Out of state breakdown, repair issues run around.

[Edge Hawk]

Hi all, not going into specifics, but Jeep (5,135 miles) broke down twice on out of state trip, was in a dealership there for 3 weeks, and when I got it back via a driver who took back the rental car, I found some relatively minor issues with how the jeep was put back together. (Engine and PCM replacement)

I have been working with Jeep Cares, and was escalated to Jeep Retention team. Upon the jeep getting back to me (on a Saturday) , I noticed the defects in the repair and immediately informed Jeep Retention. On Monday I spoke with them and they had me reach out to local dealership to have these addressed. And they aren't going to process the rental bill ($1500) and deliver ($1066) reimbursements until these items are addressed. If I would have seen these issues, at the repairing dealership, had I been local to pick it up, then I'm sure they could have fixed these within an hour max.

However, the local dealership doesn't want to touch it, because the other dealer did it, got paid for it, and want to make sure they'll get paid for it. So, the dealer reached out to their District Rep, and that person was away or whatever, but hasn't called them back.

So now I'm stuck in the middle. Very frustrated with the lack of care from Jeep.

System	Defect
Body	Fender rivets; not all properly re-installed
Body	Cut front passenger fender liner
Braking	Brake lines touching/not routed same as factory/one line not secured in spacer
Electrical	Block heater cord not secured and over fuse box
Electrical	Line connector not attached to hose
Electrical	Neg cable for winch left disconnected lying on top of battery -- fixed by owner
Electrical	Winch line routing incorrect, exposed to hazards, through cut fender liner
Engine	Oil pan scraped
Engine	Coolant level below minimum
Engine	Missing bolts - Foam insulation
Engine	Missing black support stem on driver side - Foam insulation/air intake tube
Engine	Passenger side insulation not secured - Foam insulation
Engine	Found shoulder bolt in engine bay - Foam insulation
Drivetrain	axle housing scraped from oil pan

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[Fonzilla85]

That blows, hopefully this gets resolved soon.

 

[Edge Hawk]

Yeah, most of these issues I can take care of myself, but I don't have the routing diagram for the Engine block heater cord, and I don't want to touch the brake lines (plus, there's not much room from the top with the Diesel Engine). My neighbor bought a Diesel JL the week or two after I got mine, so I have a reference for how the brake lines go. They didn't have the block heater cord though.

I don't want to re do the winch line routing that the tech did, until after the heater block cord is right.

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