Hi kimmonia,Same thing for me here, no sound for any system including even Siri. I did get beep of backup sensor. I switched through all the modes and inputs and also restarted vehicle several times. I started driving and then switch to AM and got static which meant all sound had returned and everything operated normal. Weird. We’ll see if it happens again - this thread can be a log of sorts.
We're sorry to hear this happened! Please let us know if it happens again. We would be happy to provide additional assistance while at the dealer.
Jeep Social Care Specialist