Thanks for this thread! This happens to be about once a week and none of the soft-reset instructions work but turning to AM worked like a charm.
Hi everyone,So any long time Jeep owners have an educated guess on if and when this problem will be fixed? I've hit the AM button more times on my 2019 JLU then any other device in the last 40 years.
This started happening to me after the OTA update (I have the 8.4" Alpine). It's happened twice since then. Rebooting via my Tazer fixes it, but I opened a case via Jeep Cares just to have a record. UConnect support contacted me and suggested trying the steps below, next (I didn't and won't tell them I have a Tazer, which facilitates an easier reboot.)
Anyway, here's their official reply for you guys:
FWIW, there's no way I'm doing a factory reset... too many damn settings I'd have to remember to redo.
An easier workaround has since been revealed by a forum member: just switch to AM radio. Viola! Sound comes back and then everything works.Just tried this and it worked great. The sound started working right after step 2 when I held the voice command and green call button together in ACC mode. Thanks for sharing, saved me a trip to the dealership.
Happened to me today 400miles. Found this thread and the AM worked for me as well. Looks like their not gonna fix this bug anytime soon. I’m not a very happy first time Jeep owner after reading this thread. Lots of inaction from JeepCaresLess.
Hi Keith,Same thing here, No sound from multiple sources, switched to AM radio and it started working again