SH556JL
Well-Known Member
- First Name
- Steven
- Joined
- Mar 20, 2021
- Threads
- 14
- Messages
- 1,937
- Reaction score
- 4,298
- Location
- Florida/Georgia
- Vehicle(s)
- 21 JLR M6 RIP, 23 JLR M6
- Thread starter
- #1
On Wednesday, Aug 4 I went into Greenway for my first service. I was greeted by a young man named Isahi, a service advisor. When I scheduled my appointment, I noticed their system stated my Jeep takes "6qt. 5W20." I asked about this and was told my Jeep takes 6 quarts. I explained as per owners manual, my Jeep takes 5 quarts. Isahi claimed it's 5 plus oil filter, so they round it to 6. I asked Isahi to make sure the service is performed as per the owners manual; if it says 5 quarts, then I expect 5 quarts. I also stated I want a 5 tire rotation, if there's an extra charge, I would pay for it. Isahi said no problem. I then went on showing him my real concern around the hinges and other factory imperfection with the paint. I explained my concern is eventual corrosion that is common with the JL. Isahi was aware of the problems, said he will have the body shop take pictures and get back to when they receive approval from Chrysler.
When I get my Jeep back, the paper work correctly stated 5 quarts of 0W20. I also quickly noticed they didn't rotate my spare, but did do a 4 tire rotation. I get home, let the engine cool for 5 mins to check the oil. It was overfilled and can see where the tech rested the oil filter housing (didn't bother to wipe it up). I didn't initially bring this up to them. Just made a note to myself that I wouldn't use them again for simple service and will just do it myself going forward.
On Fri, Aug 6 I was contacted by Isahi stating Chrysler may send an email survey and that it was his report card. If I wasn't COMPLETELY SATISFIED to please text back. I waited till Wednesday (Aug 11) morning and texted back inquiring about the status. I also mentioned I noticed on the paperwork he wrote it up as primer coming off the hinges. I told Isahi this wasn't accurate description of them problem and I again explained the issue in writing. That I am afraid this manufacturer defect will lead to corrosion as is common on these. I also asked Isahi if I could possibly see the pictures that was sent to FCA/Stellantis (I never did speak to their body shop directly, only through him)... I never received a response to my inquiry and honestly don't think they even submitted anything.
On Sat, Aug 14 I filled out the survey and honestly documented my experience. Today, I received some very arrogant and sarcastic texts from Isahi. He also didn't seem concerned when I mentioned his response was unprofessional, that he was still ignoring my inquiry and I would be in contact with management and @JeepCares
Attached is pictures of some of the imperfections in the factory paint.
My Expectations:
I am disappointed in how the scheduled maintenance was performed, it wasn't done correctly or as requested. Kinda sad to see overfilling is still an issue this far into the new model. But I don't think any damage was done, I just wouldn't use them for basic service going forward.
As for the paint issues. I'm not sure what resolution I expect, but I am more concerned with corrosion issues going forward. My main goal was getting this documented and work from there. While I am not happy about these factory paint defects at this price point, I'm not sure a repaint would be visually more appealing. But was open to it to better prevent corrosion issues.
As for Isahi, he's unprofessional and hope management has a talk with him. But I don't wish to be contacted by him again.
When I get my Jeep back, the paper work correctly stated 5 quarts of 0W20. I also quickly noticed they didn't rotate my spare, but did do a 4 tire rotation. I get home, let the engine cool for 5 mins to check the oil. It was overfilled and can see where the tech rested the oil filter housing (didn't bother to wipe it up). I didn't initially bring this up to them. Just made a note to myself that I wouldn't use them again for simple service and will just do it myself going forward.
On Fri, Aug 6 I was contacted by Isahi stating Chrysler may send an email survey and that it was his report card. If I wasn't COMPLETELY SATISFIED to please text back. I waited till Wednesday (Aug 11) morning and texted back inquiring about the status. I also mentioned I noticed on the paperwork he wrote it up as primer coming off the hinges. I told Isahi this wasn't accurate description of them problem and I again explained the issue in writing. That I am afraid this manufacturer defect will lead to corrosion as is common on these. I also asked Isahi if I could possibly see the pictures that was sent to FCA/Stellantis (I never did speak to their body shop directly, only through him)... I never received a response to my inquiry and honestly don't think they even submitted anything.
On Sat, Aug 14 I filled out the survey and honestly documented my experience. Today, I received some very arrogant and sarcastic texts from Isahi. He also didn't seem concerned when I mentioned his response was unprofessional, that he was still ignoring my inquiry and I would be in contact with management and @JeepCares
Attached is pictures of some of the imperfections in the factory paint.
My Expectations:
I am disappointed in how the scheduled maintenance was performed, it wasn't done correctly or as requested. Kinda sad to see overfilling is still an issue this far into the new model. But I don't think any damage was done, I just wouldn't use them for basic service going forward.
As for the paint issues. I'm not sure what resolution I expect, but I am more concerned with corrosion issues going forward. My main goal was getting this documented and work from there. While I am not happy about these factory paint defects at this price point, I'm not sure a repaint would be visually more appealing. But was open to it to better prevent corrosion issues.
As for Isahi, he's unprofessional and hope management has a talk with him. But I don't wish to be contacted by him again.
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