Odd Off-road Pages Behavior with CarPlay

[_olllllllo_]

I have noticed that once Off-road pages is available it will launch in 15 seconds, but if my iPhone is connected and CarPlay is activated Off-road pages takes about 1 minute and 45 seconds. I have seen a large delay immediately after the off-road pages icon becomes available and selected for the app to load. I was wondering if anyone else has noticed this behavior?

Sponsored

 

[sf5211]

I have noticed that once Off-road pages is available it will launch in 15 seconds, but if my iPhone is connected and CarPlay is activated Off-road pages takes about 1 minute and 45 seconds. I have seen a large delay immediately after the off-road pages icon becomes available and selected for the app to load. I was wondering if anyone else has noticed this behavior?

Hi Will, about 3 weeks ago I went on some trails in upstate NY. My brother was in the Jeep. I said “hey do you want to see a cool feature”? I wound up embarrassed because my off road pages wouldn’t come up. I just continued trailing and a few minutes later it was there. I too had my iPhone in Car Play. I didn’t bother to try and disconnect my phone, I just assumed it was because I was in the woods but will next time.
I’ll keep ya posted buddy.

 

[ConqSoft]

Yeah same thing happens with mine.

 

[JeepCares]

I have noticed that once Off-road pages is available it will launch in 15 seconds, but if my iPhone is connected and CarPlay is activated Off-road pages takes about 1 minute and 45 seconds. I have seen a large delay immediately after the off-road pages icon becomes available and selected for the app to load. I was wondering if anyone else has noticed this behavior?

Hi Will, about 3 weeks ago I went on some trails in upstate NY. My brother was in the Jeep. I said “hey do you want to see a cool feature”? I wound up embarrassed because my off road pages wouldn’t come up. I just continued trailing and a few minutes later it was there. I too had my iPhone in Car Play. I didn’t bother to try and disconnect my phone, I just assumed it was because I was in the woods but will next time.
I’ll keep ya posted buddy.

Yeah same thing happens with mine.

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison
JeepCares

 

[_olllllllo_]

Yeah same thing happens with mine.

I have been working in the mechanical engineering field for over 30 years and also straddle the line with IT, so I always look to be able to duplicate issues. If I plug in the iPhone 30 seconds after the OffRoad pages app is available, OffRoad pages comes up in normal speed (~15 seconds).

@JeepCares - I will continue to monitor the situation and if it appears to be a systemic issue I will elevate up to you. Thanks for jumping in to offer support.

 

[_olllllllo_]

@JeepCares - I continue to experience odd behavior with the Off Road Pages app. On a recent trip to and from California from Southern Arizona, whenever I was relatively close to the Mexican border Off Road Pages would not show the latitude/longitude or altitude. Once I was approximately 20-30 miles from the border they information would display again. I never lost the 4 temperature gauges ( I have a 6-speed manual so no automatic transmission temperature gauge). See attached image.

Today I went to use the Off Road Pages and the orange wording was there, but the tire tread circular icon was black. I pressed where the icon should be and it activated Off Road Pages, but the icon remained blacked out. See attached image.

Any recommendations? I live near Tucson, AZ and have gone to the Larry H. Miller Dealership on 22nd and Pantano in the past for the W12 clutch recall.

 

[JeepCares]

@JeepCares - I continue to experience odd behavior with the Off Road Pages app. On a recent trip to and from California from Southern Arizona, whenever I was relatively close to the Mexican border Off Road Pages would not show the latitude/longitude or altitude. Once I was approximately 20-30 miles from the border they information would display again. I never lost the 4 temperature gauges ( I have a 6-speed manual so no automatic transmission temperature gauge). See attached image.

Today I went to use the Off Road Pages and the orange wording was there, but the tire tread circular icon was black. I pressed where the icon should be and it activated Off Road Pages, but the icon remained blacked out. See attached image.

Any recommendations? I live near Tucson, AZ and have gone to the Larry H. Miller Dealership on 22nd and Pantano in the past for the W12 clutch recall.

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison
JeepCares

 

[Quadjeeper]

I have had my 2020 Rubicon for only a week and a couple of hundred miles but the latitude/longitude or altitude indications are blank. I would think if it isn't going to work, it wouldn't be there. If you find an answer for this, let me know.

 

[_olllllllo_]

JeepCares reached out to me and actually called me at home to understand the issues I was having. The representative told me that they were working on an update to Off Road Pages to address this issue. Off Road Pages communicates via the cell connection in the vehicle to get updates. If your vehicle is having connectivity issues that may be causing the issue. I believe I read in a different post that FCA uses AT&T for cell coverage. I also have AT&T and I will have service near the Mexico border or off-roading and Off Road Pages won’t display Lat/Lon or altitude. I will let you know if they contact me with the timeframe of the update.

 

[Quadjeeper]

JeepCares reached out to me and actually called me at home to understand the issues I was having. The representative told me that they were working on an update to Off Road Pages to address this issue. Off Road Pages communicates via the cell connection in the vehicle to get updates. If your vehicle is having connectivity issues that may be causing the issue. I believe I read in a different post that FCA uses AT&T for cell coverage. I also have AT&T and I will have service near the Mexico border or off-roading and Off Road Pages won’t display Lat/Lon or altitude. I will let you know if they contact me with the timeframe of the update.

Ok, thanks William. As far as I know, connectivity shouldn't be a problem.

 

[Quadjeeper]

I have had my 2020 Rubicon for only a week and a couple of hundred miles but the latitude/longitude or altitude indications are blank. I would think if it isn't going to work, it wouldn't be there. If you find an answer for this, let me know.

Well a month and a half and 1400+ miles, still have blank Lat/long and alt. readings. Anybody have a fix for this? @JeepCares?

Sponsored