Post Up Your FCA Supplied Rental

[amckinney]

Everybody show your FCA supplied rental! I love how I take in my $50k Rubicon and get this golf cart as a substitute.

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[old8tora]

Everybody show your FCA supplier rental! I love how I take in my $50k Rubicon and get this golf cart as a substitute.

Should have asked for a Hellcat or a Trackhawk .

 

[UNC Rubicon]

Should have asked for a Hellcat or a Trackhawk .

I’ve got a 2019 Cherokee. They had a Viper sitting on the lot when I dropped off the JLUR. I asked for it. They didn’t find it amusing.

 

[amckinney]

Should have asked for a Hellcat or a Trackhawk .

The dealership wouldn’t give me anything. It took 2.5 hours for me to get a shuttle ride home and then Enterprise called to say I have 30 minutes to find a ride to pick it up before they close.

 

[Capt-Zoom]

So far
2017 jkur that reaked of smoke
2018 cherokee. Hated it.
2015 jkur..black..returned it 5 min later when we realized someone returned it without the drivers and passenger headrests
2015 jkur....hideous sky blue...at least it had headrests

 

[Driggs]

Dropped off a fully loaded Rubicon to get fixed which took weeks. They offered me an old minivan. The dealership doesnt even sell minivans. Then they claimed Enterprise couldn’t offer anything. I just said forget it and borrowed a friends.

 

[Jeepsmashin]

My dealership loaned me a Hyundai enlantra while my JLUR was getting serviced for a few days.

 

[jakeyism]

I had a 2017 Renegade for 30 days when the dealer had my Rubi.

 

[amckinney]

So far
2017 jkur that reaked of smoke
2018 cherokee. Hated it.
2015 jkur..black..returned it 5 min later when we realized someone returned it without the drivers and passenger headrests
2015 jkur....hideous sky blue...at least it had headrests

That's hilarious! At least yours were actually Jeep products. I would have thrown a fit over the one that smelled of smoke.

 

[kkuntz01]

Everyone realizes that FCA is under no obligation to give you a loaner/rental that is the same as what you're dropping off, right? And it is irrelevant that you spent $50k on your Rubicon (which seems to be the go to comment when complaining), if the dealer offers loaners you get what they have available in their loaner fleet. If it happens to be a rental, it was my understanding the rental company was supposed to keep you in a FCA branded vehicle. And as you're complaining that you spent $50k on your Rubicon, make note I spent more than that on my wife's Ram 2500 Crew Cab and have never been provided a pick up truck as a loaner/rental when we've needed service. Does it bother me, not one bit since we get a slight reprieve from something that only gets 11-12mpg.


That said in my experience each dealer is a little bit different and they are under no obligation to provide a loaner when your vehicle is being serviced. Some dealers will as they understand what customer service is, some will only offer a loaner if you purchased the vehicle from them or provide a rental if you have an extended warranty (they get to charge back the warranty company).

 

[Capt-Zoom]

That's hilarious! At least yours were actually Jeep products. I would have thrown a fit over the one that smelled of smoke.

I wasnt too happy about it..but its all they had. Was pissed because my wife and daughter are allergic to smoke. Therefore we barely drove it.

Of and i forgot...the 18 cherokee wouldnt start the 2nd day we had it.

At least they were better than a caprice classic i got as a loaner back in the 90s from a chevy dealer working on my camero. The back seat of the caprice was covered in cum stains. Found out later that it was designated for high school and college kids who needed loaners. Damn caprice was a f@ck boat.

 

[viper88]

[QUOTE="Capt-Zoom, post: 383443, member: 18486"

Of and i forgot...the 18 cherokee wouldnt start the 2nd day we had it.[/QUOTE]
Really makes you wonder about FCA quality control...

 

[amckinney]

Everyone realizes that FCA is under no obligation to give you a loaner/rental that is the same as what you're dropping off, right? And it is irrelevant that you spent $50k on your Rubicon (which seems to be the go to comment when complaining), if the dealer offers loaners you get what they have available in their loaner fleet. If it happens to be a rental, it was my understanding the rental company was supposed to keep you in a FCA branded vehicle. And as you're complaining that you spent $50k on your Rubicon, make note I spent more than that on my wife's Ram 2500 Crew Cab and have never been provided a pick up truck as a loaner/rental when we've needed service. Does it bother me, not one bit since we get a slight reprieve from something that only gets 11-12mpg.


That said in my experience each dealer is a little bit different and they are under no obligation to provide a loaner when your vehicle is being serviced. Some dealers will as they understand what customer service is, some will only offer a loaner if you purchased the vehicle from them or provide a rental if you have an extended warranty (they get to charge back the warranty company).

I could be mistaken, but I don't think I titled the thread "Complain about whether you were or were not provided, or were or were not supposed to be provided with a rental vehicle". Your entire post is completely irrelevant to this thread. Nor did I complain about the price of my Rubicon, as you stated.

Whether you get a loaner or not when your vehicle is serviced is a direct reflection on your ability to negotiate. Unfortunately, my negotiating skills on this one landed me in a golf cart.

Now carry on with the original topic of FCA-supplied loaner vehicles.

 

[kkuntz01]

Now you could have just said

love how I take in my Jeep and get this golf cart as a substitute.

However you made a point of stating...

love how I take in my $50k Rubicon and get this golf cart as a substitute.

If you didn't want to make it about what you spent on your vehicle, you wouldn't have brought it up, just saying...

 

[Wicked Weasel]

2018 Sahara. it was basic but got me home and back to the dealership.

2018 Cherokee. It was nice so I drove it around until repairs were done.

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