Poll: How was your experience with Jeep Chat?

How was your experience with Jeep Chat? (1 low to 5 high)


  • Total voters
    35

UNC Rubicon

Well-Known Member
First Name
Bret
Joined
Mar 27, 2018
Messages
1,411
Reaction score
2,341
Location
Kernersville, NC
Vehicle(s)
2019 Billet Silver JLUR
Vehicle Showcase
1
Every one that I spoke to was very friendly. They weren't terribly helpful but it helped satisfy my curiosity without having to bother my salesman.
 

WXman

Well-Known Member
Joined
Mar 1, 2017
Messages
2,509
Reaction score
2,302
Location
Central Kentucky
Vehicle(s)
2018 Wrangler Unlimited
Occupation
Meteorology and Transportation
Friendly, but clueless. There are countless threads on countless forums about the JL steering/handling atrocity and you know for a fact that a lot of buyers have complained to Jeep about this, yet my Jeep Chat representative acted like they had no idea and "we've not received any complaints about this" was the response.

I wasn't disappointed though, because I knew before I ever clicked the button that they'd either A) have no clue or B) act like they have no clue. It's part of the game they play. Show a positive presence via social media and the Web, but offer no incriminating evidence or resolutions and instead let the dealers handle those fights.
 

Shooting or Jeeping

Well-Known Member
Joined
May 27, 2018
Messages
919
Reaction score
1,354
Location
Mansfield, Texas
Vehicle(s)
2020 JLUR, 2019 RAV4
I won’t say “bad attitude “- but it was pointless. I asked for some parts help and fast forward 5 days: “maybe you can contact your local dealership”. So the makers of the parts refer to a store for help. Oy.

But they were nice. Can’t complain about that.
 

Vipersnake

Well-Known Member
First Name
Brendan
Joined
Jul 7, 2018
Messages
86
Reaction score
50
Location
Toronto
Vehicle(s)
2018 Jeep JLRU
I talked with 2 people on Jeep Chat and the first one didn't want to help me at all but the second one was super helpful and told me to keep checking up on it and he'd be happy to help where he could. Depends on who you get of course but in general they cant do too much.
 

Xingpao

Well-Known Member
Joined
Jun 13, 2018
Messages
143
Reaction score
150
Location
Nashville
Vehicle(s)
2018 JLUR
Vehicle Showcase
1
My experience with jeep Cares here was a joke. Never could get a straight answer to a simple question.
 

SandBucket

Well-Known Member
Joined
Jun 4, 2018
Messages
125
Reaction score
212
Location
Outer Banks, NC
Vehicle(s)
2018 JLR; 2017 Subaru Outback; 1999 TJ Sport (traded-in)
I got flat out incorrect information, and some refused to give out order status info that others on the chat system would provide.
This was my experience as well although once or twice people were helpful/provided new information.
 

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