Kyle17428
Active Member
- First Name
- Kyle
- Joined
- Mar 10, 2020
- Threads
- 2
- Messages
- 26
- Reaction score
- 39
- Location
- Henderson, NC
- Website
- www.narddesign.com
- Vehicle(s)
- 2020 Willy’s Sport, 2001 TJ, 1989 xj
- Occupation
- Heavy Equipment Mechanic
- Vehicle Showcase
- 1
- Thread starter
- #1
Haven’t even owned our JL a whole week and already have a horror story shaping up with it.
On Saturday we visited a dealer near our home to look at a jl. I asked about getting a manual transmission and the salesman was cryptic about ordering one. So we left and I started looking for dealers with one on the lot. I finally found one about 1.5 hours away at Lustine Jeep in Woodbridge, VA.
So on Sunday (3/8/20) we brought home a brand new jl Willy’s sport with the 6 speed manual.
On the ride south on i95 I could smell clutch burning. I wondered many things during this time- “am i doing it wrong? Is it just breaking in?”
Mind you I have been driving manual transmissions as my daily driver for 14 years.
The next day (3/9) our salesman calls to follow up and i tell him what happened. He was more worried about me leaving a good rating on his survey. I drove it around most of the day doing estimates for work. Didn’t notice the smell again until I had to make a 20 mile jaunt on the interstate.
Tuesday (3/10) I come home from work and find an internal fca recall notice about 2018-2020 JL clutches with some strong language about the possibility of fire. I check my vin on mopar’s site and my Jeep is affected. Come to find out this recall came out on March 3rd according to mopar! I call Lustine and speak with the sales manager. The manager says “we performed that recall, they just didn’t submit the work order yet” to which I replied “how could you perform a recall if the parts aren’t available?” This made him nervous. He said he had to call his service manager and would call me back. 20 minutes later he calls back and essentially tells me that my only option is to drive all the way back and drop off the Jeep for some undetermined amount of time- probably at least a month- and take a loaner vehicle.
At this point I’m getting upset:
-I was sold a brand new vehicle even though it had an open recall
-I traded in my perfect running and driving daily to get it
-no one told me about this recall at any point of this $30k transaction
-the sales manager attempted to lie about performing the recall.
I aired my grievance with the sales manager, who then became hostile.
After that fruitless conversation I decided to contact FCA directly.
The rep from FCA confirmed that no dealers are allowed to sell stock with open recalls and that this in fact had an open recall when I took delivery of it. She escalated the issue to someone higher up who will be contacting me in the next day or so.
At this point I’m looking to convince FCA to do one of the following:
install an aftermarket clutch
Cut me a check to get an aftermarket clutch installed
Do a straight buyback/trade assist deal into a non affected vehicle, similar to what happens in lemon law situations.
Has anyone else bought an affected manual after the 3/3 recall date like me? What else can I do?
On Saturday we visited a dealer near our home to look at a jl. I asked about getting a manual transmission and the salesman was cryptic about ordering one. So we left and I started looking for dealers with one on the lot. I finally found one about 1.5 hours away at Lustine Jeep in Woodbridge, VA.
So on Sunday (3/8/20) we brought home a brand new jl Willy’s sport with the 6 speed manual.
On the ride south on i95 I could smell clutch burning. I wondered many things during this time- “am i doing it wrong? Is it just breaking in?”
Mind you I have been driving manual transmissions as my daily driver for 14 years.
The next day (3/9) our salesman calls to follow up and i tell him what happened. He was more worried about me leaving a good rating on his survey. I drove it around most of the day doing estimates for work. Didn’t notice the smell again until I had to make a 20 mile jaunt on the interstate.
Tuesday (3/10) I come home from work and find an internal fca recall notice about 2018-2020 JL clutches with some strong language about the possibility of fire. I check my vin on mopar’s site and my Jeep is affected. Come to find out this recall came out on March 3rd according to mopar! I call Lustine and speak with the sales manager. The manager says “we performed that recall, they just didn’t submit the work order yet” to which I replied “how could you perform a recall if the parts aren’t available?” This made him nervous. He said he had to call his service manager and would call me back. 20 minutes later he calls back and essentially tells me that my only option is to drive all the way back and drop off the Jeep for some undetermined amount of time- probably at least a month- and take a loaner vehicle.
At this point I’m getting upset:
-I was sold a brand new vehicle even though it had an open recall
-I traded in my perfect running and driving daily to get it
-no one told me about this recall at any point of this $30k transaction
-the sales manager attempted to lie about performing the recall.
I aired my grievance with the sales manager, who then became hostile.
After that fruitless conversation I decided to contact FCA directly.
The rep from FCA confirmed that no dealers are allowed to sell stock with open recalls and that this in fact had an open recall when I took delivery of it. She escalated the issue to someone higher up who will be contacting me in the next day or so.
At this point I’m looking to convince FCA to do one of the following:
install an aftermarket clutch
Cut me a check to get an aftermarket clutch installed
Do a straight buyback/trade assist deal into a non affected vehicle, similar to what happens in lemon law situations.
Has anyone else bought an affected manual after the 3/3 recall date like me? What else can I do?
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