My guess is that it was just a case of a service writer at a dealership brushing off someone that that was unhappy that he couldn't get a steering box installed right now. But, I guess that we will find out soon enough.
No, I was told the same thing. My jeep was in the dealer for 3 weeks being repainted due to the corrosion. After the paint work, the steering box was supposed to be installed. They actually had the box right there in the dealer. They were just waiting on the body shop. The day it came out of the body shop, they got a call from cooperate to not install it due to reengineering a a new box. This was confirmed by jeep cooperate and the dealership general manager. So now ive been in a loaner for 5 weeks going on 6 until the new part arrives. I have been in touch with jeepcares on a weekly basis getting updates.
We apologize for any confusion. The current TSB has the correct part number to service your vehicle, and the process to order the parts has been communicated to all dealers. If you are in need of assistance, please send our team a private message with your dealer and VIN.
Ivan, did anyone from JeepCares or Jeep Corporation actually tell you directly that the box was being re-engineered? Or, was that hearsay from the dealership?
It was both Jeep customer service and dealer
Well, the mystery continues. They're being shipped and installed daily. That's the reason I questioned the re-engineering excuse.
I have a question that may or may not have been answered yet. If I had the "old" new steering box replaced already, should I go back to the dealer and get the "new" new steering box replaced?
Iāve been to the dealership several times. I had the steering stabilizers replace a couple times and the dealership put on order the new steering box. The next day I called the parts department to confirm on the part number and it was the steel one they had an order. A couple days later went and picked up my jeep and they put in the aluminum steering box again. I questioned the service department and they said the steel ones were on back order so thatās what they put in should I be getting the steel one when it comes in ?
Why would they install another AE gear. That is just crazy. definitely get the cast iron installedHe didn't say how it was driving with the new box Rick. If it's driving great I wouldn't take a chance on changing it.
Yeah I totally believe Iām being fed a bunch of BS. I think dealer screwed up and customer service is covering for them. I mean come on! I dropped it off 6 weeks ago going on 7!!!!
@JLJeepGuy513 - I am unable to speak for your dealer, but I would like to investigate your situation and see how we can assist. If you currently have a case open with Jeep Customer Care, please PM me with your case number.
@timn1984 and @jlgolfcart - If you are still experiencing steering concerns and are unsure if the TSB was performed on your vehicle, please feel free to send us a private message.
