Bryce031
Member
- First Name
- Bryce
- Joined
- Dec 3, 2019
- Threads
- 1
- Messages
- 12
- Reaction score
- 2
- Location
- Mullica Hill, NJ
- Vehicle(s)
- 18 JLUS, 06 TJX
- Occupation
- Firefighter
- Thread starter
- #1
2018 Jeep Wrangler JLU Sahara - 19800 miles
Installed Rough Country 2.5" adjustable shock lift kit, Fuel 17x9 wheels, and 35X12.50 Rough Terrain tires. Vehicle was running like a dream for the last 3 months when suddenly the rear differential has been making a 'whirring' gear-like sound. I scheduled a service appointment with my Jeep dealer where I purchased the Jeep - Spirit Chrysler Dodge Ram Jeep Dealership in Swedesboro, New Jersey. I arrived at 8:00am and dropped the vehicle off. About 5 hours later I get a phone call the vehicle is ready to be picked up. When I returned to the dealer, they advised they couldn't/wouldn't even attempt to diagnose the issue because of the tires being "too noisy." The tires are far from noisy! One of the reasons I purchased them was because of the reviews citing how quiet they were on the road. The service manager for Spirit then told me the only way they would even attempt to diagnose the issue was if I uninstalled the lift kit, returned the vehicle to stock ride height, and reinstalled the vehicle's stock wheels/tires.
Posting this on a couple Jeep pages on Facebook has elicited responses from people who have said that 35 inch tires are perfectly acceptable for stock differentials - as per FCA. Others, have told me to contact Jeep Cares - which I did - only to be told by a gentleman there that the dealer "has the right, as a private business, to refuse service on a modified vehicle." The guy I spoke with was anything BUT helpful. He transferred me to another dealer's service department (who were too busy to take my call). They took my number and have yet to call me back.
I honestly feel like I've been abandoned and my vehicle's warranty is worthless. Not really what I thought I was getting for a $50,000+ vehicle...
Installed Rough Country 2.5" adjustable shock lift kit, Fuel 17x9 wheels, and 35X12.50 Rough Terrain tires. Vehicle was running like a dream for the last 3 months when suddenly the rear differential has been making a 'whirring' gear-like sound. I scheduled a service appointment with my Jeep dealer where I purchased the Jeep - Spirit Chrysler Dodge Ram Jeep Dealership in Swedesboro, New Jersey. I arrived at 8:00am and dropped the vehicle off. About 5 hours later I get a phone call the vehicle is ready to be picked up. When I returned to the dealer, they advised they couldn't/wouldn't even attempt to diagnose the issue because of the tires being "too noisy." The tires are far from noisy! One of the reasons I purchased them was because of the reviews citing how quiet they were on the road. The service manager for Spirit then told me the only way they would even attempt to diagnose the issue was if I uninstalled the lift kit, returned the vehicle to stock ride height, and reinstalled the vehicle's stock wheels/tires.
Posting this on a couple Jeep pages on Facebook has elicited responses from people who have said that 35 inch tires are perfectly acceptable for stock differentials - as per FCA. Others, have told me to contact Jeep Cares - which I did - only to be told by a gentleman there that the dealer "has the right, as a private business, to refuse service on a modified vehicle." The guy I spoke with was anything BUT helpful. He transferred me to another dealer's service department (who were too busy to take my call). They took my number and have yet to call me back.
I honestly feel like I've been abandoned and my vehicle's warranty is worthless. Not really what I thought I was getting for a $50,000+ vehicle...
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