Well, she'll look great in the driveway

[Seansun01]

My Jeep continues to have multiple problems - break light not working, error message says turn signal is not working, push-to-start fails to start at times, push-to-stop sometimes goes into ACC mode, "start/stop not ready" for no reason (engine warmed up, up to speed, plenty of gas, etc), transmission upshifts after I come off the gas, transmission fails to upshift when it seems it should at times (I discovered a transmission leak on third day of ownership that has since been fixed), infotainment system is wonky... Oh and a door leak. They've been able to replicate the leak and the tail light issue. The leak is fixed and they're fixing the light - we'll see if replacing the unit fixes the problem.

My sales person and the sales manager witnessed my push-to-start failure in the dealership parking lot. It's still in service at the moment. They are telling me that the push-to-start issue is a known issue that is happening with several Chrysler products, but "there is no fix" so even if they could replicate it while in service, they can't fix it. Service says they don't know what Chrysler is going to do about it or when they might have a fix. That's unacceptable. Cars are supposed to start whe you turn the key or push the button. One shouldn't have to go through a number of gyrations trying to get it to start - I've gotten out, locked, unlocked, and restarted successfully, and I've been able to start my vehicle by using remote start and then using the push-to-start button. Service says don't keep the key FOB near my cell phone, keep it out of my pocket, try putting it right next to the push-to-start button. I used to have a 1965 VW bug that would honk when I turned left - I expected it from a 20 year old vehicle. And I eventually found a wiring work-around that seemed to help. Vehicles get temperamental with age. I'm ok with that, but I don't expect it right off the showroom floor.


This vehicle is costing me time off from work as I drive hither and yon for service. I am also starting to resent the fact that I am making lease payments for a vehicle with heated seats, infotainment system, backup camera, heated steering wheel, satellite radio, leather, etc, and am instead driving in a loaner vehicle. I'm grateful for the loaner, but I'm paying for all of my creature comforts.This is the worst vehicle buying/leasing experience I've ever had. I loved my last Jeep (she was flawless), but right now, I'm disgusted with the brand.

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[tcadaniel]

Dude. That sucks. I had a similar experience with a JK. I hate making a payment on something I’m not driving. On a positive note, it’s a lease, so in the end it’s not your problem.

Here’s what you do. Every time they call you with updates, just say “hey it’s no problem, I’ll drive the crap out of this loaner for as long as you let me.” Turn the tables on them. It’s less miles on your own vehicle, and more on theirs. I drove a loaner Enterprise Suburban for a month while they worked on mine. I just kept saying, take your time, no worries. A few times they said it was done, and I picked it up, drove it around the block and it was still broken(casting sand in engine block). I would just drop it right back off, and keep the loaner.

I was really pissed, but I just kept plodding along. The more they think you don’t want it, the more they will want to give it back to you.

They will eventually fix it. They are at the mercy of corporate, that must approve the repairs.

Good luck and keep us posted.

 

[Seansun01]

Dude. That sucks. I had a similar experience with a JK. I hate making a payment on something I’m not driving. On a positive note, it’s a lease, so in the end it’s not your problem.

Here’s what you do. Every time they call you with updates, just say “hey it’s no problem, I’ll drive the crap out of this loaner for as long as you let me.” Turn the tables on them. It’s less miles on your own vehicle, and more on theirs. I drove a loaner Enterprise Suburban for a month while they worked on mine. I just kept saying, take your time, no worries. A few times they said it was done, and I picked it up, drove it around the block and it was still broken(casting sand in engine block). I would just drop it right back off, and keep the loaner.

I was really pissed, but I just kept plodding along. The more they think you don’t want it, the more they will want to give it back to you.

They will eventually fix it. They are at the mercy of corporate, that must approve the repairs.

Good luck and keep us posted.

Wow! You've been through hell with yours as well! I want to know if they're going to credit me back the 80 miles I have to drive to get to the dealership for service each time I go there. I only get 1000 miles a month so 80 feels like a big bite out of my monthly driving.

 

[tcadaniel]

They will probably give you a few free oil changes. lol

 

[Seansun01]

Well, I picked my Jeep up from service today. They replaced my tail lights and replaced the door seal. They coudn't replicate the rest of the problems, so they didn't fix them. Not happy, but I took my vehicle with well-documented notes regarding the problems. I was 5 minutes away from the dealership when I got a new error message - "Blind Spot Alert Unavailable Service Required" (3 minutes after service closed or I would have turned around). The electrical system on this vehicle is seriously eff'ed up.

 

[That One Guy]

Well, I picked my Jeep up from service today. They replaced my tail lights and replaced the door seal. They coudn't replicate the rest of the problems, so they didn't fix them. Not happy, but I took my vehicle with well-documented notes regarding the problems. I was 5 minutes away from the dealership when I got a new error message - "Blind Spot Alert Unavailable Service Required" (3 minutes after service closed or I would have turned around). The electrical system on this vehicle is seriously eff'ed up.

We've really seen quite a variety of electrical problems quite early into the new generation. I've been starting to think more and more that Jeep was pressured to release the Wrangler by a certain time, and that meant it was released before it was ready... hence the growing pains of the last few months for the factory and owners, including 2 doors still being mysteriously unavailable.

Shit like "turn signal not working" is crazy and a sign of complete and horrible electrical gremlins. I really wish you better luck in your very unfortunate situation.. god knows FCA isn't gonna make it right with you--that's not their style.

 

[yongming]

My Jeep continues to have multiple problems - break light not working, error message says turn signal is not working, push-to-start fails to start at times, push-to-stop sometimes goes into ACC mode, "start/stop not ready" for no reason (engine warmed up, up to speed, plenty of gas, etc), transmission upshifts after I come off the gas, transmission fails to upshift when it seems it should at times (I discovered a transmission leak on third day of ownership that has since been fixed), infotainment system is wonky... Oh and a door leak. They've been able to replicate the leak and the tail light issue. The leak is fixed and they're fixing the light - we'll see if replacing the unit fixes the problem.

My sales person and the sales manager witnessed my push-to-start failure in the dealership parking lot. It's still in service at the moment. They are telling me that the push-to-start issue is a known issue that is happening with several Chrysler products, but "there is no fix" so even if they could replicate it while in service, they can't fix it. Service says they don't know what Chrysler is going to do about it or when they might have a fix. That's unacceptable. Cars are supposed to start whe you turn the key or push the button. One shouldn't have to go through a number of gyrations trying to get it to start - I've gotten out, locked, unlocked, and restarted successfully, and I've been able to start my vehicle by using remote start and then using the push-to-start button. Service says don't keep the key FOB near my cell phone, keep it out of my pocket, try putting it right next to the push-to-start button. I used to have a 1965 VW bug that would honk when I turned left - I expected it from a 20 year old vehicle. And I eventually found a wiring work-around that seemed to help. Vehicles get temperamental with age. I'm ok with that, but I don't expect it right off the showroom floor.


This vehicle is costing me time off from work as I drive hither and yon for service. I am also starting to resent the fact that I am making lease payments for a vehicle with heated seats, infotainment system, backup camera, heated steering wheel, satellite radio, leather, etc, and am instead driving in a loaner vehicle. I'm grateful for the loaner, but I'm paying for all of my creature comforts.This is the worst vehicle buying/leasing experience I've ever had. I loved my last Jeep (she was flawless), but right now, I'm disgusted with the brand.

I'm really sorry to hear that you are having hard time with your lease.
I wish you everything will be solved.
Good luck!

 

[Saejin]

Sorry to hear about all the issues.

For the last issue, the blind spot unavailable. You mentioned then changed out your tail lights. Did they switch out the entire housing and light or just try to fix the light. They may have forgot to plug in a wire or something.

I think we just got a perfect storm of events going on. FCA realeases a new Wrangler after a decade with upgrades and features never before seen on this model. Plant was retooled to make this new vehicle and is now pumping out nearly 3000 units a day...wow. I’m sure dealers weren’t given any test Jeeps so their service techs can get oriented to working on them.
So the combination of a remodel, retooled assembly line with workers building a new Jeep at 3000 units a day, plus dealer service working on these for the first time...we’re all on for some growing pains.

 

[COBill]

This vehicle is costing me time off from work as I drive hither and yon for service. I am also starting to resent the fact that I am making lease payments for a vehicle with heated seats, infotainment system, backup camera, heated steering wheel, satellite radio, leather, etc, and am instead driving in a loaner vehicle.

Yeah, that pretty much describes my life with my TJ Wrangler except they never gave me a loaner, it was $30/pop for a rental Camry. :-(

 

[Seansun01]

I just spent nearly 1/2 hr on the phone with JeepCares Case Manager in the resolution department. The case manager is clearly a lovely person, but it appears she doesn't have the authority to do anything other to tell me to go back to the dealership and get my Jeep repaired, yet again - well, repair the things they can repair, because they have no fix the push-to-start issue, and they can't replicate other problems. This will be my 5th trip for service in 1450 miles! I see no point in working with JeepCares. While they may "care", they don't seem to do anything more than refer to the warranty and tell you to keep going back for repairs. Why do they call it a "resolution department" if they do nothing to resolve the problems other than refer you back to service for more repairs? I've put 1450 miles on this vehicle and 18% of those miles were travel to/from service departments or test drives by service department after repairs. I remember when owning a Jeep used to be fun...

 

[Seansun01]

Sorry to hear about all the issues.

For the last issue, the blind spot unavailable. You mentioned then changed out your tail lights. Did they switch out the entire housing and light or just try to fix the light. They may have forgot to plug in a wire or something.

I think we just got a perfect storm of events going on. FCA realeases a new Wrangler after a decade with upgrades and features never before seen on this model. Plant was retooled to make this new vehicle and is now pumping out nearly 3000 units a day...wow. I’m sure dealers weren’t given any test Jeeps so their service techs can get oriented to working on them.
So the combination of a remodel, retooled assembly line with workers building a new Jeep at 3000 units a day, plus dealer service working on these for the first time...we’re all on for some growing pains.

They assure me that the light job was just basically unplug/install/plug in. They shouldn't have had any reason to deal with the blind spot wiring. This is just next on the list of electrical problems I've had with this vehicle.

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