I received the same letter in late December, and I send them a note about every two weeks.Ok, according to my letter, "Parts are now available to repair and upgrade your winch. Please review the contents of this letter and arrange free return of your winch to Quadratec by use of the return shipping form available at www.quadratec.com/stealth-winch-recall
HOWEVER, as 3VOLVE's post indicates, that site has not been updated yet.
I agree. They handled this poorly.It’s bad enough we have to send them in to fix, but I’m not looking forward to taking my bumper off and back on twice. Maybe I’ll leave it off until it comes back unless it turns into a 4 month repair time. I feel like they should be sending new ones out and asking for a return. They could sell the repaired ones as refurbished...?