Yeah, same here.Strange indeed! It only took an hour to get steering box bolts ordered when I went in with the part numbers.
Can't help but notice you didn't order it yourself, those little trim pieces are a bastard to find.Yeah, same here.
Yesterday I walked into the Parts Dept. with this part —see below. There was no one else waiting. It still took them 50 minutes to look it up on the computer, walk out to my Jeep, see where where the piece had fallen from, write down my VIN, come back in and search some more.
But they did find it. So the get an A for effort.
Photos by @suzookus