I drove my 2018 Sport this morning and as usual it was a chore to keep in in a straight line. I am able to move the steering wheel approximately two inches to the left with no response and two inches to the right with no response. My Sport has four inches of play in the wheel off the center and is a nightmare to drive. Good luck with your 2020.3500 people knew to complain to the NHTSA. They didn't believe the Dealer saying "they're all like that" or "it's normal" or "nothing's wrong with your car."
I'm guessing the number of people who actually have problems is significantly higher than that. Maybe not even 10%, but still. The steering wheel in my JK has maybe 0.75" you can turn it left/right when parked without resistance. On the go it has resistance all around and even turning it a little while result in the vehicle changing direction. The descriptions of people being able to turn their wheel 2-4" without any reaction are completely absurd.
I'm hoping I don't end up being one of the unlucky ones lol. We'll find out next week when I pick up my 2020!