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Reminder: 5 quarts of oil to avoid oil overfill

JeepDave

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@JeepDave
Overfill is where the yellow is pointing. Proper fill is right about where bottom of red is on the blue arrow side.

In the pic the yellow arrow level is about a quart overfill.

Remember to let the vehicle sit a couple of hours or so after motor is turned off, before checking the dipstick level.

dipstick.jpeg

Thanks. I'm definitely in the red area on that picture.
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wpwood3

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Had my first oil change at the dealer back in Nov 2018. After reading this thread I checked my oil level. I found the level on the dipstick to be about an inch up the wire above the max level. Took the Jeep back to the dealer and they were clueless. They changed the oil for free and showed me the proper level on the dipstick. When I asked them how I could be confident that next time it would be correct, they just said ā€œwell, itā€™s right this timeā€.
 
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jl73660

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Moving on up .....
So here is my oil change saga. I took my JLU Moab in a few months ago to the dealer for first oil change at 1200 miles, I am thinking this is best thing to do as I have always done a first oil service right about 1200 miles on all my vehicles. Fast forward to this past weekend where I checked my oil level and the oil now has a couple thousand miles on it so its darker/dirtier, and I pull the dip stick out and the oil is up the wire of the dipstick like 3 inches over the normal level. I almost lost it right there !!! Just like everyone has been saying on this forum, Fiat Chrysler and the entire dealer network can't even figure out how to get the basics on an oil change correct, I drove around for 2500 miles completely overfilled. So I took the vehicle back to dealer today, demanded to see the manager, told him the story and how frustrated I am with them and FCA. They gave a story about how the computer system was never updated and the instructions to the service technician out of the computer system for the 3.6L engine remained at 6 quarts from the old JK data, and was never updated until recently. So basically it took 1 1/2 years for them to figure it out and correct it. To their credit, they apologized and then changed my filter and oil for free or without deducting another oil change from my free oil changes, and then I looked at the invoice and the invoice has typed in 3 different spots to only use 5 Quartz of 0W-20. I appreciate that they handled it correctly, so no complaint there, I think they were just very embarrassed.

You just cant make this stuff up, its mind numbing to me how a car manufacturer and complete dealer network of this scale can't even figure out how to have the right oil change information in their system. How can we possibly think they are competent enough to do anything more complex than that, I just continue to have doubts. Hopefully smoother sailing in the future, but as many have said on here, you have to over manage the dealer service department for even the simplest thing like proper amount of oil.
 

RichD

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Thanks. I'm definitely in the red area on that picture.
I happened to catch this thread this morning, and decided to check my last receipt. Sure enough, dealer's receipt says 6 quarts. I matched Rhinebeck's photo to my dipstick and could clearly see it was overfilled. Pulled and checked it multiple times, but the oil was up to the red arrow on my photo. I drained off a quart myself, all seems ok now.

I need to figure out a "5 quart only" sticker for the engine bay.

20190417_102227.jpg
 

Jimac

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I happened to catch this thread this morning, and decided to check my last receipt. Sure enough, dealer's receipt says 6 quarts. I matched Rhinebeck's photo to my dipstick and could clearly see it was overfilled. Pulled and checked it multiple times, but the oil was up to the red arrow on my photo. I drained off a quart myself, all seems ok now.

I need to figure out a "5 quart only" sticker for the engine bay.

20190417_102227.jpg
If 6 quarts instead of 5 than look at type of oil bet itā€™s conventional not 0-20w synthetic
 

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Solidaxle

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The real scary thing is nobody is checking their oil !
All these problems would be avoided if the person changing the oil checked the oil OR the person who owns the vehicle checked the oil. Itā€™s mindnumbing for me to think that an individual could leave on our trip and not think to check there oil before they leave.
Letā€™s use some common sense here people read your owners manualā€™s and check your oil !
 

jl73660

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Moving on up .....
Are you bleeping kidding me ? This isn't a check your oil issue, its a bleeping FCA and the entire dealer network hasn't a clue how to service their automobiles. You must work for FCA in North Mexico to make such a stupid statement. Okay so lets all ignore that FCA and their entire dealer network can't figure out how to execute the right oil change on 10s of thousands of vehicles, and the real problems is we don't all check the oil frequently enough..... come on seriously
 

Solidaxle

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Are you bleeping kidding me ? This isn't a check your oil issue, its a bleeping FCA and the entire dealer network hasn't a clue how to service their automobiles. You must work for FCA in North Mexico to make such a stupid statement. Okay so lets all ignore that FCA and their entire dealer network can't figure out how to execute the right oil change on 10s of thousands of vehicles, and the real problems is we don't all check the oil frequently enough..... come on seriously
So you think checking your oil is stupid ? , And after a oil change by who ever you feel that itā€™s not necessary to check the oil at all ?
Very scary thinking . Computers and humans make mistakes regardless of what you were told in school itā€™s not a perfect world. Basic automotive common sense and your owners manual tells you that after you change your oil or on a regular basis especially before a long trip you should check your oil. I get it you disagree with that for whatever reason but it sounds crazy.
Iā€™m not defending Mopar or Chrysler in putting the wrong amount of oil in anybodyā€™s car what Iā€™m saying is if the technician just bothered to check the oil or the owner did a basic oil check all these problems could be halted immediately ! the oil change tech would check oil and notice it was overfull and immediately notify somebody ! same with the vehicle owner but nobodyā€™s doing that, theyā€™re all relying on the computer whatever it puts in thatā€™s what it gets and thatā€™s the end of it. thatā€™s stupid and lazy.
The most dangerous pedestrian intersections in the world are the ones that are most controlled. People step off the curb into traffic because the computer tells them to without looking to see if the car is coming and they get killed because they trust the computer more than they trust their own commonsense. Think about that for a minute.
 

Solidaxle

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This probably sounds like rubbing sticks together for fire to some of you LOL. But, believe it or not before computers we used to check the air pressure in our tires , coolant level along with the oil before we went on a trip. How crazy is that.
 

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well I guess I get to join the club! had the 1st change and sure as Sh**, paperwork shows 6q and dealership denied it even in the face of the dipstick overage. They are not willing to perform the do-over and really, im not willing to visit that dealership again. S0... Not only am I looking for a dealership to remedy their error but I have to have the next dealership make sure to correct the documentation as well... too much oil AND they fat fingered the paperwork so the Mopar record of mileage is now 38,000 miles over the 4000 I actually have on it!! Along with other failed promises on their part... needless to say if you are in the Southern California area and are anywhere near "Courtesy" CDJR, keep driving!! I purposely put Courtesy in quotes. This service department is one of the worst to which I have ever been.

Now here is my question and please, forgive my naivety because I think I blurred out some of the info if it was in the last 16 pages of replies, but what is the overall impact of the overfill and is it a "stop driving it and tow it to a dealership to fix immediately" or a " bro, its' cool you can chill and make sure you have it remedied in the next couple hundred miles and you'll be juuuuust fine"

And if at all possible, im happy to take the "do it yourself" and the "dealerships suck" and even the "how can you not know this information moron" comments but if you can include the actual answer to the question in there that would be helpful to this moron...

k- thanks!
 

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Rhinebeck01

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@AdamB

Just get it remedied ... get that extra quart out of there as soon as you can... no problem going a couple of hundred miles as is.

You can/should cal,l the dedicated Jeep Customer Service phone number and report the situation. Tell them what happened and ask them to refer you to another dealer. They will communicate with the dealer on your behalf.


Dedicated Jeep Customer Care: Ph. 1-866-362-2146

Jeep Road Service, etc.. Ph. 1-800-992-1997 --> While under warranty, FCA pays to flat tow your JL to the nearest dealer.

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JeepCares

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well I guess I get to join the club! had the 1st change and sure as Sh**, paperwork shows 6q and dealership denied it even in the face of the dipstick overage. They are not willing to perform the do-over and really, im not willing to visit that dealership again. S0... Not only am I looking for a dealership to remedy their error but I have to have the next dealership make sure to correct the documentation as well... too much oil AND they fat fingered the paperwork so the Mopar record of mileage is now 38,000 miles over the 4000 I actually have on it!! Along with other failed promises on their part... needless to say if you are in the Southern California area and are anywhere near "Courtesy" CDJR, keep driving!! I purposely put Courtesy in quotes. This service department is one of the worst to which I have ever been.

Now here is my question and please, forgive my naivety because I think I blurred out some of the info if it was in the last 16 pages of replies, but what is the overall impact of the overfill and is it a "stop driving it and tow it to a dealership to fix immediately" or a " bro, its' cool you can chill and make sure you have it remedied in the next couple hundred miles and you'll be juuuuust fine"

And if at all possible, im happy to take the "do it yourself" and the "dealerships suck" and even the "how can you not know this information moron" comments but if you can include the actual answer to the question in there that would be helpful to this moron...

k- thanks!
Hi AdamB,
We are very sorry to hear about your experience and understand your frustration. Please send our team a private message and we would be happy to offer you some additional assistance!
Alex
Jeep Social Care Specialist
 

AdamB

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Hi AdamB,
We are very sorry to hear about your experience and understand your frustration. Please send our team a private message and we would be happy to offer you some additional assistance!
Alex
Jeep Social Care Specialist
Thanks! Your folks are on it! the @JeepCares people have been very good to me and I appreciate the assistance y'all provide!
 

ViperJon

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I havenā€™t read through this whole thread by why are people not using 5w-30 the recommended factory fill weight?

Edit: Forget that I see it is 5w-30 for the Turbo only.
 

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I took my JL back to the dealer this morning about the overfill oil issue. Here's the story I was told: "Our billing system rounds up to the next quart." Sounds like a nice profit enhancer, add 5.1 quarts and charge for 6.

I checked the oil level myself. Frankly, I could not tell if there was an overfill or not. I've owed over 15 vehicles, I have never had one with such a poor excuse for a dip stick as that on the JL. It's nothing but a piece of cable with a hunk of metal at the end of it. Does anyone make a replacement?
Same here.
I got my first oil change done at the dealership. I told the service advisor that it should only be 5 qts. He said it will be done at the exact specs.
When he printed out the invoice it said 6 qts and before he handed me the print out he called the shop and they said it was filled with 5 qts. but their billing system entered as 6 qts. I came home and checked the dipstick, and there is no way I can determine if it was overfilled. Mine is a 2019 2.0L JLUR.
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