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DanW

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Saejin,

It’s about accountability. If you’re not going to even try to hold them accountable, then you’re not just screwing yourself.. You’re also screwing the next guy. I understand everything you’re saying, but it’s not okay to be a push over when it comes to dealing with dealers. .. . But that’s just one guy’s opinion.. One guy who made it clear there would be no BS.. One guy who had the job done without any BS.
We don't really know what they do or don't do to hold them accountable. Dealers have lawyers, too, and they may have associations, as well, all to make it difficult for FCA to do much. I know there are times they've tried, such as when dealerships were gouging customers for Hellcats. FCA tried to deny them additional cars, including hot sellers. Not sure they were able to make it stick, but I know they tried, in that case.
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Jennalee

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So I have been driving up North on the weekends. The freeway gets curvy in several areas and I noticed I was driving this route with increased anxiety. I started noticing it was taking more effort to keep my Jeep in the lanes, though I tried to ignore it and told myself it’s just my imagination but I can’t ignore it anymore. I noticed I was gripping the steering wheel tightly with both hands through the curvy parts, which is a lot. I also noticed my dead spot seems to get more pronounced on the long drive. Feels like 3 inches of dead spot!

I will probably request one of the new steering boxes at some point. I don’t feel my case is urgent because otherwise I don’t have a problem driving my Jeep but now I get nervous on my drives up north. I need to take it in for a warranty issue (auto climate makes my Uconnect freeze up) so I will talk with them about it then. :crying::crying::crying::crying:
 
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DanW

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So I have been driving up North on the weekends. The freeway gets curvy in several areas and I noticed I was driving this route with increased anxiety. I started noticing it was taking more effort to keep my Jeep in the lanes, though I tried to ignore it and told myself it’s just my imagination but I can’t ignore it anymore. I noticed I was gripping the steering wheel tightly with both hands through the curvy parts, which is a lot. I also noticed my dead spot seems to get more pronounced on the long drive.

I will probably request one of the new steering boxes at some point. I don’t feel my case is urgent because otherwise I don’t have a problem driving my Jeep but now I get nervous on my drives up north. I need to take it in for a warranty issue (auto climate makes my Uconnect freeze up) so I will talk with them about it then. :crying::crying::crying::crying:
Get it done. Mine was fine before and this improved it, especially at highway speeds. You'll be glad you did it.
 

2mnycars

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So I have been driving up North on the weekends. The freeway gets curvy in several areas and I noticed I was driving this route with increased anxiety. I started noticing it was taking more effort to keep my Jeep in the lanes, though I tried to ignore it and told myself it’s just my imagination but I can’t ignore it anymore. I noticed I was gripping the steering wheel tightly with both hands through the curvy parts, which is a lot. I also noticed my dead spot seems to get more pronounced on the long drive.

I will probably request one of the new steering boxes at some point. I don’t feel my case is urgent because otherwise I don’t have a problem driving my Jeep but now I get nervous on my drives up north. I need to take it in for a warranty issue (auto climate makes my Uconnect freeze up) so I will talk with them about it then. :crying::crying::crying::crying:
My take...there's a line up for the new steering gear.
I'd rather be at the head of the line and get one with a wait, than decide I need one and find out it's a LONG WAIT then.
 

Dudley Dawson

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Update to my original post. TSB was completed (took them 3 days - they stripped a nut or bolt and had to replace).

The excess play in the steering wheel is gone. Much better now. And it holds a line without constant micro corrections. Road crown still affects left/right pull, but not as much as before. I feel it’s acceptable
for a SFA vehicle.

My only (minor) complaint is the steering wheel is now off center a few degrees to the right. Possible it was this way before TSB and unnoticed by me due to slack in wheel. Easy fix, I know. Just annoying. (Side rant: if a dealer insists on road testing before to “confirm customer complaint,” then they should likewise road test afterwards to ensure customer satisfaction).

For reference: 2018 Rubi, stock, no steering upgrades or dealer service other than V41 damper recall. I just got used to it I guess.

Good luck to all.
 

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2mnycars

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So I have been driving up North on the weekends. The freeway gets curvy in several areas and I noticed I was driving this route with increased anxiety. I started noticing it was taking more effort to keep my Jeep in the lanes, though I tried to ignore it and told myself it’s just my imagination but I can’t ignore it anymore. I noticed I was gripping the steering wheel tightly with both hands through the curvy parts, which is a lot. I also noticed my dead spot seems to get more pronounced on the long drive. Feels like 3 inches of dead spot!

I will probably request one of the new steering boxes at some point. I don’t feel my case is urgent because otherwise I don’t have a problem driving my Jeep but now I get nervous on my drives up north. I need to take it in for a warranty issue (auto climate makes my Uconnect freeze up) so I will talk with them about it then. :crying::crying::crying::crying:
White knuckle driving is no fun. Throw in cross-winds makes it worse. We complained to the Jeep Store one year ago. Finally getting results. Waiting is no fun!
 

X99104

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My only (minor) complaint is the steering wheel is now off center a few degrees to the right. Possible it was this way before TSB and unnoticed by me due to slack in wheel. Easy fix, I know. Just annoying. (Side rant: if a dealer insists on road testing before to “confirm customer complaint,” then they should likewise road test afterwards to ensure customer satisfaction).
Yes, Just got my 19 Rubicon back today and the wheel is off the same way. Adjusted the draglink and it drives great. Didn't realize just how bad the dead spot was.

Andy
 

californiajeeping

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I know everyone has different experiences, but I come from a Ford family and I’m now on my second FCA vehicle. The service departments of those brands couldn’t be more different. I never had any major issue with Ford. My last Ford was a 1st gen Raptor and the dealership service dept had a Raptor specialist that knew absolutely everything about those trucks.

Then there’s FCA. I’ve never had less confidence in a service department. Just everything is bad. I had an appointment to simply drop off the Jeep and pick up the loaner for this TSB. Everything had already been taken down earlier, just dropping it off. That took just over an hour. The whole reason I have this Jeep is because the dealership destroyed my Charger SRT, which was a 3 month debacle over a minor transmission issue. It had 18,000 miles and they had to do a dealer buyback. During that escapade, the service manager literally told me there was only one mechanic back there who knew what he was doing, so we always had to wait on days that guy worked to get work done on the car.

And it’s a different set of employees everytime I take a vehicle in. That service manager I discussed earlier quit two days after telling me that. My service technician also quit that same day. I’ve never seen anything like it.
JD Powers surveys have shown Jeep at the bottom of customer service for many years in a row, confirming your dealer experience is the rule vs the exception to the rule.
 

californiajeeping

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Does anyone know how to check if the dealership applied the software update portion of the TSB? Is there an OBD2 scanning tool that will indicate software versions? What about the dealer mode menu accessed by pressing the drivers side up and down temp and defrost buttons simultaneously for 10 seconds while it is in run mode?
 

X99104

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Does anyone know how to check if the dealership applied the software update portion of the TSB? Is there an OBD2 scanning tool that will indicate software versions? What about the dealer mode menu accessed by pressing the drivers side up and down temp and defrost buttons simultaneously for 10 seconds while it is in run mode?
Have the same question myself now that you mention it
 

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DanW

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JD Powers surveys have shown Jeep at the bottom of customer service for many years in a row, confirming your dealer experience is the rule vs the exception to the rule.
My point was that it depends on the dealership. That remains true.

Do you have a link to the historical data you are citing? I'd like to see it. Not disputing you, just curious to see it.
 

californiajeeping

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My point was that it depends on the dealership. That remains true.

Do you have a link to the historical data you are citing? I'd like to see it. Not disputing you, just curious to see it.
Google JD power auto customer service survey. Below is an example.

Jeep Wrangler JL New JL Steering Issue TSB 08-074-20 (for "Improved Steering Feel") 940E30F0-781A-4EE6-AEBA-BD33C4D82E64
 

Dkretden

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Google JD power auto customer service survey. Below is an example.

940E30F0-781A-4EE6-AEBA-BD33C4D82E64.jpeg
And what this really says is that this isn’t a “jeep” problem. It’s squarely an FCA problem. Is says to me that FCA simply doesn’t care. They simply don’t, culturally, care at all about the interface of customers with the dealer network that FCA actually sets the standards for. FCA could require greatly enhanced standards of service at their dealerships. But they don’t. FCA could play hardball with low performing dealers, but they don’t. FCA, like other brands, could do a lot of things to improve customer satisfaction...... but they don’t, haven’t, and probably won’t ...... until it bites them in the butt.
 

DanW

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And what this really says is that this isn’t a “jeep” problem. It’s squarely an FCA problem. Is says to me that FCA simply doesn’t care. They simply don’t, culturally, care at all about the interface of customers with the dealer network that FCA actually sets the standards for. FCA could require greatly enhanced standards of service at their dealerships. But they don’t. FCA could play hardball with low performing dealers, but they don’t. FCA, like other brands, could do a lot of things to improve customer satisfaction...... but they don’t, haven’t, and probably won’t ...... until it bites them in the butt.
Not sure its fair to say they don't care. The auto business is VERY competitive.

No doubt they need to improve. But they never surveyed me. And again, my point was that it varies with dealerships. If everone had York Chrysler/Jeep/Ram/Dodge, they'd score a helluva lot higher. I've never had a problem with them in the 13 year relationship. Not once. Always good work. JeepCares has helped with an issue with a Uconnect update, too. No issues there, either.
 

californiajeeping

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And what this really says is that this isn’t a “jeep” problem. It’s squarely an FCA problem. Is says to me that FCA simply doesn’t care. They simply don’t, culturally, care at all about the interface of customers with the dealer network that FCA actually sets the standards for. FCA could require greatly enhanced standards of service at their dealerships. But they don’t. FCA could play hardball with low performing dealers, but they don’t. FCA, like other brands, could do a lot of things to improve customer satisfaction...... but they don’t.
Maybe send an email to as many email addresses as possible to Jeep dealer owners, service managers, sales managers, Jeep corporate employees, etc.and send screenshots, links to surveys like JD Power and hopefully shame them into making changes. Just be sure to repeat the email addresses in the body of the email to show who all the email was sent to.
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