanks. I'll keep all up on this
     
  6. Mikepa

    Mikepa Active Member

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    Splash pattern looks like dripping, rather than flowing, water leak from above. As a thought, make sure the rivet that holds the top tight when closing has not failed like mine did just months after purchasing.

    https://www.jlwranglerforums.com/forum/threads/broken-sky-one-touch.39564/

    And can you lift the top away from the roof with is closed tight?
     
  7. OP
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    Gellie

    Gellie Well-Known Member

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    Hum, not seeing any bulge on my top. I will check to see if I can lift the to when closed as you suggested.
     
  8. OP
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    Gellie

    Gellie Well-Known Member

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    ***NEW UPDATE****
    After sending the second dealer the pictures, he said he'd call around to a few other dealers and to FCA to see what remedy is available. Just called me and said I need to file a claim with FCA. I guess the next step is they will call SA to see what they did and will get back to me? Starting to regret buy the Jeep. If anybody has any suggestions please advise. Thanks
     
  9. JeepCares

    JeepCares Well-Known Member

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    Hi Gellie,
    We certainly understand the frustration you may be having. Send us a PM with your VIN so that we may look into this further for you.

    Kathryn
    JeepCares
     
  10. OP
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    Gellie

    Gellie Well-Known Member

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    UPDATE: So my case has been escalated to "level 2" ( I cant imagine how many levels there are). Now I need to bring it back to the dealer so their "water specialist" can work with the FCA "Star Team". OK fair enough. However since the dealer WONT provide a loner, I need to wait until 3/5 to bring it in. I'll have to use up my vacation days while without my Jeep. FCA/and the dealer have no idea how many days/weeks I'll be without the Jeep. Kind of BS FCA won't provide a loner after dropping $~60K on the Jeep 4 months ago.
     
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  11. Mgdstar

    Mgdstar Member

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    It’s service like this that keeps me on the sidelines from purchasing a new Wrangler. At that price you should be treated like you would be treated at a luxury automaker. Not only should they give you a loner but it should be a fully optioned Wrangler to drive.
    Best of luck.

     
  12. OP
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    Gellie

    Gellie Well-Known Member

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    Thanks. Ex the leak I do really love the Jeep. Unfortunately, I will hold off on my son's new Jeep that he picked out. He's away at school and needs something more reliable.
     
  13. df007

    df007 Well-Known Member

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    Ever get a resolution? Mine leak is/was caused by a deformed header seal. My dealer uses an outside contractor "Leak Doctor" or something.

    They just applied some sealant(where the arrow is blow), header seal is still deformed. I'm not convinced it is a long term fix.
    InkedIMG_8412_LI.jpg
     
  14. OP
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    Gellie

    Gellie Well-Known Member

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    Hi There. Actually I got the Jeep back yesterday. Their "Leak Doctor" (3rd time inspecting it) claims he found where the water is coming in from.
    Claims the P/S rear door latch was allowing water to flow in. They resealed the latch and side rail.

    I also am somewhat suspect of this repair. I saw water dripping down by where the rear passenger side door and side removable window meet.

    I guess I'll have to wait until next rain storm.
     
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  15. OP
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    Gellie

    Gellie Well-Known Member

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    Quick update. Jeep Customer care called to see how the repair went. Unfortunately , it really hasn't rained yet so I cant really tell if the repairs they performed worked. They will follow up with me next week. On a very positive note, They are giving me a Maximum Care 6YR/100,000 mile warranty (no deductible ). Nice job Jeep!
     
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