As the saying goes, "ask for the world, settle for New Jersey".
Good to know...our Ruby is on order. I would go ballistic if a dealer did to me what they did to the OP.
I’m glad this worked out for you! Great job paying attention to the Vins.I don't want to hijack this thread but don't want to start a new one either. This happened to me today too, but thankfully went my way. Ordered my Jeep on 8/1 and put a deposit on it. Couldn't find one in all of the US with the features I wanted. Yesterday, 8/24, my salesperson called to say my Wrangler was in. He let me know that they'd have it pdi'd today, get it NC inspected, and would detail it for me by the afternoon...all I needed was the check from my lender to come in (it was supposed to be here yesterday). Called the lender this morning. They had misplaced the envelope and now the check isn't going to be in until Monday. I updated my salesperson and asked if I could come in, see my jeep, inspect it, and test drive it.
I get there at 4:00PM today. Salesperson was out on a test drive, but he called before he left and told me to go on around to the back of the building where they were waiting to detail my Wrangler. So, I get to the dealership, walk to the back, and there she is. Ocean Blue, Sport S, hard top, with granite crystal wheels. Safety group LEDs. Soft top in the back. Sold tag on the mirror. I literally teared up. I've been wanting a Wrangler since I was a little girl. About that time, salesperson comes around the corner. I ask, "So this is mine?!" He replied, "Nah. Yours is over there." I was a little taken aback and looked over. He pointed me towards a Rubicon. Told him I didn't order a Rubicon. He had the most perplexed look on his face. Turned my attention back to the Sport S. Confirmed the VIN I've been tracking for weeks. Looked at the sold tag, and there it was. A name that was not mine.
Salesperson ran in the dealership and, after what felt like forever, came back with his manager. Even longer story somewhat shorter, a person from out-of-state had called and placed a deposit on it today. He was coming to pick it up on Monday. I had checked on the dealership's website directly several times, and my Jeep never showed up as in their inventory or in transit; however, when I built my Wrangler on Jeep's site and did a dealership search, in this roundabout way it had shown up as "In Transit" ever since the window sticker was available. I had seen the views track up on that page. I just never thought someone would actually be able to buy it. Thankfully, the dealership righted the ship immediately and assured me that it would be mine. They asked if they could do anything to calm my near heart attack. I asked to be able to keep the all weather floor mats they had put in there. haha So, two things for y'all and one for me.
1. Building a Jeep on the website WILL list your Wrangler as in inventory or in transit at your dealership - even if your dealership itself doesn't have it publicly listed. This could lead others to try to purchase it.
2. If you can't pick up your Jeep immediately, at least try to go see it. Due to my work schedule, I now won't be able to pick it up until Wednesday. Since dude was supposed to come Monday for it, I would've arrived and it likely would've been gone. and
3. (For me!) I'm proud of ordering a Jeep that is so awesome that it was sold to two people right as it got off the truck. :cwl:
Glad you finally got yours!
Ha ha ha ha ha ha ha...
Something similar to this happened to me, but with my 2018 Ford Escape. The dealer sold it from under me to make money. The excuses are BS because you can bet the dealer knows EXACTLY the details of all orders. Money means everything to them. They just gave you a line. Flapping gums as the judge on People's Court says.
