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Gregodav

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Anybody else try to call CS this afternoon and it says NO AGENTS ARE AVAILABLE? I’ve don’t called 5 times and get the same thing
I know a number of them are being trained on their new Customer Communications System today.
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Gregodav

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I was told that some other option, like LED light package or color (I’m ocean Blue) could also delay Jeep in conjunction with Power Top. I’m at a loss. If my current car didn’t graciously allow me to extend my lease for 6 months past expiration date I don’t know what I’d do.
All of my colors and options are Un-Restricted.
 

Gregodav

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The worst part of the process for the past 103 days is Jeep's Customer Communications.
I know Jeep's current Customer Relationship Management software sytem is crap.
The real problem is Jeep's Customer Relations Managers. They did not fight hard enough for the resources they need.
They've been burned so many times that they're afraid to tell us the truth about our build date and Jeep's production problems.
It seems like the plant managers decided that they don't really care what the customer thinks. It's all about the plant manufacturers building enough jeeps and to hell with what the customer wants.
 

1agnes1

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Milous from jeepgarage.org did text me the other day to let me know that my jeep is in KZ status:
1agnes1 (Wrangler Rubicon Unlimited JL - Black)
Date ordered: 06/08/2018
Current Status: KZ
D1 status date: 08/21/2018
Estimated delivery: 10/03/2018 - 10/15/2018
Built pending inspection: 09/17/18 09:31:00 PM
Production Status KZ Received 09/18/18 12:10:00 AM
Ingate / Rebay at Facility 09/18/18 01:46:00 AM TOLEDO - RAIL VDC
Railcar Departure / Yard Exit 09/19/18 07:43:03 AM TOLEDO - RAIL VDC
Rail Interconnect Carrier 09/20/18 02:00:00 AM MILAN, MI
I ordered a fully loaded, 2.0L turbo, sky one touch power top.......
 

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Demonic

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Milous from jeepgarage.org did text me the other day to let me know that my jeep is in KZ status:
1agnes1 (Wrangler Rubicon Unlimited JL - Black)
Date ordered: 06/08/2018
Current Status: KZ
D1 status date: 08/21/2018
Estimated delivery: 10/03/2018 - 10/15/2018
Built pending inspection: 09/17/18 09:31:00 PM
Production Status KZ Received 09/18/18 12:10:00 AM
Ingate / Rebay at Facility 09/18/18 01:46:00 AM TOLEDO - RAIL VDC
Railcar Departure / Yard Exit 09/19/18 07:43:03 AM TOLEDO - RAIL VDC
Rail Interconnect Carrier 09/20/18 02:00:00 AM MILAN, MI
I ordered a fully loaded, 2.0L turbo, sky one touch power top.......
Mine was also a loaded 2.0 turbo sky one touch rubicon, so this makes me hopeful. Grant it that hope is likely misplaced.
 

1agnes1

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Mine was also a loaded 2.0 turbo sky one touch rubicon, so this makes me hopeful. Grant it that hope is likely misplaced.
I was waiting since 6/8/2018 and I am finally in KZ status so you will be lucky soon too!!:like:
 

Lgarman

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Mine was also a loaded 2.0 turbo sky one touch rubicon, so this makes me hopeful. Grant it that hope is likely misplaced.
Yep probably misplaced for sure I was told by CS today that someone keeps removing our case!!
 

mmazz22

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Just got email from my dealer ship, I am in KLZD status now!
To refresh, bought Sahara loaded black ordered 6/8/18
 

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mmazz22

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So there really is no rhyme or reason on who's jeeps are getting done quicker. Insane
 

MeepMeepJeep

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The longer I wait, the more accessories I keep buying. Oh man. The car is going to look like a decorated Christmas tree if it doesn’t get here soon! :facepalm:
 

Lgarman

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Just got a call from my dealer. My Jeep is in. The problem is I am out of town all weekend. May have to come home early. ;)
Will be waiting for pics!! Congratulations
 

Lgarman

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Well I called today and now they are telling me that they can’t tell me the status because it’s been escalated!!! Ridiculous
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