Rear window defroster unsoldered?

[SPOOF4269]

Got it back last night, did my inspection and everything looks good. Told them top is coming off this weekend and hopefully wont see you next winter with the same issue and they just laughed at me

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[JeepCares]

Hi everyone,
Recently there was a Technical Service Bulletin (08-037-19) that appears to address concerns similar to the symptoms that you are having with your vehicle. To ensure this TSB applies, we would like to get you back into the dealer to have a qualified technician review the details of the TSB and specifics of your vehicle. Once reviewed, the technician can then perform the repair procedure that best matches the symptoms and diagnosis of your vehicle.
Lydia
Jeep Social Care Specialist

 

[bellts]

Just joined the club this morning.... must of happen within the last couple days

 

[PapaPark]

I’m new here and just wanted to let people know my experience with this problem.
I had the rear window defroster repaired by the dealer 2 months ago. Friday (2 days ago ) I had to use the defroster to clear the window for the first time since it was repaired.
I started to smell an electrical problem about a minute after turning it on. The car started filling up with smoke and I thought I was having an electrical fire so I pulled over after shutting the defroster off.
I go to the back and open the window to check that connection that was repaired and it MELTED.
The window shattered while I was standing under it and I got hit with the falling glass. I got 2 superficial cuts one on each hand, and my right thumb got hit with a piece of glass and I needed 2 stitches to stop the bleeding.
By Jeep replacing these windows is not solving the problem, it’s putting a bandage on an open wound. This defroster connection needs to be redesigned .
Tomorrow morning first thing I’m calling my lawyer. Now that injuries are starting to happen maybe they’ll finally redesign it and recall all the wranglers before other people get hurt.
Good luck to everyone else and don’t jig rig this connection. If this would have caught fire while I was on the highway it could have been a lot worse.
Joe

 

[Visible15]

Put a claim in back in February? After months of "glass is ordered we're just waiting" I finally was told "mid-June it will be here" Getting very annoyed about this whole situation and how complex an issue this has become. Looking forward to taking the top off and being done with it all.

 

[ps2baseball]

I brought mine in last Monday. The fixed it and said Jeep is aware and issued a solid fix. We'll see. My timing came shortly after that bulletin.

 

[Brooklynjlu2018]

Im on my third back glass fix and im also waiting on a back window but silly me had forgotten about it cause im too busy trying to get my shaking steering and wandering fixed first guess its less important that the jeep stays on the road before i can worry about seeing out the back window

 

[Dkretden]

So, can I take the TSB to mean that any vehicle built AFTER April 14, 2019 is using some other method for attaching the wires to the rear defroster? Said another way, the rear defroster issue is now fixed for any cars made after April 14?

 

[ps2baseball]

So, can I take the TSB to mean that any vehicle built AFTER April 14, 2019 is using some other method for attaching the wires to the rear defroster? Said another way, the rear defroster issue is now fixed for any cars made after April 14?

Great question. Mine seems stuck on pretty good, however it swivels now. Not sure if it is supposed to swivel, or this is the final step before it falls off again.

 

[JeepCares]

I’m new here and just wanted to let people know my experience with this problem.
I had the rear window defroster repaired by the dealer 2 months ago. Friday (2 days ago ) I had to use the defroster to clear the window for the first time since it was repaired.
I started to smell an electrical problem about a minute after turning it on. The car started filling up with smoke and I thought I was having an electrical fire so I pulled over after shutting the defroster off.
I go to the back and open the window to check that connection that was repaired and it MELTED.
The window shattered while I was standing under it and I got hit with the falling glass. I got 2 superficial cuts one on each hand, and my right thumb got hit with a piece of glass and I needed 2 stitches to stop the bleeding.
By Jeep replacing these windows is not solving the problem, it’s putting a bandage on an open wound. This defroster connection needs to be redesigned .
Tomorrow morning first thing I’m calling my lawyer. Now that injuries are starting to happen maybe they’ll finally redesign it and recall all the wranglers before other people get hurt.
Good luck to everyone else and don’t jig rig this connection. If this would have caught fire while I was on the highway it could have been a lot worse.
Joe

Hi PapaPark,
First, I would like to deeply apologize for your experience. If you would like me to have this documented, as well as escalate a case, I would be happy to do so. However, if you are currently working with a lawyer, our team will no longer be in the best position to assist you further. Your legal representation will get in touch with the most appropriate teams.
Alex
Jeep Social Care Specialist

Put a claim in back in February? After months of "glass is ordered we're just waiting" I finally was told "mid-June it will be here" Getting very annoyed about this whole situation and how complex an issue this has become. Looking forward to taking the top off and being done with it all.

Hi Visible15,
We would be happy to look into this for you if you would like to send our team a private message with your VIN and current mileage!
Alex
Jeep Social Care Specialist

 

[DanFelix]

There is a metallic "cold solder " epoxy that could repair these ; yes, it's a defect, why should you deal with it, but it also seems to be a huge waste of materials to reject the whole rear glass for a faulty solder joint.
My JK tab separated, I did use the conductive epoxy to repair it. (Out of warranty)
Glass repair shops and auto body supply houses should have this. Surface prep is key, but it beats waiting , and then having the Jeep at the Dealers.

I agree. They appear to melt off so I suspect the solder used overheats. It seems to me that the solder should be removed as much as possible before an effective cold solder epoxy fix. Have you used the defroster after this fix and does the connection appear to overheat? Thanks.

 

[four low]

I agree. They appear to melt off so I suspect the solder used overheats. It seems to me that the solder should be removed as much as possible before an effective cold solder epoxy fix. Have you used the defroster after this fix and does the connection appear to overheat? Thanks.

The defroster worked, then it got traded ...

 

[18BlackJLRU]

Mine was unsoldered on the passenger side and I didn’t really want the dealer to replace my rear window.

I use leftover from the repair kit (Frost Fighter) that I had bought to repair my JKU last year.

I noticed that the wire was moving when opening and closing the rear window, it is not tightly secured.

After reattaching my tab, I used some small wire to secure the wire to the clip. I slid the wire under the clip and secured the wire to it. I put two wires in X.

The wire is no longer moving at the tab, it should now stay in place.

Here’s some pictures

 

[DanFelix]

Mine was unsoldered on the passenger side and I didn’t really want the dealer to replace my rear window.

I use leftover from the repair kit (Frost Fighter) that I had bought to repair my JKU last year.

I noticed that the wire was moving when opening and closing the rear window, it is not tightly secured.

After reattaching my tab, I used some small wire to secure the wire to the clip. I slid the wire under the clip and secured the wire to it. I put two wires in X.

The wire is no longer moving at the tab, it should now stay in place.

Here’s some pictures

Great post. I think what happens is that the soldering, at the factory, has not contacted the two metal plates and that causes the solder itself to be the conduit of the high amp electricity. It overheats and melts. Your description secures the wiring but also creates the necessary metal-to-metal electrical connection so that the solder does not carry the full current. Thanks.

 

[Xphyle]

Hi everyone,
Recently there was a Technical Service Bulletin (08-037-19) that appears to address concerns similar to the symptoms that you are having with your vehicle. To ensure this TSB applies, we would like to get you back into the dealer to have a qualified technician review the details of the TSB and specifics of your vehicle. Once reviewed, the technician can then perform the repair procedure that best matches the symptoms and diagnosis of your vehicle.
Lydia
Jeep Social Care Specialist

@JeepCares I just got back from my dealership. Flemington Jeep in Flemington NJ. They were supposed to fix my rear window defroster via the TSB. They told me nobody has the epoxy required for the repair and did NOT complete the repair. They said they need to replace the entire rear window which has been on backorder for me since February. Why create a TSB that requires parts that dealerships don't have? HELP!

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