Ask for the results of these software diagnostics and road test. Ask them to explain the thresholds for these subjective road tests if they say "normal".Just dropped the Jeep off for first oil change. Handed service rep the TSB and paperwork from my first service at 850 miles where I complained about the steering. At that time they did nothing at all to address it.
Service rep said they would need to do a bunch of road tests and software diagnostics in order to get the TSB approved. What a bunch of B F-ing S. Showed where this TSB stayed that if the customer complains about excessive play and/or wandering to perform the TSB. Rep said this is not true...
It’s sad when you feel like you are more informed from a forum than your own FCA Jeep dealer service department.