Holymoly1963
Well-Known Member
- First Name
- Walter
- Joined
- Dec 19, 2017
- Threads
- 13
- Messages
- 419
- Reaction score
- 374
- Location
- North Carolina
- Vehicle(s)
- Mazda 3, Wrangler JL Sport with bad steering
Thanks, I have dealt unsuccessfully with Jeep regional reps before on this crap steering and talked to Jeep Cares tonight and they would offer no assistance and told me I had to have the dealer inspect it next week for them to decide if I am allowed to have the fix. I did communicate with Mike Manley CEO on another matter before my JL was delivered but I don't know if he survived all the corporate management changes. I physically went to my dealer today and was blown off..."you must get it inspected first by our techs before we will order the parts". Another dealer visit! Unbelievable lack of customer service. I did bring the new Service Bulletin with me today and of course the service advisor was totally unaware of it. I hope they send me a few more surveys, but past experience says they don't read them.Walter:
It seems like you have had a couple of years of complaints at your dealer regarding this issue. Your vehicle has been in for service for this issue. It’s a known complaint of yours with your dealer. Frankly, they should be proactively calling you and telling you that they will order it. But, unfortunately, this is FCA and this is an FCA dealership.
I suggest that you download the TSB and email it to your service advisor. then call them. Explain to them that you want them to order the parts. There is zero need for you to bring this jeep into them as there is ZERO testing that the dealer needs to do...... your complaints of steering over the last two years is enough and already on record.
if they insist that you bring the Jeep in, ask them to call their regional Jeep rep and get you on a conference call. That will fix it. If that doesn’t work, reach out to Jeep Cares. There is ZERO need for you to go into the dealership for them to ...... to..... to.... do what? (Other than order the parts).
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