Bones
Well-Known Member
- First Name
- Pat
- Joined
- Mar 19, 2018
- Threads
- 4
- Messages
- 99
- Reaction score
- 53
- Location
- Springfield, VA
- Vehicle(s)
- 2018 JLU Sahara
DAY 1 - 1.5 Summary for fixing ORP through dealership w/ UConnect and JEEP Corporate
- Dropped car at dealership Tuesday
- Got a follow up of info from dealer and my UConnect case manager
- Testing completed per Jeep engineers request....radio is not receiving connection from UConnect server...confirmed the ORP/software update was pushed over the air specifically to my vehicle but vehicle did not receive.
- dealer told to open a "Star Case" to continue to answering questions from engineer (There was some confusion about whether this was done or not...it seems opening this case is the start of the dealer being able to work directly with corporate/engineer for a fix)
- If this software update isn't received it won't load Off Road Pages
Overall: Playing a little bit of middleman between dealer and UConnect but that's probably just me being overly involved. I'd rather have the cellular connection to the vehicle fixed then just load and update and go through this the next time a software update is pushed out to customers. UConnect said this is a issue specific to me and not widespread since I have been pushed the update but did not receive...but that sounds very similar to others complaints about what is going on with their vehicle (multiple software requests, owned since early 2018, live in good LTE/4G coverage area, and have reset their personal settings on vehicle multiple times).
Hope this helps someone out. I'll follow up again in a day.
- Dropped car at dealership Tuesday
- Got a follow up of info from dealer and my UConnect case manager
- Testing completed per Jeep engineers request....radio is not receiving connection from UConnect server...confirmed the ORP/software update was pushed over the air specifically to my vehicle but vehicle did not receive.
- dealer told to open a "Star Case" to continue to answering questions from engineer (There was some confusion about whether this was done or not...it seems opening this case is the start of the dealer being able to work directly with corporate/engineer for a fix)
- If this software update isn't received it won't load Off Road Pages
Overall: Playing a little bit of middleman between dealer and UConnect but that's probably just me being overly involved. I'd rather have the cellular connection to the vehicle fixed then just load and update and go through this the next time a software update is pushed out to customers. UConnect said this is a issue specific to me and not widespread since I have been pushed the update but did not receive...but that sounds very similar to others complaints about what is going on with their vehicle (multiple software requests, owned since early 2018, live in good LTE/4G coverage area, and have reset their personal settings on vehicle multiple times).
Hope this helps someone out. I'll follow up again in a day.
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