Friendly, but clueless. There are countless threads on countless forums about the JL steering/handling atrocity and you know for a fact that a lot of buyers have complained to Jeep about this, yet my Jeep Chat representative acted like they had no idea and "we've not received any complaints about this" was the response.
I wasn't disappointed though, because I knew before I ever clicked the button that they'd either A) have no clue or B) act like they have no clue. It's part of the game they play. Show a positive presence via social media and the Web, but offer no incriminating evidence or resolutions and instead let the dealers handle those fights.
I won’t say “bad attitude “- but it was pointless. I asked for some parts help and fast forward 5 days: “maybe you can contact your local dealership”. So the makers of the parts refer to a store for help. Oy.
I talked with 2 people on Jeep Chat and the first one didn't want to help me at all but the second one was super helpful and told me to keep checking up on it and he'd be happy to help where he could. Depends on who you get of course but in general they cant do too much.