ttsquirrel
Active Member
- Thread starter
- #1
Just took JLUR to dealer for first service. It is the dealer where I purchased my Jeep. Getting oil changed and tires rotated. Also looking at Uconnect because maps were saying I was 3 hours away from where I actually was.
First issue- service department did over fill my oil. When they gave my receipt to me, it said 6 qts. I asked if they put in 6 qts and they confirmed that. I then told them the manual says 5 qts so I asked him to explain why the manual says one thing but they do something else. He then looked at something on the computer, excused himself, and went to talk to someone. When he came back, he stated I was correct and it did call for 5 qts. At this point service manager come up and a tech goes and checks the dipstick. The oil level is about 3/8 inch past fill mark on the cable part of dipstick. The tech asks if I would like him to drain some of it and I state I do. Manager apologizes while tech drains some oil out.
At this point no big problem. I was aware of this potential mistake, caught it and they fixed it. Yes, they are supposed to be professionals, but we are all human. No need to get my blood pressure all worked up.
I get in vehicle and check Uconnect. First time connecting, it did put me in the desert, 3 hrs away! I immediately unplug iPhone, shutdown Waze and maps and reconnect. It appears that it is working. It shows me on the map right where I should be. I do this a couple more times even shutting off the Jeep and it works good every time.
Ok! Now leaving for home, which is 40 minutes away. I’m going thru the instrument cluster looking at oil pressure, which is fine and then look at tire pressure. On the service receipt, it stated that tires were rotated and set to 35psi. The tires are still not up to normal temperatures so I’m not too concerned but as I keep driving, the pressure is the same as it was before I had the car service! While driving to dealership, I looked at pressure and driver rear tire was 37 while other three were 42,42,41. Now that tire are normal operating temp, I have the same pressures in the same place!
Those aholes!! They didn’t touch my tires!
Now I’m mad. It’s not a safety issue or anything but what else is the dealer not going to do that they say they did??
I should have turned around and let them have it, but I’m trying to get home and traffic is heavy on the freeway now so I wait to call till I’m home.
Here’s the kicker now
I get home and am getting things out of my Jeep that I left in the Jeep while being serviced and notice a long scratch from middle of rear driver door over rear fender to almost the brake!
WHAT THE HELL!?!
I’ve called three times for the owner, who I saw there while I was there, with no call back yet.
Other than just chewing out his service department, what can I do and say to him to make this right?
Sorry for long post. Just want you guys to get the whole story.
TTS
First issue- service department did over fill my oil. When they gave my receipt to me, it said 6 qts. I asked if they put in 6 qts and they confirmed that. I then told them the manual says 5 qts so I asked him to explain why the manual says one thing but they do something else. He then looked at something on the computer, excused himself, and went to talk to someone. When he came back, he stated I was correct and it did call for 5 qts. At this point service manager come up and a tech goes and checks the dipstick. The oil level is about 3/8 inch past fill mark on the cable part of dipstick. The tech asks if I would like him to drain some of it and I state I do. Manager apologizes while tech drains some oil out.
At this point no big problem. I was aware of this potential mistake, caught it and they fixed it. Yes, they are supposed to be professionals, but we are all human. No need to get my blood pressure all worked up.
I get in vehicle and check Uconnect. First time connecting, it did put me in the desert, 3 hrs away! I immediately unplug iPhone, shutdown Waze and maps and reconnect. It appears that it is working. It shows me on the map right where I should be. I do this a couple more times even shutting off the Jeep and it works good every time.
Ok! Now leaving for home, which is 40 minutes away. I’m going thru the instrument cluster looking at oil pressure, which is fine and then look at tire pressure. On the service receipt, it stated that tires were rotated and set to 35psi. The tires are still not up to normal temperatures so I’m not too concerned but as I keep driving, the pressure is the same as it was before I had the car service! While driving to dealership, I looked at pressure and driver rear tire was 37 while other three were 42,42,41. Now that tire are normal operating temp, I have the same pressures in the same place!
Those aholes!! They didn’t touch my tires!
Now I’m mad. It’s not a safety issue or anything but what else is the dealer not going to do that they say they did??
I should have turned around and let them have it, but I’m trying to get home and traffic is heavy on the freeway now so I wait to call till I’m home.
Here’s the kicker now
I get home and am getting things out of my Jeep that I left in the Jeep while being serviced and notice a long scratch from middle of rear driver door over rear fender to almost the brake!
WHAT THE HELL!?!
I’ve called three times for the owner, who I saw there while I was there, with no call back yet.
Other than just chewing out his service department, what can I do and say to him to make this right?
Sorry for long post. Just want you guys to get the whole story.
TTS
Sponsored