Oil Change...debacle

Plongson

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So...I go in for my 3rd WAVE oil change. The first two were a sloppy ass nightmare so I KINDLY ask the service writer to have them be careful and to TRY to not make a mess. He assures me "No problem, we'll have it in an hour" So I drop it off, run some errands with my wife and I'm back in 3 hours...and it's not done.

I walk in and he greets me by saying " Hi sir, have you been here before?"...Ya, like three hours ago..."It'll be right up, he's just filling it with oil."

So, I drive back to my shop (we have a shop with a hoist) pop the hood and NICE! No oil mess from the filter!! But then I look under and the drain pan bolt is dripping like a leaking faucet!! WTF now!!

I run it up on the hoist and the drain bolt is not only loose, IT'S BACKED OUT ABOUT A TURN AN A HALF!!

So I crank it down, wipe down the frigg'n oily mess from pan bolt to trailer hitch, and give them a call with the pictures..."Oh we're SO sorry, is there anything we can do??" What are ya gonna say..."No, just be careful next time"

I don't think there is anyone qualified to be dog catcher anymore...Can you imagine if I'd got it changed and headed out on vacation and the pan bolt fell out? I don't even want to think about it.

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HungryHound

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OK, I'm going to be the jerk that asks why you take it in for an oil change if you have a hoist. Then I'm going to point out that I take my wife's car in for oil changes, but that's because the brake fluid had to be changed on the same schedule and bleeding brakes had led to an almost-divorce multiple times. That all said, I don't have a problem Insulting the service folks by checking their work right in front of them. They never say anything and we both know why.
 
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Plongson

Plongson

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Because I have faith and hope for all mankind (ya, that's bull shit) and a simple oil change on the diesel is about $200? And these are paid for?...but amateur internet armchair mechanic hacks always have the answer. Duh...
 
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Plongson

Plongson

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I think Compression might have the right answer.

I'm going to keep the last on on reserve if the time comes and I'm on the road a thousand miles from home and need a change. From now on it's all on me. Gonn'a start looking for oil and filters online and purchase ahead...
 

Wrangler man

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You went back a third time, really? :facepalm:
I'm with you midironman, The fact that you went back the second time shows your ignorance. You're like so many of the sheep like people of the world today, you just follow because its Jeep Mopar service dept. doesn't mean it's quality service. My local service department is only two and a half miles from my home before my first oil change I spoke with the service manager. Having one of the first 3rd gen EcoDiesel engines I wanted to confirm the service department was well aware informed and educated about the new EcoDiesel and the oil requirements or service needs. I had already done my homework. I asked to speak to the service manager assuming he be the most qualified and he assured me he had a mechanic who specialized in the diesel platform we walked back to the shop and he introduced me to his diesel expert who would be doing the service on my Jeep when I was ready to do my first oil change. I just asked questions and observed. Long story short not only did the service department fail to have the correct oil for this third gen engine. They were not aware that it was any different than the 2nd gen, therefore they had not ordered the new oil and it was nowhere to be found on the property service department or even in the parts department. Further investigation when trying to purchase a quart of oil to keep with me as I always do, the parts department sold me the old diesel oil for 2nd gen diesel! It was the same oil the so called highly Certified mechanic said that he be putting in my car that I saw in his mechanic Bay. It wasn't till I got the parts department manager and the service manager together and inform them the oil they had at this dealership did not match the specifications or the needs of the new EcoDiesel they quickly refund my purchase for the quarter oil I had bought and reordered the correct oil. And yes I did say the year make and model several times to everyone they were well aware that it was a 2020 model they looked it up and still ignorantly said there oil was the right one! This dealership should not even be in business! I can't imagine the cover-up this dealership would have done having put the wrong oil and the complications that would have resulted in my brand new Jeep! I'm happy knowing I saved many others with the new EcoDiesel the headaches that would have come from the ignorance of this dealership. I did my homework and checked for the competency of my dealership before allowing them to put their hands on my new Jeep. You went back three times. The bad is on you. I now drive 15 miles to the next nearest Jeep dealership and have my service done there. They were well aware of all the new specifications for my EcoDiesel and were a wealth of information and I couldn't be more pleased.
 
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Plongson

Plongson

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WranglerMan:

If you're such a Brainiac, learn to put paragraphs in your posts. You almost seem illiterate with run-on sentences and lack of punctuation.

I didn't (couldn't) even read your dumb ass reply.

Hey! I do recognize you though! You're the one who changed my oil!!
 

Wrangler man

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It's called ignorance! it's free to the consumer because of the wave program but the dealership gets reimbursed very generously by FCA.
After you have exhausted the free Wave program oil services do you think miraculously the dealership will do a different level of service for you. Why don't you do other Jeep Wrangler fans a service and mention the incompetent dealer so others don't fall victim to the poor service rendered
 

Mjolimar

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The op‘s post is the reason I tend to do all my own maintenance on all my vehicles. I was once a dealership mechanic (Ford), and I saw some of the stuff that passes for work In some shops. I also saw, even back then, how hard it was to get someone that was worth keeping as an employee who was willing to work the lube rack. Messy job and not the highest paid or highest trained position in the shop by any stretch of the imagination.

I just ordered my filter and oil for the first oil change on my 2021 JLUR Ecodiesel, and I will be doing that this coming weekend. I might use some of the Wave oil changes, but I hope I don’t end up at that shop. The 3.0 is an expensive and complicated engine to trust to a shop that can’t seem to manage an oil change.

As for the oil on the shop floor and on the underside of the rig, it looks old. Like the lube guy said he changed it but never did. If it was me, I would drop that oil asap and do my own oil change. Then I would never let that particular shop change my oil again.

Just my $0.02.
 

Wrangler man

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WranglerMan:

If you're such a Brainiac, learn to put paragraphs in your posts. You almost seem illiterate with run-on sentences and lack of punctuation.

I didn't (couldn't) even read your dumb ass reply.

Hey! I do recognize you though! You're the one who changed my oil!!
I know I and destroy the English language because unlike you I don't have time to sit in front of my computer on my ass and edit everything I speak I don't have time inbetween jobs, and write a well-documented response. Forgive me MAMM and start acting like a man if you want to be respected as one. I thought this was site where we could help one another not ridicule nitpick the same way a woman does. Don't be a B....
 

MyDaughters20JL

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I know I and destroy the English language because unlike you I don't have time to sit in front of my computer on my ass and edit everything I speak I don't have time inbetween jobs, and write a well-documented response. Forgive me MAMM and start acting like a man if you want to be respected as one. I thought this was site where we could help one another not ridicule nitpick the same way a woman does. Don't be a B....
seriously? I wonder if you have to work at being a douche or if it just comes naturally....
 

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