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ORDER TRACKING for your Jeep Wrangler

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ekimgnuj

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Sorry, I should have been more clear. I check my dealer's website to see if it has arrived. At least on my dealer's website, you can tell if it is present on the lot if there is NOT a "This Vehicle is in Transit" image under the photo of the vehicle description. As the "In Transit" is likely tied to FCA tracking, I wouldn't rely on that as accurate, but I assume it would show up on the dealer page if the dealer physically checks the Jeep into the lot. I hope so anyway!

Of course, this is just my thinking on the matter, just a theory really as I don't have any specific information and my only knowledge about the tracking system and delivery problems is from what is written on this forum, and what my dealer and Jeep Cares have been able to figure out. We've seen a number of vehicles show up at dealerships while still showing in FCA tracking as in Marion or some other yard, which makes me think the problem is with the FCA tracking system maybe not being able to handle the load of so many vehicles in transit at the same time, or bad RFID chips, or sloppy paperwork as jeeps are loaded in a rush, who knows.
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alltimesaresoon

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So what does it mean when your JL shows up on the dealers website. Mine has been on there for several days but not actually -physically there.At least I havent been told that and tracking doesnt show it being delivered. And why does a dealer show MY JL for sale.Im confused.
It doesn't mean it's for sale, it means it's in inventory, which it's not. Got it now?
 

LS7

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So what does it mean when your JL shows up on the dealers website. Mine has been on there for several days but not actually -physically there.At least I havent been told that and tracking doesnt show it being delivered. And why does a dealer show MY JL for sale.Im confused.
I believe it automatically shows up in the dealer’s inventory when the vehicle is shipped. It generally is shown as “in transit” until it is actually received by the dealer.
 

4wrangler

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So what does it mean when your JL shows up on the dealers website. Mine has been on there for several days but not actually -physically there.At least I havent been told that and tracking doesnt show it being delivered. And why does a dealer show MY JL for sale.Im confused.
I have seen others that have ordered say it has shown up on their dealer sites as well, Nothing to worry about...
 

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Rubidouxit

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Hello everyone,
We know a lot of you still have questions regarding your orders. We do have some additional teams you can reach out to who are specifically trained to assist with order tracking. You can call this specialty team at 866-362-2146 or email at [email protected]. As always, feel free to send us a private message as well.
Julie
Jeep Social Care Specialist
My wife called this number this morning to see about our Rubicon that has been parked in Marion for close to 6 weeks now. They were of no help, said it was moving along fast and stopped....... duh! Hence the reason for calling you, we already knew that! Come on FCA! So seems like basically a waste of our time and their's. The wait continues..........
 

ekimgnuj

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My wife called this number this morning to see about our Rubicon that has been parked in Marion for close to 6 weeks now. They were of no help, said it was moving along fast and stopped....... duh! Hence the reason for calling you, we already knew that! Come on FCA! So seems like basically a waste of our time and their's. The wait continues..........
:angry: That is unfortunate, I'm sure we were all hoping that FCA setting up a "special" outreach group to deal with the JL delay questions meant they were taking all of the questions and complaints seriously. It really sounds to me that FCA doesn't understand what the problems are, or perhaps someone does but is not funneling the information up (or down) to the right people. Very frustrating. For the amount our maxed out JLs are costing, its only a tiny bump up for some fairly functional "luxury" alternatives. Or some really sweet crossovers from Porsche or Range Rover that handle just fine on the beach - which is most of my "off roading." (I know my comment is heresy on this forum, sorry - I've driven nothing but Jeep products for at least 25 years, can't even count how many I have purchased over the years, with one momentary 1 year bout of insanity with a Range Rover - but I'm really rethinking given all of the problems everyone is having and not being able to get information about the delays.)

Delays happen, no big deal in the grant scheme of things, but not being able to get info about those delays, to allow for informed decisions, well that's a problem. All sorts of reasons why delivery date might be important, one being those of us who got a financing commitments before rates started to climb, but who have an "end date" to that commitment!

I'm still waiting for a response that I sent to the new email address 24 hours ago, but I guess one business day response would be OK.
 

ekimgnuj

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Just wanted to pop in and say thank you JLWF Dealer Guy for all of your hard work on tracking . Dropped by and picked up the jeep :like:
Seconded, hope you understand any complaints are meant for FCA, specifically (in my case) at the lack of information they make available to everyone in their distribution channel.
 

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FUBAR

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Updated, Congrats to @JL2018 @FUBAR and @Frenchy for showing up on the delivered list! :jk::jk::jk:
Thanks for the update Dealer Guy! It's interesting, I called the hotline quoted in this thread about an 30 minutes ago and they said I'm in JS status. They said it's on its way to "Storage for further inspection" and to call back in another week. :|

Thank you for the tracking and peace of mind you and this forum have offered!
 

Darube69

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Error message on the link again !! The one before too !!
 

tjrider99

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So, how long should I expect to be in "JB" status? Been there for 7 days....in Ottawa. Ordered 2/2/18.....JB on 4/19/18.
JLUR Punk'n
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martyb511

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I just noticed the Last Event Location is a 6 digit number, 343570 in Bryan, OH. Does anyone know if that corresponds with the railcar its on? If so, anyone know how to track that with the railroad company? If not, does any one know what the number is referencing?
 

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