RADIO/BLUETOOTH/CAMERA FAIL

[2019RubiconNY]

So I was driving this morning, turn on my radio to connect my Bluetooth so I can play my iPod music and the radio is skipping every 3-4 seconds.
Disconnected my Bluetooth, tried again and it still did it. Put on XM, am/fm and it STILL did it.
I then go park, reverse Jeep and the screen went totally blue. Then totally black.
Did we get some shitty update? Anyone else recently get this problem???
PLEASE HELP!
@JeepCares care to provide some info? About to be 4th of July week and I have no radio

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[SonicPearl]

I’m up near Toronto and today I have the exact issues you are mentioning. Noticed them while driving to work this morning. Everything worked fine yesterday.

 

[JeepCares]

So I was driving this morning, turn on my radio to connect my Bluetooth so I can play my iPod music and the radio is skipping every 3-4 seconds.
Disconnected my Bluetooth, tried again and it still did it. Put on XM, am/fm and it STILL did it.
I then go park, reverse Jeep and the screen went totally blue. Then totally black.
Did we get some shitty update? Anyone else recently get this problem???
PLEASE HELP!
@JeepCares care to provide some info? About to be 4th of July week and I have no radio

Hi 2019RubiconNY,
I understand how frustrating this may be. We are unaware of any updates that occurred over the weekend. We recommend visiting your dealer for further inspection of this. We'd also like to have this documented and looked into further. Please send us a private message at your earliest convenience.

I’m up near Toronto and today I have the exact issues you are mentioning. Noticed them while driving to work this morning. Everything worked fine yesterday.

We're sorry to hear that you're experiencing this as well, SonicPearl. We recommend contacting Canadian Customer Care to have this documented. You can find their contact information by clicking on the following link and scrolling down to the "Canada" tab: https://www.fcagroup.com/en-US/footer/Pages/contacts.aspx


Lydia
Jeep Social Care Specialist

 

[SonicPearl]

Started the Jeep up after work and everything is now working fine. Magic.

 

[HajPaj]

So my radio just failed and restarted on its own just now. The Bluetooth wouldn’t connect and when I tried to connect it would say that it couldn’t connect because the phone is connected to usb. I unplugged the usb and it still says the same message, then the screen goes completely black. Then it came back on for itself. I’ve only had this car for a month. Will this be an ongoing issue that I’m going to have to work about ?

 

[SonicPearl]

So my radio just failed and restarted on its own just now. The Bluetooth wouldn’t connect and when I tried to connect it would say that it couldn’t connect because the phone is connected to usb. I unplugged the usb and it still says the same message, then the screen goes completely black. Then it came back on for itself. I’ve only had this car for a month. Will this be an ongoing issue that I’m going to have to work about ?

Yes. Your backup camera will fail, the screen on your radio will fail... but the good news is that it will fix itself once parked overnight.

 

[Terminex]

I started getting the same “stuttering” on my radio a couple days ago.

Only way i could fix it was to remove the fuse for 10 min.

Once i did that, it stopped skipping. Took about 15 min for xm to be available again though.

 

[Medsker]

Mine did this today. I drove for about ten minutes with the radio skipping. When I got to the store the rear view camera still didn't work and was still blue. Went shopping and when I came out everything worked again. I have a feeling the dealer won't fix a thing unless they see it happen. I may just have to live with it unless I can get it to happen at the dealer. Frustrated...

 

[JeepCares]

Hi everyone,

We certainly understand why this may be frustrating. We would like to take the time to look into this a bit further on our end. Please send us a private message so we can gather some additional information from you.

JeepCares

 

[BayouBengal]

Hi everyone,

We certainly understand why this may be frustrating. We would like to take the time to look into this a bit further on our end. Please send us a private message so we can gather some additional information from you.

JeepCares

any update to this problem? Currently experiencing these symptoms now on my 2019 JLUR. thanks

 

[JeepCares]

any updatres to this problem? Currently experiencing these symptoms now on my 2019 JLUR. thanks

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
JeepCares

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