limeade
Well-Known Member
From how my service advisor explained it to me, the complete TSB (steel box, bolts, software flash, etc.) has to be completed and documented on the invoice for that dealership to be reimbursed for the TSB. There's also a specific amount of time of reimbursable labor for the TSB to completed (I think it's 4 or 5 hours). This was explained to me since I have a Synergy track bar brace installed and I wasn't charged anything out of pocket since the labor didn't go over what the TSB stipulated.I don't get how FCA can issue a TSB but leave it up to the dealers to decide how much of the work they do. There should be some kind of accountability. When I asked my dealer to prove that the software was actually updated things got less than civil. Hell, even @JeepCares doesn't want to deal with me anymore.
Some things improved since I got my box replaced but overall I still have issues. I'm thinking it's time for us all to start hitting FCA up for a buy-back. Maybe that will get their attention.
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