Shipping Issues..what to do?

Greymatter

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I will preface this with I know it’s not Quadratecs fault that FedEx seems to have lost my shipment.

With that said, 12 days in with a tracking number that has showed delayed for almost a week with no updates.

Called quadratec today and the guy was not super helpful or caring it seemed. Asked what my options are, said he would put a tracker on it and someone eventually would contact me.

Anyone have experience with a similar issue and a recommendation on what my options are?
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carlhenry

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fedx r assholes they lost 2 packages on me call 1800fedx and complain
 

AcesandEights

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Yep, same thing happened with me ordering through Quadratec. I even started a chat or online query with Quadratec and my Fedex shipping information updated while I was putting my chat together. Literally typed my question, went back to order status and it was updated. I don't know why, but my shipment didn't show as moving for days...until I asked about it. That's obviously not the same for you, but on the west coast I think there were issues with the fires, while the package was moving it wasn't updated in the system...don't ask me why.
 

JayCeeX2

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I will preface this with I know it’s not Quadratecs fault that FedEx seems to have lost my shipment.

With that said, 12 days in with a tracking number that has showed delayed for almost a week with no updates.

Called quadratec today and the guy was not super helpful or caring it seemed. Asked what my options are, said he would put a tracker on it and someone eventually would contact me.

Anyone have experience with a similar issue and a recommendation on what my options are?
Presume you have called Fed-x with whatever tracking info you have? Ive had some odd delays like this before with them (Fed-x) especially when ordering really big/heavy items. Both times was held at my local Fed-x facility for inspection. I'm guessing because items like I described often show up like they went thru a war during shipping. I think when they see packaging that looks really beat up, they like to inspect for damage.
 

GATORB8

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QT does seem to be the only vendor I’ve ordered from using FedEx.
Makes returns interesting, since the only actual FedEx “location” around here is Walgreens.
 
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