Quadratec Stealth winch recall

jason0341

Well-Known Member
First Name
Jason
Joined
Aug 21, 2019
Messages
293
Reaction score
813
Location
Colorado
Vehicle(s)
2020 2.0L Rubicon
Anyone else receive this Quadratec Stealth recall today?! I have to say I really like the winch and have used it a couple times. However, this makes me uneasy and not happy at all. Especially with winter upon us here in Colorado and them saying not to use for roughly 3-4months! Then disassembling everything to take it off and return it.

784AE8CA-DFF0-45FB-9066-D5AB3DCEE8FB.jpeg


5F721138-4E4B-40E0-903E-7C8D7AD5987F.jpeg





Advertisement

 

Chocolate Thunder

Well-Known Member
Joined
Feb 20, 2018
Messages
2,913
Reaction score
3,938
Location
Texas
Vehicle(s)
2019 Wrangler Unlimited Rubicon
If you install a manual cutoff set and keep it on the off position except when you go to use the winch, wouldn’t this solve the problem?
 
OP
jason0341

jason0341

Well-Known Member
First Name
Jason
Joined
Aug 21, 2019
Messages
293
Reaction score
813
Location
Colorado
Vehicle(s)
2020 2.0L Rubicon
  • Thread starter
  • Thread Starter
  • #3
If you install a manual cutoff set and keep it on the off position except when you go to use the winch, wouldn’t this solve the problem?
Not sure it seems it would, but it looks like they want to update the whole CPU on it.
 

ChattVol

Well-Known Member
Joined
Jun 29, 2018
Messages
2,339
Reaction score
2,312
Location
Chattanooga, TN
Vehicle(s)
JLU 6 Speed, 2016 Odyssey, 2014 Accord
Build Thread
Link
Not sure it seems it would, but it looks like they want to update the whole CPU on it.
I got the letter today...TERRIBLE recall service by @Quadratec to require customers to ship it back and wait 90-120 days for parts. They should absolutely replace the winch before making customers unbolt/unwire it, package it, drive to UPS AND WAIT 3-4 MONTHS!!:angry: Mine has been fine for 2 years...I'm in no hurry to send it back.
 
Last edited:

MEHillwalker80

Well-Known Member
First Name
Tom
Joined
Jan 24, 2020
Messages
98
Reaction score
124
Location
Maine
Vehicle(s)
2019 Wrangler Sport S JL 2 DR 1999 Chevy Suburban K1500
I got the notice today. They say that they will cover shipping. I'm not looking forward the building a crate in which to ship it back to them. What a PITA. I think I may go the discon switch route that esteemed member ChocThun suggests.
 

Robbyreneeward

Well-Known Member
First Name
Robby
Joined
Sep 10, 2020
Messages
114
Reaction score
104
Location
Texas
Vehicle(s)
2008 Dodge Ram 2500 Megacab
I was just looking at purchasing a winch. Either this or warn. Should I stray away? Budget not really in the equation, I was looking at this for weight savings.
 

364pipeguy

Well-Known Member
First Name
Paul
Joined
Nov 10, 2019
Messages
49
Reaction score
42
Location
Apple Valley Ca.
Vehicle(s)
2019 Rubicon / 1971 CJ-6
Occupation
retired Steamfitter
HI GUYS, I received mine today also, so I did some checking and the part #s are different on there site, so it appears that they have already fixed it on the new ones. But I did not find there web site to ask any questions and have not responded to my E-mail yet. We shall see. I do like doing business with Quadratec so I hope they fix this soon
 
OP
jason0341

jason0341

Well-Known Member
First Name
Jason
Joined
Aug 21, 2019
Messages
293
Reaction score
813
Location
Colorado
Vehicle(s)
2020 2.0L Rubicon
  • Thread starter
  • Thread Starter
  • #8
I got the letter today...TERRIBLE recall service by @Quadratec to require customers to ship it back and wait 90-120 days for parts. They should absolutely replace the winch before making customers unbolt/unwire it, package it, drive to UPS AND WAIT 3-4 MONTHS!!:angry: Mine has been fine for 2 years...I'm in no hurry to send it back.
Exactly. I’d rather just send it back and get refunded and get a Warn. Guy at Quadratec talked me into the Stealth away from Warn and now this.
 

3VOLVE

Well-Known Member
First Name
Joe
Joined
Dec 24, 2019
Messages
153
Reaction score
228
Location
Northern Virginia
Vehicle(s)
2019 JLUR, 2019 Audi SQ5, 2016 Indian Roadmaster
What sucks is trying to call and email Quadratec to get this done to no avail! I’m uninstalling it this week to prepare to send it back, but would appreciate better communication with/from them.
 

Jeff

Well-Known Member
First Name
Jeff
Joined
May 25, 2016
Messages
48
Reaction score
51
Location
St. Simons Island Georgia
Vehicle(s)
2020 JLURD 06 Corvette. 16 FLTRU
Occupation
Lighthouse Keeper, Retired Electrical Engineer
Vehicle Showcase
1
I received my letter this weekend. I had sent them a note a few weeks ago that my wireless remote had quit working and the sent me a new one. It did not work either. That is when they told me about the recall.
The winch has worked perfectly except for wireless remote every time I have used it.
 
Joined
Nov 17, 2018
Messages
18
Reaction score
10
Location
South Carolina
Vehicle(s)
2018 JLU
I received my letter this weekend. I had sent them a note a few weeks ago that my wireless remote had quit working and the sent me a new one. It did not work either. That is when they told me about the recall.
The winch has worked perfectly except for wireless remote every time I have used it.
Exact same thing happened to me. I bought mine from the original owner though. Still brand new and never used. Customer service told me about the recall but then said since I am not the original buyer the warranty does not transfer to me. What does the warranty have to do with a safety recall? I have e-mailed them multiple times over the last few weeks with no response. Horrible service
 

3VOLVE

Well-Known Member
First Name
Joe
Joined
Dec 24, 2019
Messages
153
Reaction score
228
Location
Northern Virginia
Vehicle(s)
2019 JLUR, 2019 Audi SQ5, 2016 Indian Roadmaster
Exact same thing happened to me. I bought mine from the original owner though. Still brand new and never used. Customer service told me about the recall but then said since I am not the original buyer the warranty does not transfer to me. What does the warranty have to do with a safety recall? I have e-mailed them multiple times over the last few weeks with no response. Horrible service
I would recommend contacting the original owner and asking him to follow the directions per Quadratec's letter. It clearly states the following:

"If you have sold the winch or the vehicle with the winch, please forward this notice to the new owner and contact Quadratec at [email protected] with the new owner's address."

Good luck.
 
Joined
Nov 17, 2018
Messages
18
Reaction score
10
Location
South Carolina
Vehicle(s)
2018 JLU
I would recommend contacting the original owner and asking him to follow the directions per Quadratec's letter. It clearly states the following:

"If you have sold the winch or the vehicle with the winch, please forward this notice to the new owner and contact Quadratec at [email protected] with the new owner's address."

Good luck.
Yes the problem is I’ve gotten the recall letter from the original owner and I have contacted them twice now and nobody responds.
 

3VOLVE

Well-Known Member
First Name
Joe
Joined
Dec 24, 2019
Messages
153
Reaction score
228
Location
Northern Virginia
Vehicle(s)
2019 JLUR, 2019 Audi SQ5, 2016 Indian Roadmaster
Yes the problem is I’ve gotten the recall letter from the original owner and I have contacted them twice now and nobody responds.
but did the original owner email Quadratec on your behalf with your contact info?
 

Advertisement




JTopsUSA
 



Advertisement
Top