OTA Update is finally here!

ALRUI

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I'll ask again, is there a way to use Yelp with the Wrangler like on other Chrysler Uconnect systems?
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GeoTracker

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Question for the folks that pinged Jeep. I had a case opened with Uconnect, they told me they submited a ticket to re-push the update with no specific ETA (unfortunately but understandable). I was curious if anyone else has done similar and how long it took to get the update.

Side note, seems to me to update server on Uconnect’s end is not properly serving the update. Might be they’re doing a slow rollout to avoid swamping the system and/or they are having issues with validating who should be getting an update.
 

voodoo11

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Question for the folks that pinged Jeep. I had a case opened with Uconnect, they told me they submited a ticket to re-push the update with no specific ETA (unfortunately but understandable). I was curious if anyone else has done similar and how long it took to get the update.

Side note, seems to me to update server on Uconnect’s end is not properly serving the update. Might be they’re doing a slow rollout to avoid swamping the system and/or they are having issues with validating who should be getting an update.
I also have a open case with Uconnect after contacting @JeepCares on here. I spoke a person but they sent me an email asking me to confirm once the update has been pushed. I was given no ETA.
 

KeJaCo

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I had lat/log and altitude and then lost it as well???
I never had the Lat/Long since the update a few weeks ago. I've got an open case with Uconnect but the couldn't remotely fix so they told to schedule a service call with dealer now.
 

jroman

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I contacted @JeepCares but they never got back to me.
 

JeepCares

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Been 6 weeks since my initial call with @JeepCares and still no update. they do email me periodically asking if I've received it yet, but no luck.
I contacted @JeepCares but they never got back to me.
Hey voodoo11 & jroman,

If you neither of you have seen the update pop up on your screen, we'd recommend clearing your personal data from the radio as we've seen this sometimes interfere with over-the-air software transmissions. You can do this in your touchscreen by going to Settings > Reset > Clear Personal Data. If you don't see an update pop up on your screen within 2-3 days after doing this, please follow up via PM to let us know.

Jennifer
Jeep Social Care Specialist
 

voodoo11

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Hey voodoo11 & jroman,

If you neither of you have seen the update pop up on your screen, we'd recommend clearing your personal data from the radio as we've seen this sometimes interfere with over-the-air software transmissions. You can do this in your touchscreen by going to Settings > Reset > Clear Personal Data. If you don't see an update pop up on your screen within 2-3 days after doing this, please follow up via PM to let us know.

Jennifer
Jeep Social Care Specialist
I've tried that a few times but will try it again.
 

ekimgnuj

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Hey voodoo11 & jroman,

If you neither of you have seen the update pop up on your screen, we'd recommend clearing your personal data from the radio as we've seen this sometimes interfere with over-the-air software transmissions. You can do this in your touchscreen by going to Settings > Reset > Clear Personal Data. If you don't see an update pop up on your screen within 2-3 days after doing this, please follow up via PM to let us know.

Jennifer
Jeep Social Care Specialist
I’ve tried this several times and opened tickets with both JeepCares and UConnect, but all I have gotten was weeks of check periodically to see if you have ORP.
 

JeepCares

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@JeepCares

I also haven’t received an OTA update. What steps should I take?
Hey Stuweeks,

Please PM us with your VIN so we can ensure this is addressed!

Jennifer
Jeep Social Care Specialist
 
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