RobTrachtman
Well-Known Member
- First Name
- Rob
- Joined
- Nov 7, 2019
- Threads
- 0
- Messages
- 188
- Reaction score
- 295
- Location
- Irvine California
- Website
- www.tuttleclickchrysler.com
- Vehicle(s)
- 19 Jeep Cherokee Trailhawk
- Occupation
- Fleet Manager Tuttle Click Jeep Chrysler Dodge Hyundai
Jon,The day finally came after 2.5 months of waiting. I purchased from Coastline CDJR in San Juan Capistrano where we received 5% under invoice. Rob Trachtman no longer works there FYI, he was very helpful. The rest of the staff (minus the finance guy) was awful.
The sales price was obviously set months ago, and I have my own financing. I arrived with a day notice in advance after a 4 hour train ride and took a day off work. The entire staff could care less about me I felt like. They came out with the "numbers" and it of course had $2500+ in extras tacked on, like coatings/security/tracking/maintenance etc. Which just further delayed this process as none of this was disclosed to me. This led to a back and forth with the manager, and finally they removed all those items. It was a waste of time. By the time the finance man called me in to sign papers, it had been 2.5 hours of me pacing the lot. I signed and was ready to go home. But the salesperson was no where to be found, the Jeep had a empty tank of gas, I had no keys, there were no plates on the car, and no one walked me out to the car.
I found him in the break room eating lunch. So he scrambled to put plates on/gas up etc. 3 hours total time for a ordered car, with a pre-set sales price. I assume since they weren't going to make much money on this unit and there was no up sell on options, I wasn't really important.
I love the car, and have already added some mods, but god damn the car sales experience needs to change.
Regardless this forum saved me about $5000 versus going to my 3 close dealerships. Sales price of vehicle was $45,009 plus TTL
Thank you
As we spoke, its the reason I needed to leave Coastline. I am trying to not do the whole car dealer approach. But I am back at the new store Tuttle Click in Irvine, Ca, so any way I can be of help I will.
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