If you would like to have a case opened on the Customer Care side to add assistance while working with your dealer, please send our team a private message and we would be happy to get this process started for you.
I have already emailed FCA weeks ago. Someone named Alexander (is that you?) said they would get a manager involved. NEVER HAPPENED. Lots of promises, no action. See below.
“Thank you very much for reaching out to us!
Let me first say congratulations on the brand new 2019 Jeep Wrangler! I am so sorry to hear about the alignment issue. It is always a good idea to contact us, we are here to help.
We are definitely here for you! Our dealers are the ones with the mechanical and technical training and skills. The dealer is the one that needs to diagnose and fix the issue, they have the resources to pull on the expertise of our engineers.
I would like to escalate your concern here for review by a manager. Please allow 3-5 business days for contact.
Our goal is to ensure your experience is of the highest quality. Should you have any further questions, comments or concerns, we would be happy to assist. You may reach us via chat or email through www.mopar.com or contact by phone at 877-426-5337.
I am not interested in a case with Customer Care. And I previously sent you a private message already. I want a properly designed and functioning vehicle. FCA already has all the information. The dealer is doing all they can and your company is non-responsive for almost a month now. You are only responding on this forum to try and protect your image. Your engineer didn’t even show up to the dealer as promised. As I said, I am OUT of patience.