Let me say that I totally understand (probably more than I can write) how an experience with a dealership can go south. Big differences are the why's...... I expected more from a large reputable dealership.
If, like in my case, bad ethical behavior, then I'm all for writing up and saying what the experience was. But if an outcome wasn't to one's liking then I'd have to say then maybe the problem wasn't them, but rather my own expectations. A negative review may, I just say MAY, not be an appropriate response. Again, I'd ask myself "WHY" before posting up.
After dealing with Paul at great length earlier this year, I'm inclined to believe that perhaps things aren't as they seem. Paul is honest, he's up front, will tell you like it is, and follows the rules because it's the right thing to do. If he can do something, he will.
Maybe there was some miscommunication or what not. I don't know and I don't need to know. But what I want to stress here is that not everyone can be pleased. Someone would go insane trying to please everyone when they don't have the 1) ability and 2) the power to do that. Paul, like everyone of us, has a boss of some sort.
I can't help but try to defend Paul. Paul is amazing to deal with. He's human after all and has his limitations (professional and personal) like EVERY ONE OF US DOES!... My reputation speaks for itself. I'm sorry I couldn't get you to where you needed to be and wished you luck finding what you were looking for. You don't need to try to slander me and my dealership.
May I ask what it was you wanted them to make right? From what I see from your posting here is that they had a price, you countered, they refused. Then something about them working or it? You heard nothing (but again, the last thing I see was that they turned down your offer) so when you got ahold of him, the original price was no longer valid.....By the way I messaged your dealership through google reviews (again me going out of my way rather than you coming to me) offering for you guys to make it right before I posted my negative experience. The response was an automated email from you saying you'd get back to me which you didn't...
Then you tried to communicate through an automated means? You had Paul's numbers (to include his cell?). What exactly did you want? For them to counter offer your declined offer? So Paul said they'd work on it. But last was a NO on a price.
Based on what I read by you here, this seems more like an unhappy sales negotiation. The fact you didn't get what you wanted during a negotiation warrants a bad review?
As mentioned, nobody can please everyone. I stand by my words about Paul and my dealings with his dealership. Find one dealership where there are 100% happy customers. ONE! I'd bet good money there aren't any.
For anyone looking for a salesman, don't let this review and conversation thwart your efforts. Give Paul a try. He's worth the time.