3VOLVE
Well-Known Member
- First Name
- Joe
- Joined
- Dec 24, 2019
- Threads
- 10
- Messages
- 335
- Reaction score
- 525
- Location
- Northern Virginia
- Vehicle(s)
- 2019 JLUR
Just received this note a short time ago via email.
Sponsored
Good evening, I just received this today.
We have an update for your Quadratec Stealth Winch Recall process.
We have received your recall request. Here are the next steps:
Once we receive your winch, it will be inspected, repaired and subsequently mailed back to you. We will update you by email throughout the process and when your winch is shipped back out to you.
- We will be sending you an empty shipping box and shipping label.
- Once you receive your return box, follow the instructions to place your winch inside the box and affix the shipping label to the outside of the box.
- Call 1-800-463-3339 to schedule a pickup with FedEx to retrieve the box or you can drop it off at one of many FedEx locations near you. Click this link to find a FedEx location near you https://link.quadratec.com/u/nrd.php?p=B3HX4obUQH_101_1089833_-2_6&ems_l=1650626&l=qCCyBP77uxljufonmnGflxv7nwgDBOBlhBAl4nvjruh$lrm$ZBlhurm4$lurwtrm$ZBlhDrm4$DBnArm$ZBlhuurm4$uurm$ZBlhnq4$ynABh.be~$ZDCvhBxDAln4&DjmAjCnlTWnFBunCCnAZDCvhvnmrDv4nvjruZDCvhljvyjrpw45rwlq 0nljuu 3ymjCng$lHnjA$$lvxwCq$$lmjH$$lqxDA$ZDCvhlxwCnwC4$lurwtljC$g$lurwtwjvn$g$lurwtCrCun$&s=EIGCHF4MpKiLrBhuUIRzGUG4Y90
Any questions regarding your winch repair should be emailed to [email protected].
On Friday 3/26/2021 after bugging them like once every other week since November 2020. They sent me this link to fill out a form. in which I received the above email today.
Quadratec Winch Recall Entry Form - IMPORTANT SAFETY RECALL 20E-067 | Quadratec
My problem is I spent $600 for this to just send it back without anything of value in its place, not to mention the inconvenience of having it sit on a dolly since back in November.
I took it off the other Jeep but was rear-ended so after I got it fixed I traded it for a new one and now I have a new bumper sitting waiting for me to install it but I am waiting for this winch.
I was told on the phone that it should only take a few days to make the repair and get it back to me. We'll see.
They also kept telling me that they would be fulfilling this recall since January.
Quadratec has been good up until this stealth winch recall thing.
I believe it would've been quicker to just purchase a new one and send this one back and get the money for it.
But like a good law abiding citizen I have sat back and followed the instructions.
Good luck to everyone here.
I'll drop back in to let y'all know how it goes.
You’re not alone.I submitted my request for the box, but still nothing....
We have an update for your Quadratec Stealth Winch Recall process. Your winch has been successfully repaired! Here are the next steps:
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We have an update for your Quadratec Stealth Winch Recall process. We are starting the repair on your winch. Once the repair is completed, we will notify you and ship the winch back to you. |
So if I am following this correctly, there is a possibility that they turned the winch around and shipped it back without any actual repair being made? I was surprised when you said that you got it back so quickly. I had already made peace with the fact my winch would be gone for months considering how long this whole process has taken already.Just a quick addition to the last post of what I added in email.
Good morning,
Why would y'all send me an email saying you are starting on the winch at 2:31pm when you just sent me an email at 11:30am saying it was repaired?
What exactly was repaired and is there going to be any other compensation for this?
It doesn't even appear that the winch was even removed from the box?
Is there proof or a written guarantee that the winch is repaired?
I'm still waiting for a reply, apparently when I replied it went to quadratec.com instead of [email protected]So if I am following this correctly, there is a possibility that they turned the winch around and shipped it back without any actual repair being made? I was surprised when you said that you got it back so quickly. I had already made peace with the fact my winch would be gone for months considering how long this whole process has taken already.